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Customer reviews: Hulk NPS Post Purchase Survey

Develop by HulkApps.com

Reviews (100)

Overall rating
4.7

What Merchants Think

Merchants generally have a positive view of the "Hulk NPS Post Purchase Survey" app. They appreciate its effectiveness in gathering post-purchase feedback and its simplicity in setup and usability. Many have noted that the app has significantly contributed to business growth by providing valuable customer insights.

Key Strengths

  • Effective in collecting post-purchase customer feedback.
  • Helps businesses identify customer needs and new opportunities.
  • User-friendly setup and functionality.
  • Support team praised for helpfulness and efficiency.
  • Competitively priced with extensive customization options.

Common Concerns

  • Some issues require assistance from support, though they are resolved effectively.
  • Occasional feedback that response to technical issues is compelled.

Final Thoughts

The "Hulk NPS Post Purchase Survey" app is well-received overall, with merchants valuing its capability to collect insightful customer feedback easily and effectively. Despite minor issues that can arise, the app’s strengths and the quality of customer support make it a beneficial tool for enhancing customer understanding and driving business improvements.

Wireless Place

Jun 11, 2021  on Shopify

Although it is useful, it's not as user friendly as Zoho. The responses are not organized in an easy to read manner. Organizing responses in pie charts or line graphs would make it easier to read.

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