Customer reviews: Order Edit Customer Service

<h3>What Merchants Think</h3> <p>Merchants overall have a positive outlook on the "Order Edit Customer Service" app. Many find it to be an invaluable tool for improving customer support and managing order modifications efficiently. The app is praised for its ease of use and affordability, though some users noted initial setup complications. Merchants appreciate the responsive support from the development team.</p> <h3>Key Strengths</h3> <ul> <li>Improves customer support by reducing order modification queries.</li> <li>Easy to use and quickly setup for managing orders.</li> <li>Affordable solution, compared to other support tools.</li> <li>Responsive customer support from the development team.</li> <li>Saves time and simplifies post-purchase order management.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Initial setup may require coding knowledge in Liquid.</li> <li>Lack of instructional material on some necessary setup steps.</li> <li>Outdated design for pop-up elements.</li> </ul> <h3>Final Thoughts</h3> <p>The "Order Edit Customer Service" app is well-received by merchants for its functionality and effectiveness in managing post-purchase order changes. While it offers significant value, there are areas for improvement in setup documentation and design updates. Overall, it is a recommended tool for enhancing customer service efficiency at a reasonable cost.</p>

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Reviews (201)

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What Merchants Think

Merchants overall have a positive outlook on the "Order Edit Customer Service" app. Many find it to be an invaluable tool for improving customer support and managing order modifications efficiently. The app is praised for its ease of use and affordability, though some users noted initial setup complications. Merchants appreciate the responsive support from the development team.

Key Strengths

Improves customer support by reducing order modification queries.
Easy to use and quickly setup for managing orders.
Affordable solution, compared to other support tools.
Responsive customer support from the development team.
Saves time and simplifies post-purchase order management.

Common Concerns

Initial setup may require coding knowledge in Liquid.
Lack of instructional material on some necessary setup steps.
Outdated design for pop-up elements.

Final Thoughts

The "Order Edit Customer Service" app is well-received by merchants for its functionality and effectiveness in managing post-purchase order changes. While it offers significant value, there are areas for improvement in setup documentation and design updates. Overall, it is a recommended tool for enhancing customer service efficiency at a reasonable cost.

skindeepbeautystore

Feb 26, 2025 on Shopify

I just started using this app, and it’s already been super helpful for my store. It’s really easy to set up and makes managing orders so much smoother. I’m excited to see how it helps my customers over time!

2pricetags

Nov 08, 2024 on Shopify

Very useful app, that improve your customer support. This app has saved my customers and my support team both time and money.

Endless Blading Co.

Jun 20, 2024 on Shopify

This app has been an easy and affordable way to offload a lot of customer support related to order cancellations and edits. Dave and team are very responsive to emails and recently rolled out updates for the new Shopify Thank You and Order Status pages. Dave was also very responsive to an issue I discovered regarding the refunding of duties related to Markets Pro orders. One tip to share with my fellow merchants: implement a Flow automation to delay payment capture on new orders so that when customers cancel and create new orders (for edits) you don't lose the Shopify payments fees.

Stamp Lab

Sep 20, 2023 on Shopify

We've been using "Orderify" to help streamline post-purchase changes at stamplab.com.au. It's reduced those 'can I make a change?' emails, which has been a relief. One suggestion would be to update the pop-up designs (early 2000's vibes), but overall, it's been a useful addition to our process and cheap as a coffee.

Wholesalehomeimp

Mar 28, 2018 on Shopify

The app Shopify should've implamented with its package! Excellent app!

Capes India

Feb 09, 2018 on Shopify

functional and aesthetic. I definitely recommend this.

Hunter Toy Kingdom

Dec 19, 2017 on Shopify

I love this app! I would definitely recommend this to new store owners.

Tripr

Nov 21, 2017 on Shopify

Nice App which will our customers very happy

Euphoricherbals

Sep 14, 2016 on Shopify

We often have customers that want to modify their order or ordered the wrong item, so far this has worked great for us to allow them the flexibility to change or cancel their order. :)