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Customer reviews: Outfy ‑ Social Media Auto Post

Develop by Outfy

Reviews (1,372)

Overall rating
4.6

What Merchants Think

Merchants are generally pleased with "Outfy ‑ Social Media Auto Post," as it effectively automates social media posts, saving them significant time and effort. Many users have reported that the app is intuitive and provides a user-friendly experience, whether on the free or paid plans. The service team, particularly Kumar, often receives commendations for their helpfulness and responsiveness. However, some issues with pricing transparency and customer service responsiveness have been noted.

Key Strengths

  • Effective automation of social media posts, saving time and effort.
  • User-friendly interface that's easy to understand and navigate.
  • Ability to schedule posts across multiple platforms with customizable templates.
  • Positive feedback on customer support, with specific praise for team members like Kumar.
  • Offers flexibility with both free and paid versions, allowing users to purchase credits instead of tying to a subscription.

Common Concerns

  • Issues with pricing plans, such as unexpected charges and lack of transparency.
  • Customer service responsiveness and efficiency concerns, particularly in handling refund requests.
  • Desire for more advanced features in lower-priced plans for small businesses.
  • Some reports of low-quality videos and images posted on social media.
  • Lack of specific post selection for product collections in automatic posting.

Final Thoughts

Overall, "Outfy ‑ Social Media Auto Post" is considered a valuable tool for merchants looking to streamline their social media marketing efforts. While the app excels in post automation and user-friendliness, potential users should be mindful of cost implications and customer service effectiveness. Continuous updates and improvements, especially in video quality and product posting controls, could enhance its value further.

SeeWe

Aug 15, 2024  on Shopify

We are so happy using Outfy app. It make our day and save for us so much time for doing other things on our online store. Very helpful service and nice team. We recommend it very much.

FunkySoul

Aug 07, 2024  on Shopify

You Need to Pay for most features. expect to pay over 40$ With incentivized payment plan 7 day trial for not full features.

Rebel Wanderer

Aug 03, 2024  on Shopify

I would like to update this review. After posting negative reviews on Trustpilot and Shopify, I was contacted by the President of Trustpilot who apologised for the issue with me getting a refund and processed a return of my funds that day. I am grateful for this and have increased my score for the company. However, I will not remove the review as they requested since I have read that many others have had the exact same issue I had. It's a shame because the product itself is genuine and quite good. Their business practices, however, leave a lot to be desired. ********************************* Extremely dishonest company to deal with. I downloaded and signed up for the trial version about 3 weeks ago. I used it for a couple of days and signed up for a run through with the company because I had some questions before I committed to buying the software. The day before our meeting, I was contacted by the person who was going to be working with me to answer my questions, stating that they were not well and wanted to reschedule. Of course, I agreed to this but the rescheduled date was a couple of days past my 7-day trial so I wrote and asked if we could extend the trial after that time. I never heard back. On the 7th day - 2 days before our meeting, I was charged for the entire year! I immediately contacted them and asked for a refund. I have been promised this refund several times since. In fact, Kumar at the company promised me 2 days ago that he was putting the refund through that day. NOTHING! I am filing a dispute via my credit card company but wanted to let people know that they are not trustworthy - not as far as my experience has gone anyway.

HypLern

Jul 29, 2024  on Shopify

I've been with Outfy for years and they are a great platform to automate our social media presence. They offer various options to create original looking posts. I'm looking forward to Outfy adding more channels.

Katie Miranda

Jul 29, 2024  on Shopify

This app works well and the support is good. There is some tweaking that has to be done at the beginning to get it to run how you want it to so you have to be patient and work with support, but they will help you figure it out. I'm looking forward to the automatic product tagging that is supposed to be added soon.

Art Gold Jewelry INC

Jul 23, 2024  on Shopify

I've been using Outfy for my Shopify store, and it's been a game-changer in automating our social media presence. The app's ability to streamline our content is impressive, but I do have a couple of suggestions that could elevate it even further. Firstly, an option to switch from standard video formats to YouTube Shorts (9:16 aspect ratio) would be incredibly beneficial for content diversity. Additionally, incorporating AI-generated captions in the Pro Plan would be a fantastic upgrade, especially for businesses like ours that produce our own videos and don't need the full scope of the Ultimate Plan. Despite these wishlist items, I absolutely love this app and hope to see these enhancements soon! Also, the templates could use a refresh—more modern, sleek designs tailored for luxury products like fine jewelry would greatly align with our brand aesthetic. And if I could give a sixth star, it would go to the support team. Their genuine care for customers and prompt assistance makes a huge difference. Here's to hoping for these great updates, Outfy team!

