Customer feedback that runs itself. Set a feedback goal in plain English — Pause writes the questions, asks them when shoppers pause across six journey moments (browsing, product pages, cart, thank-you, order status, and post-delivery email), and groups every response into themes with the real quotes behind them. Answer options shoppers ignore are replaced with patterns from what shoppers actually type, so the questions keep sharpening over time.

• Type a goal — AI handles the rest
• Self-improving answer options
• Text & voice, grouped into themes
• Asks at six shopper moments
• Daily AI digest across all goals