Order Undo ‑ Cancel Edit Order

Develop by Shopify

$3.99-$49.99

/ Month

7 Days Free Trial

Empower customers with quick order cancellations and edits on their accounts.

About Order Undo ‑ Cancel Edit Order

Launched Jan 13, 2026

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

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Description

Let customers cancel/edit orders themselves. Reduce support tickets with self-service cancellation.

Eliminate support debt with self-service order cancellations and edits. Order Undo adds "Cancel" & "Edit" buttons to customer accounts and thank you pages. Set custom windows (mins/hrs/seconds), collect reasons, and automate refunds/restocking. The "Edit" feature cancels the order and restores the cart for instant changes. Fully compatible with New Customer Accounts, Checkout, and themes. Save time, reduce tickets, and give customers the control they want for a seamless, modern experience.

Set time limits and fulfillment status rules for when customers can cancel order
Process refunds and restock inventory automatically after cancellation.
Works on customer accounts, thank you pages, and any theme. Fully customizable.
Quick setup on New Customer Accounts & theme store. Legacy setup guide included.
Highly customizable settings for the merchant to follow the brand guidelines