Pulse NPS, Surveys & Feedback

Develop by Shopify

$19-$99

/ Month

Free plan available 30 Days Free Trial

"Enhance customer experience with multichannel surveys and real-time feedback response."

Advanced reporting

Survey builder

Multichannel surveys

Nlp analysis

Proactive feedback

About Pulse NPS, Surveys & Feedback

Launched Mar 23, 2025

Built by Shopify

Address

Menlo Park, CA, US

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Description

Track NPS and customer feedback, analyze with AI, and take action in real-time to prevent churn.

Omniconvert Pulse is an enterprise-level customer experience suite for merchants of all sizes, both online and offline. It enables building surveys and deploying them across websites, email, SMS, ads, mobile apps, and in-store. Feedback reports are segmented by channel, location, brand, and more. Alerts can trigger real-time responses to customer objections. NLP helps identify key issues, ensuring proactive management of customer feedback across all touchpoints.

Multichannel Surveys: Deploy surveys across web, email, SMS, apps, and in-store.
Advanced Reporting: Segment feedback by channel, RFM, location, and more.
Survey Builder: Easily create and customize surveys for various platforms.
NLP Analysis: Use NLP to detect and monitor key customer issues.
Proactive Feedback Management: Respond to feedback in real-time on touchpoints.

Pros

Multichannel Surveys: Offers the ability to deploy surveys across multiple platforms like web, email, SMS, mobile apps, ads, and in-store, enhancing the reach for customer feedback collection.
Advanced Reporting: Provides detailed segmentation of feedback by channel, RFM, location, and more, allowing for in-depth analysis of customer data.
Survey Builder: Features a user-friendly interface for creating and customizing surveys, which can be tailored to specific platforms or needs.
NLP Analysis: Utilizes Natural Language Processing to identify and monitor key customer issues, providing valuable insights into customer sentiments.
Proactive Feedback Management: Real-time alerts allow for immediate responses to customer objections, enabling proactive handling of complaints.

Cons

Complexity for Small Businesses: As an enterprise-level suite, it might be complex and over-featured for small businesses with limited resources.
Data Overload: Extensive reporting and analysis features might lead to information overload unless effectively managed.
Learning Curve: The robust capabilities might require a learning curve for new users to fully utilize the platform’s potential.
Limited Offline Integration Details: While it supports offline use, there may be limited documentation or support for integrating it with in-store systems.

Top Helpful Reviews

Sexy Time

Mar 25, 2025 on Shopify

We wanted an app that can do surveys both on the thank you page and after the order is received and after testing a lot of apps we settled with this one. The team was super nice and extended our trial for another 2 months, and also helped answer our questions. So far we're very happy and 100% reccommend!