OnChat

Develop by Shopify

Free plan available

Artificial Intelligence-based Virtual Assistant

Automated responses

24/7 availability

Improved efficiency

Human-like conversations

Easy chatbot creation

About OnChat

Launched Dec 12, 2023

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

OnChat is an AI chatbot creation platform that allows you to easily build your own virtual assistant

OnChat is an AI chatbot creation platform that allows you to easily build your own virtual assistant, which you can train with the content of your online store or any other textual material. OnChat distinguishes itself from the competitors by its unique capability to provide answers regarding order statuses, and more. While many competitors primarily focus on product recommendations, OnChat prioritizes delivering real-time information about orders, enhancing user experience and customer support.

Order tracking - Your chatbot can address inquiries about orders in real-time.
Discounts - If trained your assistant can inform about ongoing promotions
Lead generation - By providing the right information at the right time.
24/7 Availability - Always available, providing support to users at any
Use your own messenger app - Engagement on platforms like WhatsApp or Messenger

Pros

Easily build your own virtual assistant using AI technology
Ability to train the chatbot with content from your website or other textual material
Increases efficiency of customer service by providing quick and automated responses
Reduces the need for manual intervention, saving time and resources
Available 24/7, ensuring constant customer service support
Improved customer service through faster response times
Human-like conversations enhance user experience

Cons

Potential initial setup complexity for non-technical users
Limited to the quality and comprehensiveness of the training material provided
Might require continuous updates with new content to maintain relevance and accuracy
Possibility of miscommunication or errors in understanding complex queries