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Customer reviews: CleverReach ‑ Email marketing

Reviews (13)

Overall rating
1.6

What Merchants Think

Overall, merchants express mixed thoughts about "CleverReach ‑ Email marketing". While some appreciate its ease of use and integration with Shopify, others have faced significant challenges with the system's limitations and customer support. There is recognition of its potential, but numerous users feel that it falls short in execution and reliability, particularly regarding support and billing issues.

Key Strengths

  • User-friendly interface, suitable for beginners
  • Helpful customer service and email-marketing tips (in certain cases)
  • Direct integration with Shopify
  • Capability of managing and delivering email marketing effectively

Common Concerns

  • Issues with synchronization between Shopify and CleverReach
  • Poor customer support and lack of responsiveness
  • Complicated cancellation process and billing issues
  • Limited design options and problems with form integration
  • Technical problems during peak server times

Final Thoughts

"CleverReach ‑ Email marketing" offers promising features, making it accessible for novice users. However, several limitations, especially concerning customer support, form integration, and billing issues, pose challenges for merchants. Although some users have had positive experiences, many others suggest exploring alternative platforms for a more reliable service.

Savage Roasters

Dec 17, 2020  on Shopify

I am using the free version. The test emails do not get received, so I send directly to the recipient with the same domain email as the website, but it still doesnt go through. I manage to send to my gmail as a recipient, not a test, but each time I do this, I need to make a copy of that email to send to my actual recipient list, leaving me with alot of the same emails in my list. There is no option to edit after an email has been sent, nor can I delete the test ones I sent to the gmail.

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