Reviews: Pixels ‑ Print On Demand

Customer reviews: Pixels ‑ Print On Demand

Reviews (97)

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What Merchants Think

Merchants generally express satisfaction with the "Pixels ‑ Print On Demand" app, particularly praising the exceptional quality of art prints and fast shipping times. Many longtime users highlight the reliability of the app and the additional sales channels provided through Fine Art America. Despite some technical challenges and issues with customer service response times, merchants appreciate the support team, especially specific representatives like Alex, who are effective in resolving issues.

Key Strengths

Quality of art prints is exceptional.
Fast shipping times.
Effective customer support when available, especially from specific representatives like Alex.
Addition of sales channels through Fine Art America.
Capability to manage a large variety of product sizes and types easily.

Common Concerns

Initial setup can be challenging without effective guidance.
Customer service response times can be inconsistent.
Order processing delays and lack of timely updates.
Misleading pricing structures, particularly for apparel.
Intermittent technical issues with the app, such as SSL certificate errors.

Final Thoughts

The "Pixels ‑ Print On Demand" app is generally well-received for its product quality and functionality within Shopify stores. While users face some challenges with service consistency and technical glitches, the app remains a strong choice for merchants valuing high-quality prints and additional sales channels. Continuous improvements and proactive support interventions could enhance its overall value proposition.

dart&feather

Feb 22, 2024 on Shopify

The main thing you should consider before using Pixels for dropshipping is that they have basically no customer service in my experience. If you have issues...good luck getting a response or any timely advice on how to troubleshoot. Compared to other dropshippers, they do not have a modern or user friendly interface. For example, when a customer places an order on my shop, it can take hours..days...before there is update on Pixels about whether this order was received. It's frustrating to not even see the progress until the order is actually being fulfilled because it makes you think that you order hasn't been received at all. Have had much better experience overall with Printful.

BWulffandCo

Nov 30, 2023 on Shopify

I was not that pleased with the service I received but in the long run they reached out and corrected the issue only after noticing my review. I appreciate that.

Kari Yearous Photography

Jan 01, 2022 on Shopify

**** UPDATE 1/1/2022: For at least a month, I get an error (SSL certificate expired) when I try to get to the app. I cannot update my credit card, therefore, any orders that I get from customers are dead in the water (I am helpless & cannot fulfill the orders). Have exchanged many emails but Pixels unable to fix error. Shopify help chat says it's not an issue on my end. **** Pixels has the best selection of wall art types in just about any size imaginable. Using their app, I can add MANY sizes of art all at once to my store. I keep my own list of pricing on hand so I can easily go through and edit the default prices. Tech support is very good if you know who to contact (Alex!).