Reviews: Wholesale Hero B2B Pricing

Customer reviews: Wholesale Hero B2B Pricing

Reviews (26)

Overall rating

4.3

5

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4

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What Merchants Think

The "Wholesale Hero B2B Pricing" app is generally well-received by merchants who appreciate its range of functions and fair pricing. Users have highlighted its usefulness for managing B2B pricing and customization, as well as the diligent and effective customer support provided, especially by a representative named Hemadri. However, there are some concerns regarding the app's reliability and occasional technical issues that have impacted its usage.

Key Strengths

Responsive and helpful customer support, notably from Hemadri.
Intuitive user interface with useful features for B2B pricing.
Reasonable pricing, offering good value for the services provided.
Effective integration with Shopify for dynamic pricing needs.

Common Concerns

Occasional app reliability issues and technical glitches.
Custom pricing features sometimes failing, especially during checkout.
Initial delays in addressing customer support issues.
Compatibility issues with certain Shopify themes and dashboards.

Final Thoughts

Overall, "Wholesale Hero B2B Pricing" is a valuable tool for businesses in need of robust B2B pricing solutions and features. While it does face some reliability challenges, the positive customer service experience and ongoing improvements suggest a promising future. Merchants appreciate the balance of functionality and support, making it a recommended app for those looking to enhance their B2B sales capabilities.

The Trent Cheese Company

Jan 24, 2024 on Shopify

24/01/2024. This app has been a rollercoaster of ups and downs. When I first downloaded the app in Autumn 2023, it did not work for an extended period of time whilst I was paying for it. Customer service was initially poor until my complaint got through to Hemadri, who has been excellent throughout. Hemadri has been responsive, kind and quick to try and get the issues resolved. However, there are a lot of issues. I have lost count the number of times the app has not worked. I need custom pricing for each of my customers for the same product. This custom pricing often fails to apply once the customer gets through to checkout. I had an issue last week which was initially said to be working fine before it was resolved and then this week, I had the same checkout issues but on mobile IOS, which caused further issues. The app is unfortunately not reliable at this point of time and I would not rely on the product if you will be having large numbers of customer orders. Although, I do believe the app will eventually be reliable, they do attend to the issues and make an effort to resolve them, despite there being endless issues. For the time being, I will continue to use this app in hopes that it will function better as the customer service from Hemadri has been fantastic. When the app works it is a great addition to the website and really does help with businesses in the B2B market.