Reviews: Pfand ‑ Deposit & Cart Fee

Customer reviews: Pfand ‑ Deposit & Cart Fee

Reviews (14)

Overall rating

4.1

5

9
4
3

1
2
1

4

What Merchants Think

Merchants have mixed feelings about the "Pfand ‑ Deposit & Cart Fee" app. While many appreciate its functionality and effectiveness in applying additional fees, they often face challenges with customer support responsiveness. The support team, particularly Niyam, frequently receives praise for their assistance, yet there are notable instances where timely support is lacking, affecting overall satisfaction.

Key Strengths

Effective in applying transaction and additional fees on POS systems and online stores.
Competitive pricing makes it attractive for many merchants.
Support from specific team members, such as Niyam, is highly valued when provided.
User-friendly interface once initial setup issues are resolved.

Common Concerns

Inconsistent and sometimes late responses from customer support.
Technical issues, such as DNS errors and difficulties accessing the app.
Discrepancies in refund policies, especially regarding the trial period.
Challenges in setup without clear guidance from the developer.

Final Thoughts

"Pfand ‑ Deposit & Cart Fee" is a valuable tool for managing additional fees but is marred by support and technical concerns. While it excels in its primary functions when working correctly, improvements in customer service and technical reliability could greatly enhance its overall user experience.

Vandmann's, Inh. Marcus Deichmann

Jun 09, 2024 on Shopify

Leider entspricht diese App nicht meinen Erwartungen. Ich wollte dieses Programm nutzen um eine Pfandgebühr zu meinen Produkten hinzuzufügen. Nur leider ist das noch ziemlich verbuggt. Wenn die Produktmenge im Warenkorb geändert wird, aktualisiert sich die Pfandgebühr nicht. Somit ist dieses Programm nach 3 Stunden rumtüfteln leider nutzlos für mich.

Fratelli Matasci SA

Apr 08, 2024 on Shopify

VERY BAD SERVICE!! the application does not work, I immediately wrote to the technical service and they still have not replied after 4 days! This morning the application is impossible to open. DNS error! Warning! uninstalled immediately!

Worldster Markt e.K.

Apr 06, 2024 on Shopify

Die App hat recht gut funktioniert. Jetzt funktioniert sie nicht mehr und die Homepage ist nicht mehr erreichbar...

Shop Interior Motives

Oct 20, 2023 on Shopify

We hoped this app would help us with adding a transaction fee for credit cards. We had a difficult time getting answers from the app developer, and once they did the answers were not clear. We uninstalled the app after 7 days (which is the trial period) and they still charged us. We contacted them to ask them to reverse the fee, and they refused to do so. We were never able to successfully use the app, and got no value from it. It likely works well for other things, but not what we were trying to do. I do not recommend this app as the developer does not seem to be very professional or care about customer service. The fact that they would not refund us, even though we installed and uninstalled the app within their trial period (Installed on September 15th and uninstalled on September 22). Update: They issued us a refund after saying they wouldn't, only after we left this review and after Shopify Support directly instructed them to do so (because we only used the app during the trial period). Shopify does not manage refunds, it is on the developer to do so. I would have considered changing my review, but then they responded initially to this review by saying "2. The charging is managed by Shopify not us, for god sake don't lie." which is defamatory, and obviously so considering Shopify support confirmed.