Reviews: CHARGIFY Extra Fee

Customer reviews: CHARGIFY Extra Fee

Reviews (13)

Overall rating

3.8

5

8
4

1
3

1
2

1
1

2

What Merchants Think

Merchants have varying opinions on "CHARGIFY Extra Fee", with some expressing frustration over technical glitches and customer service issues, while others appreciate the app’s overall functionality and support team. The app has shown promise for those whose stores are compatible with its features, yet compatibility issues remain a concern.

Key Strengths

Responsive and helpful customer service praised for promptness.
Eases the setup process for Shopify stores for those using compatible themes.
Provides crucial functionality for businesses needing a surcharge system.
Free to use, which some merchants found economically advantageous.

Common Concerns

Glitches causing multiple extra charges, leading to customer dissatisfaction.
Compatibility limited to Shopify default themes, causing issues with custom themes and multi-currency support.
Complex setup that can require extensive troubleshooting.
Demo store experiences may not translate to actual installations, requiring developer intervention.

Final Thoughts

"CHARGIFY Extra Fee" offers valuable features for simplifying surcharge processes, though its effectiveness heavily depends on the store’s theme and settings. While many users appreciate the customer support and utility provided, there remain significant concerns about usability and technical stability, impacting its overall reception.

AnniWear

Dec 26, 2024 on Shopify

terrible, this app is glitchy and makes the process from cart to checkout very combative. I've had to resolve multiple orders with refunds as this app happens to over charge customers with sometimes up to 15 extra payment processing fee charges . customer service said they have fixed the error, but its still happening. its not a good look having to apologise to customers when the app was supposed to have been fixed.

The Luthier Bench

Sep 17, 2024 on Shopify

ZERO STARS - this is a disaster - the coding is simply insane - on first install - the buyers see icons (like trash can) in cart that allow buyer to change the surcharge (!) or even delete it and checkout with no fee added. The app is full of bugs - we worked hours with support only to deal with incompetent and dishonest developer - who did not keep his word. We tried 3x to get this working and we finally did - but the app requires a products with dozens of variants that screws up both products collections and shipping. AVOID LIKE THE PLAGUE! This is the perfect example of free being very expensive. The demo store is NOT what you will get when you load app - that requires hours of begging developers to fix the app - and then they tell you - it only works with shopify default themes (that nobody uses) and does not work with multi-currency (so does not support intl sales).