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Customer reviews: CHARGIFY Extra Fee

Develop by MageComp

Reviews (13)

Overall rating
3.8

What Merchants Think

Merchants have varying opinions on "CHARGIFY Extra Fee", with some expressing frustration over technical glitches and customer service issues, while others appreciate the app’s overall functionality and support team. The app has shown promise for those whose stores are compatible with its features, yet compatibility issues remain a concern.

Key Strengths

  • Responsive and helpful customer service praised for promptness.
  • Eases the setup process for Shopify stores for those using compatible themes.
  • Provides crucial functionality for businesses needing a surcharge system.
  • Free to use, which some merchants found economically advantageous.

Common Concerns

  • Glitches causing multiple extra charges, leading to customer dissatisfaction.
  • Compatibility limited to Shopify default themes, causing issues with custom themes and multi-currency support.
  • Complex setup that can require extensive troubleshooting.
  • Demo store experiences may not translate to actual installations, requiring developer intervention.

Final Thoughts

"CHARGIFY Extra Fee" offers valuable features for simplifying surcharge processes, though its effectiveness heavily depends on the store’s theme and settings. While many users appreciate the customer support and utility provided, there remain significant concerns about usability and technical stability, impacting its overall reception.

Arena 149

Oct 31, 2023  on Shopify

Doesn't work for the Theme we had. However, the staffs tried to offer support, but I have not yet got time to reinstall the app and get the problem solve. I up-start my rating to 4 for their service, at least they tried to follow up with me.

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