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8.2
Bizrate Insights Reviews logo

Bizrate Insights Reviews

Develop by Shopify
Free plan available

Gather feedback. Gain powerful insight. Boost your business.

Unlimited surveys
Easy implementation
Collect customer feedback
Voice-of-customer surveys
360-degree shopper understanding
Vitalsigns dashboard
Unlimited invitations
4 Reviews
8.2
Claim Offer
Install App

About Bizrate Insights Reviews

Launched Nov 20, 2023

Categories

Analytics Customer analytics Feedback and survey Survey

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Collect customer feedback, including verified reviews, ratings, and core KPIs

With Bizrate Insights, you can launch voice-of-customer surveys that give you a 360-degree understanding of every shopper journey and each individual touchpoint. That includes site abandonment, point-of-purchase, post-fulfillment, and more. Then use our VitalSigns dashboard to review the data and spot new CX opportunities. Implementation is easy, no engineering team required. Plus, there are no limits on surveys or invitations.

With Bizrate Insights, you can launch voice-of-customer surveys that give you a 360-degree understanding of every shopper journey and each individual touchpoint. That includes site abandonment, point-of-purchase, post-fulfillment, and more. Then use our VitalSigns dashboard to review the data and spot new CX opportunities. Implementation is easy, no engineering team required. Plus, there are no limits on surveys or invitations. more
  • Verified ratings & reviews: Automatically syndicated to Google, Yahoo and Bing
  • Customer feedback: Satisfaction data, trends, customer preferences, and NPS
  • Metrics & benchmarks: Drive sales, build loyalty, and track industry movement

Pros

  • Allows the launch of voice-of-customer surveys that provide a 360-degree understanding of the shopper journey
  • Covers multiple touchpoints including site abandonment, point-of-purchase, and post-fulfillment
  • VitalSigns dashboard helps review the data and identify new customer experience (CX) opportunities
  • No engineering team required for implementation
  • No limits on surveys or invitations
  • Automatically syndicates verified ratings and reviews to Google, Yahoo, and Bing
  • Provides detailed customer feedback with satisfaction data, trends, preferences, and Net Promoter Score (NPS)
  • Helps drive sales, build loyalty, and track industry movement through metrics and benchmarks

Cons

  • The app description is provided twice without additional information, which may indicate redundant content or lack of thorough detailing
  • Potential users may require more detailed insights into specific features and user interface design
  • Limited information on the extent and depth of customization options for the surveys
  • No mention of customer support availability or responsiveness, which could be crucial for troubleshooting and guidance

Top Helpful Reviews

Sprayer Depot

Jan 28, 2026  on Shopify

Bizrate gives us excellent customer feedback and has helped us identify opportunities for change we've implemented. Just yesterday a customer survey made us aware of an error on our website we were able to fix. Our account manager has been amazing as well!

L'Amour Pearls

Dec 09, 2025  on Shopify

The installation of Bizrate Insights was quick. We are impressed with the fantastic support team, who are responsive and helpful, ensuring a seamless experience.

SUITS OUTLETS

Oct 31, 2025  on Shopify

Setting up Bizrate was quick and straightforward! Everything worked seamlessly right after installation. The support team is fantastic and very responsive, making the whole process smooth and stress-free.

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