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Pause: AI Customer Feedback logo

Pause: AI Customer Feedback

Develop by Shopify

$16

/ Month
Free plan available

"Automated feedback enhances shopping experience with AI-driven questions."

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About Pause: AI Customer Feedback

Launched May 24, 2026

Categories

Survey

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

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Description

Customer feedback that runs itself. Goal in, themes out — Pause handles everything between.

Customer feedback that runs itself. Set a feedback goal in plain English — Pause writes the questions, asks them when shoppers pause across six journey moments (browsing, product pages, cart, thank-you, order status, and post-delivery email), and groups every response into themes with the real quotes behind them. Answer options shoppers ignore are replaced with patterns from what shoppers actually type, so the questions keep sharpening over time.

Customer feedback that runs itself. Set a feedback goal in plain English — Pause writes the questions, asks them when shoppers pause across six journey moments (browsing, product pages, cart, thank-you, order status, and post-delivery email), and groups every response into themes with the real quotes behind them. Answer options shoppers ignore are replaced with patterns from what shoppers actually type, so the questions keep sharpening over time. more
  • Type a goal — AI handles the rest
  • Self-improving answer options
  • Text & voice, grouped into themes
  • Asks at six shopper moments
  • Daily AI digest across all goals

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