Hamish has been incredible in helping us set up and support us along the way! Great to have been able to have this app as part of our store to allow customers to edit their order!

Great app and customer support!

Order Editing was a no brainer for us, and has supported us through rapid growth. Helping us maintain revenue, reduce cancellations and reduce our customer support queries, Order Editing has helped us give customers full control of their orders post purchase, reducing friction and even improving our AOV! Super fast and responsive customer support too, and flexible in terms of what we needed!

Very helpful to refine the order process!

Easy to setup and the support team is amazing!

Great app and great support from Hamish and his team. I'm very impressed

Incredible experience so far! Onboarding was very smooth and easy - hopped on a call with Paul and he handled everything and answered all questions before going live. We've only been live for a few days but we have already had an upsell through the app and multiple post-purchase address changes which has saved us so much time that we would have otherwise spent on customer service. Can't wait to see the uplift in revenue as time goes on. Highly recommend!

This App was recommended to us and we're delighted it was! From day one, customers started using it and feed back from them is all positive. We were seeking a solution to incorrect delivery addresses and the cost of re-routing deliveries and wondered how much attention was given to order confirmation emails. The answer is a LOT. The take up has been excellent and Order Editing pays for itself several times over every month. As well as the high take up rate, reduced delivery charges, fewer phone calls to the office, we've been amazed how many add-ins occur! Increasing basket values while reducing costs! What other App offers that? The team at Order Editing were brilliant in supporting our implementation. We have a customer checkout so it was not straightforward but nothing phased them and the supported the installation and backed it up with first calls training. 100% recommended.

The Order Editing app can significantly cut down time in customer support tickets and improves the overall customer experience by having a self service process to manage orders. Additionally, by catching orders that need to be changed before it syncs to your 3PLs can cut down on costs related to returns and shipping to wrong addresses, etc. Additionally, Hamish in particular has always been available to chat through anything and optimize the app based on your business needs.

A game changer for our business. Since adding OrderEditing.com to our website, live chat tickets have dropped by over 60%, and customers love the instant, self-service order edits. No more waiting for support and shoppers can update addresses, swap items, and tweak orders hassle-free. This app has streamlined post-purchase changes, boosting satisfaction and efficiency. A must-have for any eCommerce store!

An easy setup for a fantastic impact.

Not only does the Order Editing app save us an incredible amount of time in Customer Support Tickets, but it's also increased our Cart Value due to the amazing post-purchase add-on features. The bonus is that the Order Editing Team are possibly the best Support and hands-on Troubleshooting I have experienced from any Shopify App provider.

​The Order Editing app has significantly improved our cross-selling performance and streamlined our customer support processes, saving us valuable time. Additionally, their support team is really responsive and efficient. Highly recommended !

A high-quality app with an excellent UI that seamlessly mirrors Shopify’s checkout style. Integration with the Order Editing team was effortless, and it has significantly reduced customer service inquiries by enabling a smooth self-serve experience. Our customers can now easily make changes to their orders, giving them complete control and improving overall satisfaction.

Order Editing has been a game-changer for our store ! Our customers can now update their order details, add or remove products on their own, without needing support. Additionally, Order Editing allows us to create a new purchasing flow by suggesting additional products during the editing process. The app's support team is also responsive, always there to assist us with any request. Highly recommended !

We absolutely love Order Editing! Total game changer in reducing the number of customer service tickets. And absolute seamless set up and integration. Hamish and the team really care about the customer experience and it shows!

Great product, great team. Can't flaw them. Customer support is top notch!

As an operations manager always looking to improve efficiency and the quality of our customer's journey I was delighted to come across Order Editing. In just 10 days we have saved 42 tickets, saved $230 in customer service costs and earned $325 in upsells. The implementation has reduced customer friction and the ROI is well worth it! BTW, implementation was a breeze and the Order Editing team was professional and efficient. Highly recommend!!

This functionality is so great! We are hoping it will help to cut down on our customer service tickets. Due to our unique shipping needs, Hamish helped customize the app to only allow edits based on a status in our shipping platform. Highly recommend!!

Order Edit has been a game-changer for us. Customers, now, can edit their orders without needing to contact support, which has cut down tickets for change requests, product edits, and as a plus, is the only option I was able to find, that offers multicurrency upsells! The app is super easy to use, and the team behind it is fantastic—always responsive and happy to help fine-tune things to fit our needs. If you’re looking for a way to streamline operations while keeping customers happy, this is it!