We had an initial issue where the app incorrectly synced an address from our Shopify order - it parsed a flat number and street address but dropped part of the address line, which caused a delivery delay right before Christmas. However, what happened next completely changed our view of Parcel2Go: - Their support team reached out proactively after seeing our feedback - They immediately acknowledged the bug in their Shopify integration rather than deflecting - They actively monitored the parcel and liaised with the courier - The parcel was delivered on Christmas Eve - crisis averted! - They asked us to provide screenshots to help their dev team fix the bug for everyone This is how customer support should work. Yes, the bug shouldn't have happened, but their response was exemplary. They took ownership, made it right, and are working to prevent it happening again. We'll continue using Parcel2Go - a company that handles problems this well has earned our trust.

The app reads order's address incorrectly!!! Customer had entered the address perfectly on the order (we now realise all this after the facts), but then the app had synced it over incorrectly and is missing crucial information on the label! Be aware of this if you are thinking of giving this app a go, and DOUBLE CHECK this app has read the address correctly and is appearing correctly on the label. In our case it had missed the flat number which has caused unnecessary delays and stress for everyone. We cannot be re-checking every label, so this has caused a major distrust in the app. And, to be honest, although I was surprised to get to chat with someone on the live support at 10 PM, they were quite clueless in terms of understanding the scope of the issue even said that we were at fault given that's the address "we submitted", and I have little confidence that they actually relayed properly the missing information to the courier. Feel free to read the transcript: *Your chat transcript:* - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - DATE/TIME: 2025-12-22 22:04:55 Europe/London [ChatBot]: Welcome to Parcel2Go! Save some valuable time by using our Self-Service options. - Self-Service panel Select from the categories below or type your question. - Help with booking - Help with tracking - Help with collection or drop - Help with delivery - Help with claims - Help with labels - Other [Me]: Other [ChatBot]: Please type your question below. I'll help you with your query or connect you with someone who can. - Self-Service - Start Chat [Me]: Start Chat [ChatBot]: Let me pass you to a member of our team who will be happy to help. [System]: Thank you for reaching out. Please hold for a moment while we connect you with one of our agents. We appreciate your patience. [System]: Thank you for waiting SKYLIT you are now connected with an agent. [Fatima]: Hi,Its Fatima. How can I help you today? [Me]: Hi Fatima, Axel here from Skylit Studio. I have a technical issue to report that has caused a delayed delivery and causing stress to a customer. Your app has incorrectly synced the full address onto the label and the flat number for whatever reason is missing [Fatima]: My apologise that the flat number is missing on the label. Can I have the reference number please? [Me]: XYZ Order ID: XYZ Customer Ref: XYZ [Me]: I will ring ParcelForce first thing tomorrow morning but if you can please pass this onto Parcel Force now already that the Flat number is 1, i.e. full address being: XYZ [Fatima]: Thank you so much for the details Skylit,One moment please let me check this for you. [Me]: thank you [Fatima]: No problem. [Me]: and then separately I'd appreciate if you could pass this having happened to the IT team, so that this doesn't happen again in the future please... [Fatima]: Upon checking on the label the address is correct and its not cut or splice. [Me]: Right, what I am trying to say is that when booking the label - it reads the address from the order (from our CRM system), but it has done so incorrectly [Fatima]: [file] [Me]: the Parcel2Go integration into our store has read / synced the address incorrectly [Fatima]: Is the customer confirming the address is correct? Is there any instruction we can pass with the courier to locate the property please? [Me]: ok, so the address is Flat 1 XYZ, and then there is another "1" in the address which is for the street, being - 1 XYZ [Me]: this is correctly entered by the customer, but the P2G app has missed this [Me]: So, full address being: XYZ [Fatima]: Is there any landmark, instruction we can pass with the courier to locate the property please? [Me]: one moment, let me check [Me]: There appears to be a door code which is #XYZ [Me]: But then also if I understand correctly, the recipient might have already provided this information? [Fatima]: Thank you. Let me pass this over with the courier please. Onemoment. [Me]: ok [Fatima]: This has been passed with the courier , please allow 24-48 hours update regarding with the delivery. Is there anything else that I can help you with today? [Me]: Can you relay this to P2G IT department? [Me]: This is an issue with the app [Me]: This shouldn't have happened [Fatima]: Please be advised that the information are all correct on the system:Delivery XYZ [Fatima]: However this will pass as a feedback to relevant team. Thank you , [Me]: Fatima, I gave you address twice already, it's not as you've reconfirmed just now, it is: XYZ [Me]: Flat 1 XYZ 1 XYZ [Me]: Can I please have an email for the p2g tech support, so I can email them this? [Fatima]: The address above I sent is the address you provided upon booking. Please email [email protected] [Me]: Yes, well P2G integration into our store isn't supposed to let this happen in the first place, we cannot double check every order's address - the app has to read this from the order correctly [Fatima]: Please send screenshot to [email protected] so that they can investigate further. My apologise for the issue. [Me]: Thank you for the email address, I will. Bye for now.

The app seems fairly good, nice integration directly into the Shopify dashboard, etc. 5-stars for that. Unfortunately, the label prices are fairly high, same or even higher than my own business accounts with the carriers directly (Royal Mail and DPD - in the UK). I guess it's all their fees added on top. To what good a nice app if it's not practical or beneficial? Maybe I'm wrong and I'm missing something. But looking forward to some label rates improvement over time. And I hope a direct carrier Business Account integration will be made available soon as well.

The app seems fairly good, nice integration directly into the Shopify dashboard, etc. Unfortunately, the label prices are crazy high, even higher than my own business accounts with the carriers directly (Royal Mail and DPD - in the UK). I guess it's all their fees added on top. And we're a small business shipping a few parcels a day, it's not like we benefit from a huge discount from the carrier directly. For the low volume we do, we're probably offerred the highest prices by the carriers directly; and Parcel2Go is still more expensive, despite claiming they're a global comparison app that offers volume discounts on labels. For example, for a 5kg basic parcel box: - Shopify labels: £5.25 (inc. VAT) - My own DPD business account: £6.5 (inc. VAT) - Parcel2Go: £6.30 + VAT = £7.56 That suggests me that Parcel2Go doesn't run that many labels, nationwide, that would allow them a strong bargaining power with the carriers directly. To what good a nice app if it's not practical or beneficial? Maybe I'm wrong and I'm missing something.

I really do not believe the authenticity of any of the other reviews. We would NEVER recommend Parcel2Go for ANY shipments. We've had the worse experience of any shipping provider ever with Parcel2Go with long-term consequences, and with deliveries to the USA never finalising, and with zero notifications made to us. We now have chargeback after chargeback with penalties and fees, our account blacklisted for three months by Shopify causing total loss of sales, and our top 5-star reviews bombarded with customer complaints from all the problems caused by Parcel2Go. The company is awful, and their labeling and tracking system completely illogical, and their delivery service is not reliable and doesn't even work.

Saved us a load of time manually putting info in on the website. App books parcels with one click, very nice