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Customer reviews: Pixels ‑ Print On Demand

Develop by Pixels.com

Reviews (97)

Overall rating
3.3

What Merchants Think

Merchants generally express satisfaction with the "Pixels ‑ Print On Demand" app, particularly praising the exceptional quality of art prints and fast shipping times. Many longtime users highlight the reliability of the app and the additional sales channels provided through Fine Art America. Despite some technical challenges and issues with customer service response times, merchants appreciate the support team, especially specific representatives like Alex, who are effective in resolving issues.

Key Strengths

  • Quality of art prints is exceptional.
  • Fast shipping times.
  • Effective customer support when available, especially from specific representatives like Alex.
  • Addition of sales channels through Fine Art America.
  • Capability to manage a large variety of product sizes and types easily.

Common Concerns

  • Initial setup can be challenging without effective guidance.
  • Customer service response times can be inconsistent.
  • Order processing delays and lack of timely updates.
  • Misleading pricing structures, particularly for apparel.
  • Intermittent technical issues with the app, such as SSL certificate errors.

Final Thoughts

The "Pixels ‑ Print On Demand" app is generally well-received for its product quality and functionality within Shopify stores. While users face some challenges with service consistency and technical glitches, the app remains a strong choice for merchants valuing high-quality prints and additional sales channels. Continuous improvements and proactive support interventions could enhance its overall value proposition.

Gasir Cronin

Oct 20, 2024  on Shopify

The quality of the art prints is exceptional, a crucial element to our design business. That said, we did have a few early issues setting up the store, but the support from Pixels is fantastic. Alex ...

dart&feather

Feb 22, 2024  on Shopify

The main thing you should consider before using Pixels for dropshipping is that they have basically no customer service in my experience. If you have issues...good luck getting a response or any timely advice on how to troubleshoot. Compared to other dropshippers, they do not have a modern or user friendly interface. For example, when a customer places an order on my shop, it can take hours..days...before there is update on Pixels about whether this order was received. It's frustrating to not even see the progress until the order is actually being fulfilled because it makes you think that you order hasn't been received at all. Have had much better experience overall with Printful.

BWulffandCo

Nov 30, 2023  on Shopify

I was not that pleased with the service I received but in the long run they reached out and corrected the issue only after noticing my review. I appreciate that.

mor alien designs

Jul 25, 2023  on Shopify

I've only used this app and POD supplier twice, but both times the products were produced and shipped quickly. I got the wood, acrylic, metal and canvas prints and all turned out brilliantly. I recently ran into a problem with the app not opening up correctly. I emailed tech support and with in a few hours I had a response. Followed their suggestions and BOOM! I was off and running again. So far I have had nothing but positive contact with this vendor and highly recommend them.

SeaKoast

Sep 30, 2022  on Shopify

I have been using the Pixels app since 2018 and definitely recommend this app. Pixels prints with outstanding quality and fast shipping times. Our Shopify store currently offers prints, home décor, and accessories with the Pixels app. Here is a little background as to why we chose Pixels as our primary POD company to work with. I am a 2nd generation graphic artist. We started a family business in 1992, specializing in high end, high volume screen printing on apparel. 100% of our work was in-house from new artwork generation, to separating the print colors, printing film positives, stretching screens, exposing and reclaiming screens, etc. Our press ran 8 color simulated process designs at 70 dozen shirts per hour with a 0.01% misprint ratio. Typical across the industry was 30 doz/hr with a 2% misprint ratio. Our ‘down time’ between jobs was 16 minutes to clear one set of screens, set up the next job and have a perfectly printed shirt in hand. The industry average was about an hour. It was like a Formula One racing pit stop. I was Production Manager and Quality Control Officer and created our Standard Operating Procedures. In 1998 we opened a retail store in a very busy tourist/resort town. All of our retail products were printed in our production shop. In 2003 we added dye sublimation to our product line. In 2008 we added a 44”, 12 color printer to print large format prints for our store. Matting and framing was also a part of the process. Our first e-commerce store began in 2003, offering both print on demand items and pre-printed items. When considering POD apps for our Shopify Store, I ordered samples and was impressed with the quality of the products from Pixels and decided to use Pixels and am fully committed. I have not been disappointed. As a bonus, each month I receive sales from Fine Art America which is something that no other app can offer. The added sales channel can be very profitable. I am very happy to have chosen Pixels as my primary POD app on Shopify!

David O'Keefe Studios

Jul 14, 2022  on Shopify

I've been using Pixels/Fine Art America for 6 years now and love the app. Support is Great and the quality is excellent!

Zapista

Jul 04, 2022  on Shopify

This App is excellent! I've been using their app for years with no problem. All orders have been fulfilled and delivered as promised. Their customer service is phenomenal! They respond so quickly and have genuinely helpful responses. I highly recommend Pixels!

Kari Yearous Photography

Jan 01, 2022  on Shopify

**** UPDATE 1/1/2022: For at least a month, I get an error (SSL certificate expired) when I try to get to the app. I cannot update my credit card, therefore, any orders that I get from customers are dead in the water (I am helpless & cannot fulfill the orders). Have exchanged many emails but Pixels unable to fix error. Shopify help chat says it's not an issue on my end. **** Pixels has the best selection of wall art types in just about any size imaginable. Using their app, I can add MANY sizes of art all at once to my store. I keep my own list of pricing on hand so I can easily go through and edit the default prices. Tech support is very good if you know who to contact (Alex!).

The Humane Home

Aug 26, 2020  on Shopify

I am not sure what is going on with this app because they used to be GREAT. Now half the time orders aren't processed or for some reason aren't sent over? It is utterly frustrating and this app has cost me more money than it should. Also, their pricing for t-shirts is misleading and the actual cost is much higher so if you don't pay attention or think that your mark up is high enough, you may be actually losing money with each sale. MJ / Crow Tarot Shop

Unratio

May 30, 2018  on Shopify

We are giving this app a five star review after a few months of testing it out. It offers prompt shipping, an easy to use interface and the flexibility to create a unique store within Shopify. The quality of the art prints is exceptional, a crucial element to our design business. That said, we did have a few early issues setting up the store, but the support from Pixels is fantastic. Alex answered all our questions and made sure we are happy customers.

Lisa R Ullrich

May 23, 2017  on Shopify

I have been with Pixels/Fine Art America for many years. I was very excited when they brought this app to Shopify. There are not a lot of good options for POD apps with Shopify. Pixels integration is the easiest thus far. There were quite a few bugs when they first released the beta version, but they have worked on fixing most of them. (I will change my rating to a 5 star once I feel confident that all the bugs are fixed). They also recently reduced the base pricing (as compared to what they charge on Pixels/Fine Art America) because they aren't doing as much for us artists on our own websites as they are on their websites. They offer a large variety of products and use archival inks for printing.

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