Exchanges & Returns by Outvio is a comprehensive Shopify app that streamlines the management of product exchanges and returns for e-commerce businesses. With a user-friendly, fully branded self-service portal, customers can easily process their returns or exchange requests, enhancing their overall shopping experience. The app not only focuses on returns but also automates the entire post-purchase workflow, including order fulfillment, shipping, tracking, and customer communication. Outvio supports exchanges for both the same or different products and offers customizable return reasons and flows. It incentivizes store credit refunds and simplifies logistics with built-in pickup and return label generation. Additionally, the app provides smart fulfillment and shipping options with over 90 courier integrations and automates customer communication through email, SMS, and WhatsApp, ensuring seamless interactions and prompt support for delivery incidents.

Onport Multivendor Marketplace is a robust platform designed to empower retail and dropshipping businesses by streamlining backend marketplace operations. It provides future-proof automation and connectivity, allowing retailers, brands, and marketplace operators to efficiently create, set up, launch, and scale their online marketplaces. Onport addresses common challenges in marketplace management, such as handling complexity, overcoming software integration limitations, and enhancing technical agility. Key features include inventory syncing for catalog and stock management, order routing to ensure accurate vendor coordination, and sophisticated shipping workflows for cost-effective rate calculations. The platform also offers automated payments management for handling vendor commissions and reporting, along with seamless returns management to ensure smooth customer service experiences. Overall, Onport simplifies online marketplace operations, making it a valuable tool for businesses looking to thrive in the evolving digital commerce landscape.