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Customer reviews: Order Edit Customer Service

<h3>What Merchants Think</h3> <p>Merchants overall have a positive outlook on the "Order Edit Customer Service" app. Many find it to be an invaluable tool for improving customer support and managing order modifications efficiently. The app is praised for its ease of use and affordability, though some users noted initial setup complications. Merchants appreciate the responsive support from the development team.</p> <h3>Key Strengths</h3> <ul> <li>Improves customer support by reducing order modification queries.</li> <li>Easy to use and quickly setup for managing orders.</li> <li>Affordable solution, compared to other support tools.</li> <li>Responsive customer support from the development team.</li> <li>Saves time and simplifies post-purchase order management.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Initial setup may require coding knowledge in Liquid.</li> <li>Lack of instructional material on some necessary setup steps.</li> <li>Outdated design for pop-up elements.</li> </ul> <h3>Final Thoughts</h3> <p>The "Order Edit Customer Service" app is well-received by merchants for its functionality and effectiveness in managing post-purchase order changes. While it offers significant value, there are areas for improvement in setup documentation and design updates. Overall, it is a recommended tool for enhancing customer service efficiency at a reasonable cost.</p>

Reviews (201)

Overall rating
4.7

What Merchants Think

Merchants overall have a positive outlook on the "Order Edit Customer Service" app. Many find it to be an invaluable tool for improving customer support and managing order modifications efficiently. The app is praised for its ease of use and affordability, though some users noted initial setup complications. Merchants appreciate the responsive support from the development team.

Key Strengths

  • Improves customer support by reducing order modification queries.
  • Easy to use and quickly setup for managing orders.
  • Affordable solution, compared to other support tools.
  • Responsive customer support from the development team.
  • Saves time and simplifies post-purchase order management.

Common Concerns

  • Initial setup may require coding knowledge in Liquid.
  • Lack of instructional material on some necessary setup steps.
  • Outdated design for pop-up elements.

Final Thoughts

The "Order Edit Customer Service" app is well-received by merchants for its functionality and effectiveness in managing post-purchase order changes. While it offers significant value, there are areas for improvement in setup documentation and design updates. Overall, it is a recommended tool for enhancing customer service efficiency at a reasonable cost.

GoSwasthya

Nov 15, 2024  on Shopify

it needs some coding to be done in terms of Liquid. There is no mention of the same anywhere. its bit complicated and confusing to set it up

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