Most post-purchase support tickets are the same three requests: wrong address, wrong email, "can I cancel?" Order Change lets shoppers handle those themselves. after checkout — and whenever they revisit their order — they get a simple panel on your Thank-you and Order-status pages where they can correct their shipping address, update their email or phone, or cancel for a refund. You decide what's allowed and for how long. Set an edit window, choose which changes shoppers can make,

• Self-serve address edits — with validation, so corrections are deliverable
• Contact info updates — fix a mistyped email before the confirmation bounces
• Shopper-initiated cancellations — refunded and restocked automatically
• Fulfilment hold - pause fulfilment during the edit window so nothing ships early
• Impact dashboard — see exactly how many tickets you've avoided