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Customer reviews: Outfy ‑ Social Media Auto Post

Develop by Outfy

Reviews (1,351)

Overall rating
4.6

What Merchants Think

Merchants are generally pleased with "Outfy ‑ Social Media Auto Post," as it effectively automates social media posts, saving them significant time and effort. Many users have reported that the app is intuitive and provides a user-friendly experience, whether on the free or paid plans. The service team, particularly Kumar, often receives commendations for their helpfulness and responsiveness. However, some issues with pricing transparency and customer service responsiveness have been noted.

Key Strengths

  • Effective automation of social media posts, saving time and effort.
  • User-friendly interface that's easy to understand and navigate.
  • Ability to schedule posts across multiple platforms with customizable templates.
  • Positive feedback on customer support, with specific praise for team members like Kumar.
  • Offers flexibility with both free and paid versions, allowing users to purchase credits instead of tying to a subscription.

Common Concerns

  • Issues with pricing plans, such as unexpected charges and lack of transparency.
  • Customer service responsiveness and efficiency concerns, particularly in handling refund requests.
  • Desire for more advanced features in lower-priced plans for small businesses.
  • Some reports of low-quality videos and images posted on social media.
  • Lack of specific post selection for product collections in automatic posting.

Final Thoughts

Overall, "Outfy ‑ Social Media Auto Post" is considered a valuable tool for merchants looking to streamline their social media marketing efforts. While the app excels in post automation and user-friendliness, potential users should be mindful of cost implications and customer service effectiveness. Continuous updates and improvements, especially in video quality and product posting controls, could enhance its value further.

Rebel Wanderer

Aug 03, 2024  on Shopify

I would like to update this review. After posting negative reviews on Trustpilot and Shopify, I was contacted by the President of Trustpilot who apologised for the issue with me getting a refund and processed a return of my funds that day. I am grateful for this and have increased my score for the company. However, I will not remove the review as they requested since I have read that many others have had the exact same issue I had. It's a shame because the product itself is genuine and quite good. Their business practices, however, leave a lot to be desired. ********************************* Extremely dishonest company to deal with. I downloaded and signed up for the trial version about 3 weeks ago. I used it for a couple of days and signed up for a run through with the company because I had some questions before I committed to buying the software. The day before our meeting, I was contacted by the person who was going to be working with me to answer my questions, stating that they were not well and wanted to reschedule. Of course, I agreed to this but the rescheduled date was a couple of days past my 7-day trial so I wrote and asked if we could extend the trial after that time. I never heard back. On the 7th day - 2 days before our meeting, I was charged for the entire year! I immediately contacted them and asked for a refund. I have been promised this refund several times since. In fact, Kumar at the company promised me 2 days ago that he was putting the refund through that day. NOTHING! I am filing a dispute via my credit card company but wanted to let people know that they are not trustworthy - not as far as my experience has gone anyway.

She Happy Homemaker

Jun 12, 2024  on Shopify

So far so good. I would appreciate more options in the free version that would make me want to pay what is being asked for the paid version. It's rather steep.

Chefio

Apr 13, 2024  on Shopify

Overall ok product. Images, GIFs are good. Captions are good. Video wise has more room for improvement. instead of adding ust raw images , need some stock images related to product or movie videos. Just Raw images looks monotonous. For the cost may be Linkedin should be integrated. Looking for more features.

Lady Ros

Mar 26, 2024  on Shopify

I liked the app, it's user-friendly and opening it through the browser is very convenient. However, it lacks the most important feature in automatic posting applications. In automatic social media posting apps, you can't choose which products from which collection to post, which is a significant issue because, depending on the season or campaign, only the products we have specified in a particular collection should be shared automatically. Posting random products can harm social media networks. I hope you pay attention to this in your future updates.

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