Leisure Collective

Jul 22, 2024  on Shopify

I had the $70 plan and I didn’t have any issues with the app. However I did find a company that does the same thing for half the price. So I canceled my plan before July 1st. I was still charged the $70. No problem I figured I should just be able to contact Outfy and get a refund. They acknowledged my email once and that was basically it. I have not used the service in July AT ALL. It seems that I will be losing out on $70, because I received an email that the ticket for my issue was closed. I just want to warn others. The app isn’t bad but like I said there are other companies that provide the same services for half the price. Do your research!

Art Gold Jewelry INC

Jul 14, 2024  on Shopify

I've been using Outfy for my social media management, but unfortunately, it hasn't lived up to my expectations. One major issue is that 30-second videos posted on YouTube should be categorized as Shorts, not regular videos. This greatly affects the visibility and engagement of the content. Additionally, the app should be optimized to ensure videos get maximum views. Exploring the music library on YouTube and other platforms is another area where Outfy falls short. The app needs to provide better options and seamless integration with these libraries to enhance the quality of posts. Overall, while Outfy has potential, it currently lacks the necessary features and optimizations to be a reliable tool for social media management. I hope future updates address these issues.

SALUER

Jul 10, 2024  on Shopify

Outfy enables me to select the pictures and arrange them well together as desired ready for posting on a schedule.

Deff Audio

Jun 15, 2024  on Shopify

been on free plan for years been great maybe will push me to subscribe someday but even free version is great for just posting an item a day to facebook from our shopify store.

She Happy Homemaker

Jun 12, 2024  on Shopify

So far so good. I would appreciate more options in the free version that would make me want to pay what is being asked for the paid version. It's rather steep.

Tracee Matthews llc dba artbytracee

Jun 12, 2024  on Shopify

This right here is one reason I do not like outfy. The customer service is awful. My membership was supposed to be canceled weeks ago. I am assuming since this email that is was not. The chats I had with support team were so time consuming and nothing was ever resolved.

Design House Print Shop

Jun 10, 2024  on Shopify

This is a nice app and it is very helpful for creating automated social media content. The customer service is top notch as Kumar did a great job helping me. I would recommend this app.

Bucks

May 28, 2024  on Shopify

Very good. It automates what (for me) is a dreary task: creating and executing social media posts. It's a good value for the money. I'm on the $40/mo plan and if your time is valuable and or you've ever looked at hiring someone to do this work for you, it's a steal. The product is pretty intuitive and I was up and running quickly. I'm still getting the feel for but so far I like it. I had one need for support and this was handled really quickly and professionally, to my satisfaction (and, it was a problem on my end). Recommended!

Dr Gus Nutrition

Apr 25, 2024  on Shopify

I puis recommend it but I think only the free version for now. I want to upgrade but all the things I need are in the most expensive version and as a small biz I can’t afford that right now. There are some tweaks that could be made I have noticed already.

Aqui's Fashion Fix

Apr 13, 2024  on Shopify

This is a very useful tool. I am starting out and the fact that they have a free option is great. I look forward to growing my shop so I can upgrade and use the full potential of this app.

Chefio

Apr 13, 2024  on Shopify

Overall ok product. Images, GIFs are good. Captions are good. Video wise has more room for improvement. instead of adding ust raw images , need some stock images related to product or movie videos. Just Raw images looks monotonous. For the cost may be Linkedin should be integrated. Looking for more features.

Moving Phrases

Apr 13, 2024  on Shopify

I'm impressed with their professionally done short videos to post on popular social media. Makes my life easier. Highly recommended for new starters, takes care of your social posts automatically while you focus on other important matters.

Stellar Real

Apr 11, 2024  on Shopify

Outfy's auto social media feature has been extremely beneficial for our business and we are very pleased with the results it has provided us. It has been a valuable tool in our social media marketing efforts.

Beaks Barks & Beyond

Mar 31, 2024  on Shopify

Started with the free version it's perfect for what I needed and never had any problems or issues with it! The paid version has a lot more features that I'm enjoying, and I'm hoping they continue to perfect this.

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