PostCo Returns & Exchanges logo

Customer reviews: PostCo Returns & Exchanges

Develop by PostCo

Reviews (91)

Overall rating
5

What Merchants Think

Merchants who use "PostCo Returns & Exchanges" are highly satisfied with the app's ability to streamline and simplify the returns and exchanges process. They consistently highlight its user-friendly interface and how it effectively resolves complex return issues, reducing operational headaches and enhancing customer satisfaction. The support team, known for being responsive and eager to assist, is often mentioned as a standout feature, providing reliable and prompt assistance.

Key Strengths

  • User-friendly interface that simplifies returns and exchanges for merchants and customers.
  • Exceptional customer service and support team, frequently praised for responsiveness and helpfulness.
  • Seamless integration with existing systems, making onboarding straightforward and efficient.
  • Flexibility in handling exchanges, including differently priced items, currencies, and languages.
  • Enhanced automation capabilities, including features like automatic exchange order creation and integration with WMS.
  • Significant reduction in customer service workload and improved operational efficiency.
  • Positive impact on customer retention by facilitating easy exchanges and credits.

Common Concerns

  • [No significant concerns mentioned in reviews] Merchants mostly praise and appreciate the app's functionalities.

Final Thoughts

"PostCo Returns & Exchanges" is well-regarded by merchants for its comprehensive features, ease of use, and strong customer support. It stands out in the returns software market by significantly enhancing operational efficiency and customer satisfaction, making it a valuable tool for online stores. Merchants particularly appreciate the app's ability to reduce complexities and improve the overall returns process, maintaining high retention and satisfaction rates with their customers.

Thirty First

Feb 07, 2025  on Shopify

Brilliant service, Aisyah has been particularly helpful and has been able to answer all of our questions. Spot on!

Nelissa Hilman

Jan 14, 2025  on Shopify

We have been using PostCo since 2020 and it has provided so much value-add through the years. We have also been looking for a resell platform and finally PostCo is launching theirs for the Malaysia market - the first ever. The team is friendly, quick and helpful in helping us troubleshoot our issues.

SeaCycleSwim

Nov 12, 2024  on Shopify

Life changing product, can't believe it took me so long to find it. Makes returns super easy and less stressful. Wanted to specially mention Veronica, she has been my go to for all questions and has been so unbelievably helpful and just a dream to work with. Thanks so much guys.

st. Moran

Nov 05, 2024  on Shopify

Post Co dealt with my customer service matter effectively. I am happy with their service. We are managing our returns through their service.

Ocean and San

Oct 23, 2024  on Shopify

After two years with another return platform we decided to move to PostCo. The UI, analytics, and customer experience from PostCo is exactly what we were looking for. The customer service and onboarding setup was a breeze too, straightforward and Fara was very helpful.

Mallet London

Sep 23, 2024  on Shopify

As a brand that has been using the app, it is an extremely useful tool, with a multitude of options to make the customers experience as seamless as possible. The team at Post360 are responsive and always look to resolve any issues ASAP

Banded Together

Sep 21, 2024  on Shopify

Their recent update has improved our customers' returns experience and has made managing them easier for us. Their support team is also very responsive and helpful - highly recommend using PostCo for the convenience and effectiveness.

LABFRESH

Sep 17, 2024  on Shopify

One thing that's been bugging a D2C brand like us for way too long, is the return and exchange game. Having been on the lookout for the perfect return & exchange portal for quite some time, we landed on PostCo. And so happy we did! Where other portals and setups have limits in terms of bundling, currencies, return methods, language etc. PostCo seems to have hit the nail in terms of what a menswear merchant like us need. On top, they have an awesome and super reactive support / tech team, ready to handle your requests and needs. For perspective, PostCo has been teaming up with our WMS to custom build an integration of returns statuses and more. With this work, PostCo has helped cut down operational debt and customer service work by up to 45%!!(!) already a few months after implementing. Where 1 return usually came with 10+ clicks and a bunch of.. creative issues, a return now takes max 4 clicks, and everything just.. works! 10/10, can only recommend!

