What Merchants Think

Merchants have shown a mixed reaction to "AfterShip Shipping + Labels". While the app is often commended for its user-friendly interface and responsive customer support, there are notable concerns regarding billing issues and the reliability of certain functionalities. Overall, the app is appreciated for its design and ease of use, but has room for improvement in functionality and transparency.

Key Strengths

• User-friendly interface
• Responsive and helpful customer service, with specific commendations for team members like Aditya, Harvinder, Neha, and Aseem
• Easy setup and navigation
• Efficient in handling queries and providing quick support
• Effective communication from support team

Common Concerns

• Issues with billing and the inability to adjust payments once made
• Challenges in actual functionality, particularly in label generation with multiple carriers
• Frustrations over problem resolution taking multiple meetings and communications
• Incomplete or misleading information during support interactions

Final Thoughts

While "AfterShip Shipping + Labels" has a lot of positives, particularly in its ease of use and strong customer support, merchants have highlighted areas needing improvement—specifically its billing transparency and technical functionality. It appears a good choice for those who can handle potential setup complexities and seek excellent customer service.