Reviews: OptiMonk: Popup, CRO, A/B Test

Customer reviews: OptiMonk: Popup, CRO, A/B Test

Reviews (918)

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What Merchants Think

The OptiMonk app is generally well-regarded by merchants for its customizable and visually appealing popup designs. Many users appreciate the supportive and responsive customer service team, which provides comprehensive assistance with integration issues and campaign setup. However, some merchants have cited difficulties with certain features and the overall usability of the app.

Key Strengths

Highly customizable and attractive popup designs.
Responsive and solution-oriented customer support.
Effective audience targeting and conversion optimization features.
Easy to use once the initial learning curve is overcome.
Good value for money compared to similar apps.

Common Concerns

Usability issues with specific features such as the lucky wheel.
Limited template options for certain functionalities.
Bugs and glitches reported by some users.
Initial setup and learning curve can be challenging.

Final Thoughts

Overall, OptiMonk is a powerful tool for enhancing website engagement and conversions through elegant popups. Its robust feature set and phenomenal customer support make it a solid choice for eCommerce merchants. However, potential users should be prepared to invest some time in understanding the tool's capabilities and overcoming initial usability challenges.

Good Citizens Eyewear

Jun 17, 2024 on Shopify

Rudolf and the team are absolutely brilliant. They helped straight away to solve an issue i was having. It was my poor understanding of how i set it up and they got what i was wanting to achieve and set everything up then tested it in realtime. The app has helped convert so many customers who came for a browse then bought. 10/10 for customer service. 10/10 for the app

CalmCove

Apr 15, 2024 on Shopify

Customer service was solid, patient and got the job done regarding my query. Happy with that. Unlike some apps though Optimonk will not appear on your webpage when looking it at from the Shopify editor, but it will be on the live sites, only small niggle really

Pickleball Net Brasil

Apr 10, 2024 on Shopify

Gosto demais deste app e nem aprendi a usar todas as funcionalidades. Atendimento rápido e eficiente também. Must have para quem tem loja online.

Macrofashion1

Apr 08, 2024 on Shopify

Great support team. They explained everything to me with screenshots and offered a meeting for further explanation. Great App thank you

Espaço Azulejista

Mar 25, 2024 on Shopify

I was having some difficulties and the customer service was super attentive and patient with me! The support they gave me not only helped me run my campaign, but also made me understand how it works!

B Chic

Mar 21, 2024 on Shopify

Overall appearance of the app and templates was great, but it was changing the coding in my theme. So easy to use and brought so much appeal to my page but had to recreate my entire website

SMUG.

Jan 25, 2024 on Shopify

We've been using this app for years and the pop-ups we use deliver great results. Amazing customer service too. Would highly recommend it

WORK IN

Jan 12, 2024 on Shopify

They are really good and patient helping us with some fix issues! Chris explained every step that we need to do to correct the mistakes for the campaign we were launching

Sofia Naturale

Jan 02, 2024 on Shopify

Optimonk offers so much to help us achieve and surpass our goals that we are impressed with it. We really are impacted with Csaba teachings and knowledge and of their staff. And we appreciate your business model; if we the client do great and grow, then the move to a paying tear becomes an obious decision and Optimonk sells and grow too...wow, there are some geniuses thinking over there! Thank you, guys!!