Customer reviews: Pfand - Deposit & Cart Fee

<h3>What Merchants Think</h3> <p> Merchants have mixed feelings about the "Pfand ‑ Deposit & Cart Fee" app. While many appreciate its functionality and effectiveness in applying additional fees, they often face challenges with customer support responsiveness. The support team, particularly Niyam, frequently receives praise for their assistance, yet there are notable instances where timely support is lacking, affecting overall satisfaction. </p> <h3>Key Strengths</h3> <ul> <li>Effective in applying transaction and additional fees on POS systems and online stores.</li> <li>Competitive pricing makes it attractive for many merchants.</li> <li>Support from specific team members, such as Niyam, is highly valued when provided.</li> <li>User-friendly interface once initial setup issues are resolved.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Inconsistent and sometimes late responses from customer support.</li> <li>Technical issues, such as DNS errors and difficulties accessing the app.</li> <li>Discrepancies in refund policies, especially regarding the trial period.</li> <li>Challenges in setup without clear guidance from the developer.</li> </ul> <h3>Final Thoughts</h3> <p> "Pfand ‑ Deposit & Cart Fee" is a valuable tool for managing additional fees but is marred by support and technical concerns. While it excels in its primary functions when working correctly, improvements in customer service and technical reliability could greatly enhance its overall user experience. </p>

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Reviews (25)

Overall rating

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What Merchants Think

Merchants have mixed feelings about the "Pfand ‑ Deposit & Cart Fee" app. While many appreciate its functionality and effectiveness in applying additional fees, they often face challenges with customer support responsiveness. The support team, particularly Niyam, frequently receives praise for their assistance, yet there are notable instances where timely support is lacking, affecting overall satisfaction.

Key Strengths

Effective in applying transaction and additional fees on POS systems and online stores.
Competitive pricing makes it attractive for many merchants.
Support from specific team members, such as Niyam, is highly valued when provided.
User-friendly interface once initial setup issues are resolved.

Common Concerns

Inconsistent and sometimes late responses from customer support.
Technical issues, such as DNS errors and difficulties accessing the app.
Discrepancies in refund policies, especially regarding the trial period.
Challenges in setup without clear guidance from the developer.

Final Thoughts

"Pfand ‑ Deposit & Cart Fee" is a valuable tool for managing additional fees but is marred by support and technical concerns. While it excels in its primary functions when working correctly, improvements in customer service and technical reliability could greatly enhance its overall user experience.

hye

Sep 01, 2024 on Shopify

We are super happy with the plugin as it workes great - we had an issue with the settings at some point but the support was very helpful and fast. Recommended!

Fratelli Matasci SA

Apr 08, 2024 on Shopify

VERY BAD SERVICE!! the application does not work, I immediately wrote to the technical service and they still have not replied after 4 days! This morning the application is impossible to open. DNS error! Warning! uninstalled immediately!

Worldster Markt e.K.

Apr 06, 2024 on Shopify

Die App hat recht gut funktioniert. Jetzt funktioniert sie nicht mehr und die Homepage ist nicht mehr erreichbar...

hye

Apr 02, 2024 on Shopify

We are quite happy with the plugin so far for the first couple month. Now a have a problem with the app but the support doesn't answer my requests. Please contact me

thosewhobloom

Nov 11, 2023 on Shopify

Fantastic little app at a great price. Excellent customer care. I was trying to figure out a way to add a 2.8% fee to certain transactions on my POS only and this works perfectly! I'm impressed, usually I only find frustration in apps.

Shop Interior Motives

Oct 20, 2023 on Shopify

We hoped this app would help us with adding a transaction fee for credit cards. We had a difficult time getting answers from the app developer, and once they did the answers were not clear. We uninstalled the app after 7 days (which is the trial period) and they still charged us. We contacted them to ask them to reverse the fee, and they refused to do so. We were never able to successfully use the app, and got no value from it. It likely works well for other things, but not what we were trying to do. I do not recommend this app as the developer does not seem to be very professional or care about customer service. The fact that they would not refund us, even though we installed and uninstalled the app within their trial period (Installed on September 15th and uninstalled on September 22). Update: They issued us a refund after saying they wouldn't, only after we left this review and after Shopify Support directly instructed them to do so (because we only used the app during the trial period). Shopify does not manage refunds, it is on the developer to do so. I would have considered changing my review, but then they responded initially to this review by saying "2. The charging is managed by Shopify not us, for god sake don't lie." which is defamatory, and obviously so considering Shopify support confirmed.

Gem City Coffee, Inc.

Oct 03, 2023 on Shopify

We searched for an app that would apply a percentage fee both in our online store and the POS. This app fits our requirements and is not a budget breaker. Thanks to the support team as they were very responsive, helpful and got us up and running quickly.

Royal Wholesale

Aug 14, 2023 on Shopify

Works good. I had run through a glitch but the developer helped me solve it. App 10/10 but support needs to be a little more active for emergencies. Either way this was greatly appreciated.

Lowtails

May 23, 2023 on Shopify

Works perfect! First I've got problems with integrating but Niyam was very helpful and gave great support :)

foodpipe

Nov 08, 2022 on Shopify

I really love the app and THE SUPPORT!!! Guys, every time I need help, Niyam is there for me. Love the guy, too :)))

Bambus Express

Aug 28, 2022 on Shopify

Mr. Niyam from support solved my problem immediately, I am very satisfied with his work, I would be happy to recommend the app

Brauwelt Köln

Jul 15, 2022 on Shopify

Der Support war fantastisch. Wir könnten im direkten Chat Lösungen für Marktspezifische und rechtliche Hürden finden. Die Ausgabe des Pfandbetrags an hand der Menge und des Bundles wird im Warenkorb und der Rechnung suaber kommuniziert, so dass der Kunde stets informiert ist.