The app is very easy to learn and it has great features. Laura Gomez led a zoom meeting providing great information on how to get more reviews and incentivize customers. Great app and customer service!

When I was having issues integrating the app to my site, the staff responded immediately and helped me get things up and running right away.

Beyond impressed with the functionality and easy of use with Okendo's product!! And the onboarding team is 10/10 amazing...would HIGHLY recommend this platform for reviews!

I was skeptical about Okendo when we first did an upgrade to all the bells and whistles. But now that we are using all the features, it made our website great and engaging especially to our most loyal customers. Great customer service as well. I had a recent optimization call with Laura Gomez and she helped me understand how to use the features even more. When you're paying a good amount of money for an app here on Shopify, it's good to have a good support system to go with it. Thanks Okendo.

Excellent customer service - Luigi quickly solved an issue I had with incorrect star reviews appearing from another app. Thanks!

It does what it says on the tin. The reviews would be more powerful if there was the ability to review other "Types" of things, not just products... E.g. Blog Articles, or Recipes things like this. This would make it perfect for our needs (I asked about this, and the only way to achieve it is really v hacky)

The tool is intuitive but if you have a question the customer service team is super response and no question felt too silly to ask.

I was puzzled by the distorted display of my reviews, so I reached out to support and received a reply in just 3-5 minutes. Luigi was incredibly helpful and quickly resolved my issue. I highly recommend this app.

I wrote this review a few days ago and then hit delete. I figured I'd give Okendo the benefit of the doubt... Nothing has changed. This review is a reality based on my ongoing experience with Okendo. Onboarding with Okendo has been less than stellar. A process that I was told would be prioritized by the sales team has taken significantly longer than expected. There have been long delays and bugginess found in the platform that we've had challenges overcoming... The biggest hurdle working with Okendo is their responsiveness. Tickets are not handled in a timely manner. Emails are not responded to in a timely manner. I've had two onboarding reps and have seen the same lack of response from both. Okendo is the highest priced app that does what they do. You would expect them to back it with a high level of service and care. I haven't seen it. At this point I would not recommend anyone else go through the pain that I've gone through. It has not been a good experience. Sadly, we're in too deep and it would be challenging to pull out at this juncture a week before Black Friday.

This app has been a game-changer for my store! The features are top-notch and have made collecting and showcasing reviews so much easier. It’s been incredibly helpful for building trust with my customers. The customer service is also excellent—Paulo went above and beyond to assist me and ensure everything was running smoothly. Highly recommend this app to anyone looking to enhance their store!

Josh was so helpful with getting our reviews integrated and making it appear on our site just like we wanted! He was awesome!

Paulo was very helpful in assisting us and quickly resolved our issue. He provided clear, step-by-step instructions that made the process easy to follow, and his patience and thorough approach made us feel confident in his support.

This app is simple and powerful. It caters to all your store's needs plus the customer support was prompt and helpful. Paulo quickly addressed the issue that i didn't understand in under 5 minutes.

The app is so easy to use and learn. A lot of cool features are available which make our work easy. The meeting we'd with Laura was so much productive, Laura is objective and help us a lot to update some options in our online stores. A great help to get more reviews. She was awesome and shared a lot of useful information, also made sure to answer all of our questions and doubts.

We've been using Okendo Reviews for over 2 years and have been using the Loyalty program for at least 6 months. Everything works well, has great integration with Shopify and support is very good. The support side is getting better. Seems that as new features are launched, the support team (sometimes) seems a little behind. But nothing has impeded the user experience for our customers. It's not cheap, but the return is well worth it.