Reviews: Hulk NPS Post Purchase Survey

Customer reviews: Hulk NPS Post Purchase Survey

Reviews (100)

Overall rating

4.7

5

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4

1
3

1
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1

1

What Merchants Think

Merchants generally have a positive view of the "Hulk NPS Post Purchase Survey" app. They appreciate its effectiveness in gathering post-purchase feedback and its simplicity in setup and usability. Many have noted that the app has significantly contributed to business growth by providing valuable customer insights.

Key Strengths

Effective in collecting post-purchase customer feedback.
Helps businesses identify customer needs and new opportunities.
User-friendly setup and functionality.
Support team praised for helpfulness and efficiency.
Competitively priced with extensive customization options.

Common Concerns

Some issues require assistance from support, though they are resolved effectively.
Occasional feedback that response to technical issues is compelled.

Final Thoughts

The "Hulk NPS Post Purchase Survey" app is well-received overall, with merchants valuing its capability to collect insightful customer feedback easily and effectively. Despite minor issues that can arise, the app’s strengths and the quality of customer support make it a beneficial tool for enhancing customer understanding and driving business improvements.

Royal Mallard

Mar 12, 2024 on Shopify

This app works perfectly and does what it says. We get lots of feedback on our post purchase survey, which has helped steer our business to new opportunities!

The Real Leather Company

Jan 24, 2024 on Shopify

Really good app, support were very helpful when we had an issue. Been running for years and it's been good the whole time.

Gozney US

Aug 01, 2023 on Shopify

Extremely useful app for attribution and customer insights to inform our marketing mic moving forwards.

This Is It Hair World

Apr 22, 2023 on Shopify

Provides useful feedback about the customer's experience with our products and allows us to make better business decisions on product selections

Wireless Place

Jun 11, 2021 on Shopify

Although it is useful, it's not as user friendly as Zoho. The responses are not organized in an easy to read manner. Organizing responses in pie charts or line graphs would make it easier to read.

Coda EDC Flutes

Oct 05, 2020 on Shopify

This free app works really well. It helps us identify our customers' needs and serve them even better!

Yaya Maria's

Sep 06, 2020 on Shopify

Love this app. Getting some quick feedback at the checkout makes it so much easier to understand purchase decisions. Brilliant!

Schweid & Sons | The Very Best Burger

Jul 23, 2020 on Shopify

This is a basic purchase feedback app that was easy to setup and maintain. We have not had any issues with the app so far.

Tees Valley Firewood

Jan 15, 2020 on Shopify

So easy to set up, can't wait to start getting some feedback from customers and getting some better results!