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Customer reviews: AfterShip Shipping + Labels

Develop by AfterShip

Reviews (203)

Overall rating
4.3

What Merchants Think

Merchants have shown a mixed reaction to "AfterShip Shipping + Labels". While the app is often commended for its user-friendly interface and responsive customer support, there are notable concerns regarding billing issues and the reliability of certain functionalities. Overall, the app is appreciated for its design and ease of use, but has room for improvement in functionality and transparency.

Key Strengths

  • User-friendly interface
  • Responsive and helpful customer service, with specific commendations for team members like Aditya, Harvinder, Neha, and Aseem
  • Easy setup and navigation
  • Efficient in handling queries and providing quick support
  • Effective communication from support team

Common Concerns

  • Issues with billing and the inability to adjust payments once made
  • Challenges in actual functionality, particularly in label generation with multiple carriers
  • Frustrations over problem resolution taking multiple meetings and communications
  • Incomplete or misleading information during support interactions

Final Thoughts

While "AfterShip Shipping + Labels" has a lot of positives, particularly in its ease of use and strong customer support, merchants have highlighted areas needing improvement—specifically its billing transparency and technical functionality. It appears a good choice for those who can handle potential setup complexities and seek excellent customer service.

Benjamin Jezequel

Oct 20, 2024  on Shopify

I've had problems with billing, including the impossibility of going back once a payment has been made. The application otherwise works well, but I recommend paying attention to the payment options and checking the conditions carefully. It may be useful to compare with other competing solutions.

Skar Healing

Sep 24, 2024  on Shopify

I had a question about labels payment today and Aditya was able to help me really fast in the Chat! Thank you so much, you saved me a lot of time! :)

Soul Nomads

Jul 20, 2024  on Shopify

I installed the plug-in after several bad experiences with other developers. The plug-in had a pretty good designed interface, and it looked like it could cover our needs, which were very simple. Just placing orders and printing labels in 4 x 6 format, standard for the logistics industry. Their support assured me it was possible and were ready to charge us 89USD/ month. However, on trying to ACTUALLY configure the plug-in, it became a never ending string of meetings, emails, and chats with tech support. They will never say their software doesn't do something, and will string you along and try to blame other products and developers. Finally, after over a week of wasting time with them, sending emails to other developing teams, etc. I actually found out their software wasn't working for us at all. We JUST needed to generate and print labels in a standard format (4x 6) with two carriers in two countries in the world. One would think that's really basic in e-commerce, right? Think again. Everything they said was possible, turned out to be untrue. Very disappointed, they made my company waste over a week of our time. Beware of this company. They continue to string you along with incomplete information until you find things out on your own. Don't pay for this plug-in. It doesn't work.

Beauty Care Brazil

Apr 17, 2024  on Shopify

I ran into a couple of issues setting up a new account and Harvinder of their chat help team was absolutely great in helping me resolve the issue. Very solicitous, friendly and competent. I really appreciate this.

BYTFS

Apr 03, 2024  on Shopify

I'd like to take a moment to commend Harvinder for his outstanding service in assisting me with creating a custom label. His dedication and expertise made the process smooth and successful. Thank you for the exceptional service!

Anime Haven

Apr 01, 2024  on Shopify

Neha was very supportive and friendly, she was also very quick when finding information for me. really appreciate the customer service that helped me a lot

Misericordia

Mar 21, 2024  on Shopify

Très efficace. Une assistance à votre écoute. Un très bon service. Super service de la part de Ankit Pathak

acup-acuppa

Nov 30, 2023  on Shopify

Customer service on this app is great! They are patient and polite, and really take the time to help newbies navigate the app! Highly recommend! 5 stars to Neha!

Goode Rider

Aug 29, 2023  on Shopify

works perfectly with our store and support is always fast and super helpful! Easy to use and setup too.

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