Hella Heels AU

Sep 11, 2024  on Shopify

I had the best onboarding experience with PostCo, and any issue or suggestion I've raised has been attended to. PostCo made our returns so much more time and cost efficient! Love the feature where we can automatically create an exchange order to reserve stock, but it stays on hold until the return is processed. Super easy integration with our SKUtopia shipping rates.

RAPH&REMY®

Sep 10, 2024  on Shopify

PostCo has transformed our online return process, making it incredibly efficient and simple for both us and our customers. Felicia has been very helpful with any needed customisations, ensuring a smooth onboarding experience. The system is easy to use and eliminates hassle, keeping customers informed every step of the way. We highly recommend PostCo for organising returns in your online store.

Earthbound™ Eco Sneakers

Sep 09, 2024  on Shopify

Very user friendly UI, easy to use back end, and overall good App for Shopify exchanges/returns. The great thing is that the exchange can be done for differently priced items. The customer service is also helpful when needed.

Buttonscarves

Sep 08, 2024  on Shopify

PostCo team is willing to do extra miles for us, really appreciate it. Shout out to Fara & team! This app is suitable for Indonesian brands as they already connected to local payment gateway. PostCo team is willing to do extra miles to cater our needs and willing to help us when we found any issue. This app really help us automate the return & exchange process and the installment process doesn't take long. Very impressed with PostCo & team.

CLEENS EU

Jul 31, 2024  on Shopify

The app is very user friendly and has transformed our returns process for the better. Fara is so helpful and always there for us if we have any queries.

Calibre Menswear

Jul 30, 2024  on Shopify

Very highly recommended! PostCo has revolutionised how we handle customer returns and been an excellent addition to our business. The PostCo team has exceptional customer service and always been a pleasure to work with.

TheDesignerBox

Jul 11, 2024  on Shopify

As a Shopify store owner, managing returns and exchanges can be a daunting task. Fortunately, the PostCo app has been a game-changer for us. This app truly offers everything you could possibly need in regards to the returns process and has proven to be extremely reliable. Without a doubt, it's the best on the market. The standout feature of PostCo is undoubtedly the exceptional support team. Fara and Aisyah are on hand at all times, ready to assist with any issues or questions we may have. Their prompt and helpful responses have made a world of difference, ensuring that our returns process runs smoothly and efficiently. Their dedication to customer support is second to none. PostCo's features are comprehensive and user-friendly. The app allows for seamless returns and exchanges, enhancing the customer experience and helping to retain sales within our store. The flexibility and convenience this app offers are unmatched. In terms of value for money, PostCo is a great investment. The features it provides, combined with the outstanding support team, make it an indispensable tool for any Shopify store. We have found that the app more than pays for itself through the streamlined returns process and the positive impact on customer satisfaction. Overall, we couldn't be happier with PostCo. It has simplified our returns process, improved our customer service, and provided excellent value for money. If you're looking for a reliable and comprehensive returns/exchange app for your Shopify store, we highly recommend PostCo.

Pilgrim Clothing

May 08, 2024  on Shopify

PostCo is effective and efficient, it is simplifying the online returns process, user friendly, and hassle- free experience for customers.

TALI and TASI

May 07, 2024  on Shopify

Postco has really helped me to streamline my returns process. The installation was extremely easy and they go above and beyond to help you with your queries. I would definitely recommend PostCo to anyone who wants a professional and organised returns system for their online store.

Barefoot Shoes Australia

May 06, 2024  on Shopify

We have been using PostCo for about 2 months so far and couldn't be happier. The app runs smoothly and the response from customer service has been amazing. Highly recommend.

LYRA Modest

Apr 24, 2024  on Shopify

App is absolutely great and the customer service, Aisyah more specifically, is amazing amazing amazing. We've used other tools in the past but none are as slick as Postco. Would highly recommend!

CARPE OMNIA UK

Jan 16, 2024  on Shopify

POST CO is the best returns solution available! Their easy-to-use system has revolutionized our returns process. Fara has been exceptionally helpful in setting us up and addressing any concerns we had. We highly recommend POST CO to anyone looking for a reliable and efficient returns solution.

Scroll to Top