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Customer reviews: NovaTomato: Print On Demand

Develop by NovaTomato

Reviews (29)

Overall rating
4.5

What Merchants Think

NovaTomato: Print On Demand receives mixed reviews from merchants. Many appreciate the high quality of the products, ease of use of the app, and the responsiveness of customer service. However, some users face challenges with stock availability and color mismatches between designs and final products.

Key Strengths

  • Quality of merchandise, particularly polos
  • Eco-friendly products made from recycled materials
  • User-friendly design tool and app interface
  • Responsive customer service
  • Vibrant colors and quick delivery times

Common Concerns

  • Inconsistency between design mock-ups and final product colors
  • Limited availability of sizes and stock issues
  • Challenges with shipping options, particularly to certain locations like Hawaii
  • Unsatisfactory customer service experience reported by some users
  • Size discrepancies in final products compared to size chart

Final Thoughts

NovaTomato: Print On Demand is well-received for its product quality, eco-friendly approach, and user-friendly design tools. While it is a popular choice among many merchants, the app could improve by addressing stock limitations, shipping issues, and ensuring consistency in design-color with more accurate sizing charts. Overall, it's a viable option for merchants prioritizing quality and sustainability, with room for improvement in operations.

River Jade Smithy

Sep 22, 2023  on Shopify

Very disappointing from a designer's perspective. Most of the products do not have extensive size choices even if there are many so-called size options, and most are "Out of Stock" and have been for months. Not impressed. I am not addressing the quality of the "merch" as the app never had enough design mojo to bother ordering samples. Also, bringing anything to the attention of customer care led to repeated and repeated emails wanting to know "How are we doing?" Not so good, try offering products that are in stock or quit bothering to offer them. And get off your "tiny people" notions of fashion, please.

Mulligan-Mafia

Sep 06, 2023  on Shopify

Well, the design lab is great in theory, but the colors on the mock ups DO NOT match what actually comes on the products. And it's not even close. Then there's the sizing chart. Pay very close attention to that. I ordered the largest polo shirt they offer and it was at least two sizes smaller than what would fit me. I spent countless hours designing almost 100 products for my store and now can't use any of them. Don't bother with customer service, they will just give you the runaround and ask you a million ridiculous questions and then tell you you're just out of luck if you want a refund. I could have probably dealt with the color issues, but the tiny sizes the garments come in puts this company that I had high hopes for in the "nope" bucket.

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