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Customer reviews: Synctrack: Returns & Exchanges

Develop by Synctrack

Reviews (117)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive impression of "Synctrack: Returns & Exchanges," praising its ease of use, extensive features, and notably, the exceptional customer service provided by the support team. The app is seen as a valuable tool for managing returns and exchanges efficiently, and many merchants report a significant improvement in their return processes since integrating the app.

Key Strengths

  • Easy to use interface that integrates seamlessly with Shopify.
  • Extensive customization options for return processes and workflows.
  • Outstanding customer support renowned for being responsive and helpful.
  • Capability to connect multiple stores and manage returns from one platform.
  • Innovative development team that responds to feature requests.
  • Streamlined return and exchange processes that save time and improve customer experience.

Common Concerns

  • Some merchants experienced issues with integration with UK couriers.
  • A few users encountered technical difficulties, though these were addressed by support.
  • Initial overwhelm reported by new users, particularly concerning customization settings.

Final Thoughts

Overall, "Synctrack: Returns & Exchanges" is highly esteemed by merchants for its comprehensive features and remarkable customer support. Despite minor concerns with specific integrations, the app is considered a leading choice in the returns management space, offering both reliability and efficiency. The dedication of the support and development teams to cater to user needs further enhances its reputation as an excellent tool for e-commerce businesses.

Fondo Moda

Oct 28, 2024  on Shopify

Hana guided me through the entire process of setting up this app. Thank you for your support! Very customer-friendly.

Welligogs

Oct 17, 2024  on Shopify

App works really well with Shopify, its really easy to install and navigate. The only flaw, and the reason we moved away from the App for our returns, is that we could not as a UK company link it to any couriers, even though we were told that we could. If this changes, we will be back using the App in no time, as the features are great.

The Musk

Oct 13, 2024  on Shopify

do not install this app. its not working properly at all. Executives dont have enough knowledge to solve store owners problem, technical things given in this app is not working at all.

Spoiled Me Rotten

Sep 28, 2024  on Shopify

I had trouble changing subdomains for my business, but the support I received from Niel was outstanding! Highly recommend their expertise and help!"

Adénora

Sep 11, 2024  on Shopify

The app is easy to use and very smooth, with many customization options. The customer service is perfect! I had several interactions with Vicky, who was both very responsive and friendly. She was able to quickly assist me when I had questions. I highly recommend!

Friendy Deals

Sep 08, 2024  on Shopify

Good Service by Synctrack: Returns & Exchanges. Vicky Helped me alout by App Enhance and Activation Procedure. Thanks to Vicky and Synctrack

Window Shopping

Sep 01, 2024  on Shopify

Been using this app for almost a year now, I would recommend for you to use it for your business. I love their live chat, Very fast.

ECHOINE

Aug 06, 2024  on Shopify

I couldn't be happier with my experience. From the moment I started, I found it incredibly easy to use. The user interface is intuitive and visually appealing, making navigation a breeze. What really stands out is how seamlessly it integrates with my store. Every feature works perfectly, helping to streamline my operations and enhance the overall customer experience. The app offers a range of functionalities that have proven invaluable, saving me time and effort on a daily basis.

Marie & Seema

Jul 24, 2024  on Shopify

The App is working pretty fine for our basic requirement. The Support is also awesome and available 24x7. Can recommend them.

U-TIMES Hair

Jul 23, 2024  on Shopify

Very good software, the customer service staff is very good to take the initiative to help me solve problems, the design of the software is very good for my business commission is very helpful

Distribution Plus

Jul 21, 2024  on Shopify

Easy to use, with all the tools you need for a smooth process between you and customer! great looking interface and the customer service is suburb! They are always there and willing to help to ensure you get back to your business! Thank you! Synctrack :)

Anxious Ghost Apparel

Jul 09, 2024  on Shopify

Amazing app, makes everything so easy. Support was super helpful in getting me set up & made everything simple and straightforward. I would definitely reccomend this app

Cozy Soul

May 09, 2024  on Shopify

Using the returns/exchange provider app has been a game-changer for me. The process is seamless and hassle-free, saving me valuable time and stress. Their customer service is top-notch, always ensuring my needs are met promptly and professionally. I highly recommend this app to anyone looking for a reliable solution for managing returns and exchanges effortlessly.

allmyT

Apr 27, 2024  on Shopify

Synctrack Returns and Exchanges app is super simple and useful. It does the needful without any complication.

My good feeling

Apr 25, 2024  on Shopify

New to the app and just setting up, but Tracy has been incredibly helpful. That's what I call support!

Dear Nora

Apr 24, 2024  on Shopify

This returns and exchanges portal is exactly what I needed. It's straightforward to set up and use, and whenever I've had questions, Tracy from the support team has been super helpful. I suggested a couple of improvements, and they were receptive and said they're already working on them. It's nice to see a company that listens to its users. Highly recommended for anyone needing an easy returns solution.

Goodoo

Apr 22, 2024  on Shopify

I was using other apps, but recently I discovered this one, and it is the best thing I added to my store. It has more features compared to other apps, it is free (at least currently), it offers amazing automations, it is simple to navigate and Tracy from the customer support helped me with literally everything during setup. Highly highly recommended!

Seasons Trove

Apr 20, 2024  on Shopify

Such an amazing team. Thanks for all the assistance given. Tyler was exceptionally patient and ensured all the issues I was facing got resolved. A great app to use too, having tried a number of others to no avail, I find Synctrack Returns & Exchanges easy to use.

The Hat Company

Apr 16, 2024  on Shopify

Easy to set up and customise for our needs. The summary page wasn't quite right for us - so I contacted Synctrack via the live chat - they responded instantly and talked through what I need, made some changes and now it's perfect for us! Highly recommend!

XLNC Ecommerce

Apr 11, 2024  on Shopify

Synctrack Returns is an exceptional Shopify app that has revolutionized the way I manage returns for my store. The free plan they offer is incredibly generous, allowing me to fully utilize the app's features without any financial burden. What truly sets Synctrack Returns apart is its exceptional customer support team. They are always quick to respond and go above and beyond to ensure that I have the best possible experience with their app. I highly recommend Synctrack Returns to any Shopify store owner looking to streamline their returns process!

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