Reviews: AfterShip Shipping + Labels

Customer reviews: AfterShip Shipping + Labels

Reviews (203)

Overall rating

4.3

5

11
4

1
3
2
1

2

What Merchants Think

Merchants have shown a mixed reaction to "AfterShip Shipping + Labels". While the app is often commended for its user-friendly interface and responsive customer support, there are notable concerns regarding billing issues and the reliability of certain functionalities. Overall, the app is appreciated for its design and ease of use, but has room for improvement in functionality and transparency.

Key Strengths

User-friendly interface
Responsive and helpful customer service, with specific commendations for team members like Aditya, Harvinder, Neha, and Aseem
Easy setup and navigation
Efficient in handling queries and providing quick support
Effective communication from support team

Common Concerns

Issues with billing and the inability to adjust payments once made
Challenges in actual functionality, particularly in label generation with multiple carriers
Frustrations over problem resolution taking multiple meetings and communications
Incomplete or misleading information during support interactions

Final Thoughts

While "AfterShip Shipping + Labels" has a lot of positives, particularly in its ease of use and strong customer support, merchants have highlighted areas needing improvement—specifically its billing transparency and technical functionality. It appears a good choice for those who can handle potential setup complexities and seek excellent customer service.

Galtsand

Oct 03, 2024 on Shopify

Aseem was amazing, faster, and effective

The Diva Goddess

Sep 27, 2024 on Shopify

user friendly, great customer service would highly recommend this app

ACQUIRE

Sep 27, 2024 on Shopify

Great communication, they reply quickly. and the app is very easy to use

Skar Healing

Sep 24, 2024 on Shopify

I had a question about labels payment today and Aditya was able to help me really fast in the Chat! Thank you so much, you saved me a lot of time! :)

Beauty Care Brazil

Apr 17, 2024 on Shopify

I ran into a couple of issues setting up a new account and Harvinder of their chat help team was absolutely great in helping me resolve the issue. Very solicitous, friendly and competent. I really appreciate this.

BYTFS

Apr 03, 2024 on Shopify

I'd like to take a moment to commend Harvinder for his outstanding service in assisting me with creating a custom label. His dedication and expertise made the process smooth and successful. Thank you for the exceptional service!

Anime Haven

Apr 01, 2024 on Shopify

Neha was very supportive and friendly, she was also very quick when finding information for me. really appreciate the customer service that helped me a lot

Misericordia

Mar 21, 2024 on Shopify

Très efficace. Une assistance à votre écoute. Un très bon service. Super service de la part de Ankit Pathak

acup-acuppa

Nov 30, 2023 on Shopify

Customer service on this app is great! They are patient and polite, and really take the time to help newbies navigate the app! Highly recommend! 5 stars to Neha!

Essentialist Travel

Nov 04, 2023 on Shopify

Nallnee has provided me great customer service and hope to work with her again

Goode Rider

Aug 29, 2023 on Shopify

works perfectly with our store and support is always fast and super helpful! Easy to use and setup too.