Where Knowledge Meets Innovation
"Empowers customers to self-correct orders shortly after purchase."
A wrong apartment number or the wrong size turns into a support ticket or a return. Selfix lets customers fix these themselves, minutes after buying. The edit option appears on the order confirmation page and in the customer account. Customers can correct their shipping address, and where enabled, swap a variant for another size or colour, leaving the order total unchanged. You set the time window and what may be changed. Editing locks once fulfillment starts, and every change is logged.
Simplify Order Dates: Easy Backdating for Accurate Records...
Self serve order editing, Post purchase upsells & Refunds...
配送先の間違いを自動でチェックし、お客様に再確認・更新を促すことで住所不正による再配達などのコストを削減できます。...
Let customers edit their order without contacting support....
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