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Customer reviews: OneLoyalty: Loyalty & Rewards

Develop by OneCommerce.io

Reviews (129)

Overall rating
4.8

What Merchants Think

Merchants appreciate "OneLoyalty: Loyalty & Rewards" for its comprehensive features and seamless customer support. Many find it user-friendly and adaptable, praising its ability to boost customer engagement with ease. While the app has undergone some pricing changes, it remains a favored choice for its utility in creating effective loyalty programs.

Key Strengths

  • Responsive and helpful customer support, especially praised are team members like Emily, Rosie, and Jaxber.
  • Easy setup and user-friendly interface.
  • Wide range of features, making it versatile for various business needs.
  • Ability to integrate rewards across different platforms (mobile app, POS, online store).
  • Free plan available with extensive features.

Common Concerns

  • Unexpected charges despite initial offerings being free, causing dissatisfaction among users.
  • Lack of communication regarding the changes in pricing structure and feature availability.
  • Concerns over the potential impact on customer experience due to third-party dependencies.
  • Restricted customizations, particularly with certain features relegated to more expensive plans.
  • Technical issues such as loading problems with rewards widgets.

Final Thoughts

"OneLoyalty: Loyalty & Rewards" is generally well-received for its breadth of features and customer support. However, recent dissatisfaction with its pricing changes indicates a need for product transparency and predictability. Despite these challenges, the app proves to be a valuable tool for engaging customers and enhancing loyalty for startups and established businesses alike.

Bakerie.P

Nov 24, 2024  on Shopify

Great app, great service with alot of cool features for retention rates if you're new startups

Garage-est2016

Nov 21, 2024  on Shopify

I had a great experience with Rean from One Mobile! He gave an excellent demo on using the loyalty app, explaining everything clearly and answering all my questions with patience and dedication. His professionalism truly stood out. Highly recommend!

BLUE SEA CLOTHING

Nov 17, 2024  on Shopify

This app works perfectly for my website, and the customer service is amazing.

Crystals & Coffee

Nov 13, 2024  on Shopify

Emily was very helpful and walked me through the steps to set this up. I'm excited for my customers to use this online and in store!

CRAVO ROSE

Nov 11, 2024  on Shopify

Hoje fui atendendia pela Ellie e sua simpatia e cordialidade realmente me surpreendeu , tirou todas minhas duvidas e me deu sugestoes de melhorias simplismente amei o app e atendimento. Parabens Estou no plano gratuito por enquanto e ja vi clientes aproveitanto os pontos. fiquei muito feliz.

Tanjusha

Nov 11, 2024  on Shopify

I am happy with this app. professional group!

Pet Friendly's PH

Nov 06, 2024  on Shopify

While some of the recent price changes and feature restrictions were inconvenient for our planning, communication regarding this issue and support in some solutions were great and much appreciated.

Gromania Ecommerce Pvt Ltd.

Nov 06, 2024  on Shopify

It's been several months that we've been using the OneLoyalty program and I must say, their customer support was great before they introduced new pricing plans and now it's gotten even better. I would highly recommend this app to anyone for their loyalty program.

HRK power tools

Oct 30, 2024  on Shopify

Their service was fast and very helpful. I recommend everyone to deal with them.

Nowa Cosmetics

Oct 28, 2024  on Shopify

Je suis en train d'installer l'application, pour le moment tres bon retour du service client. Merci Jaxber ; )

Asmita Super Markets Pvt. Ltd. (GST# 27AABCA4745J1ZM)

Oct 28, 2024  on Shopify

OneLoyalty is a Loyalty & Rewards app that's perfect for startups and stores of all sizes looking to keep customers coming back. It’s super easy to use, with a customizable dashboard that lets you set up rewards for things like purchases, referrals, and even birthdays. This flexibility helps you create a loyalty program that feels just right for your brand. One of the best parts? The support team is awesome! They’re quick to help with setup or any questions, making the whole process smoother. Plus, it’s budget-friendly, so small businesses can get started without breaking the bank. If you’re a growing business, OneLoyalty is a solid choice to build loyalty and boost repeat sales.

MiYa’s Boutiques

Oct 27, 2024  on Shopify

Hi, I had great support from Rosie and after having reviewed the app during the setup, it seems really promising.

Minimanó

Oct 23, 2024  on Shopify

I just started to set up OneLoyalty when Dante reached out and offered his help to set up business specific settings. Excellent costumer service, I am looking forward to work together!

LADYBUGLASHES

Oct 22, 2024  on Shopify

rosie has been so very helpful guiding me through the process of my app applications and advising me every set of the way. The process has been swift and painless and the communication has been spot on! thank you Rosie!

Jyelah Mind & Body

Oct 17, 2024  on Shopify

Rosie from the OneLoyal team has been excellent support in helping me get my Oneloyalty app set up.

Carbone's Marketplace

Oct 15, 2024  on Shopify

Ellie was a great help to me when I signed into the app, she was there to give me guidance and explain a little about the app and how it used. I valued the advice that was given and look forward to learning more about this app so I can make the best use of it in my store.

osee.tech

Oct 15, 2024  on Shopify

Quixara

Oct 14, 2024  on Shopify

Very good onboarding experience, the process was smooth and well-organized. The team was very responsive and available to answer all my questions, which made me feel comfortable right from the start. I highly recommend it!

JOYA JEWELS

Oct 13, 2024  on Shopify

Works really easy!

らむ亭.com

Oct 09, 2024  on Shopify

Rosie did super kind support to my concerns. Super easy to use. Supporting Japanese is very helpful. Thanks.

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