NovaTomato: Print On Demand logo

Customer reviews: NovaTomato: Print On Demand

Develop by NovaTomato

Reviews (29)

Overall rating
4.5

What Merchants Think

NovaTomato: Print On Demand receives mixed reviews from merchants. Many appreciate the high quality of the products, ease of use of the app, and the responsiveness of customer service. However, some users face challenges with stock availability and color mismatches between designs and final products.

Key Strengths

  • Quality of merchandise, particularly polos
  • Eco-friendly products made from recycled materials
  • User-friendly design tool and app interface
  • Responsive customer service
  • Vibrant colors and quick delivery times

Common Concerns

  • Inconsistency between design mock-ups and final product colors
  • Limited availability of sizes and stock issues
  • Challenges with shipping options, particularly to certain locations like Hawaii
  • Unsatisfactory customer service experience reported by some users
  • Size discrepancies in final products compared to size chart

Final Thoughts

NovaTomato: Print On Demand is well-received for its product quality, eco-friendly approach, and user-friendly design tools. While it is a popular choice among many merchants, the app could improve by addressing stock limitations, shipping issues, and ensuring consistency in design-color with more accurate sizing charts. Overall, it's a viable option for merchants prioritizing quality and sustainability, with room for improvement in operations.

Cartel Golf CO

Feb 04, 2025  on Shopify

So far the process has been smooth to design products. Now we will see how the products look and feel once I receive some samples!

Swanky Sasquatch

May 10, 2024  on Shopify

Love the quality of the merchandise! Most comfortable polos I own! Just make sure your designs are spot on before you purchase.

Laid Back Links

May 06, 2024  on Shopify

Fantastic quality polos. Very pleased with the design tool and ability to upload my own designs. Only thing I can ask for is better mock up models but overall I highly recommend Novatomato

ArtAmyAscensionApparrel

Apr 25, 2024  on Shopify

High quality items and great production platform make Nova Tomato a first choice for me~ I am pleased with everything so far!

No Holes Parred Golf

Apr 16, 2024  on Shopify

I would recommend this app to anyone looking for reliable print on demand polos for their shopify store. The material and print quality are both fantastic. Customer service is very helpful and responds in a timely manner. The design software is easy to use. I've had no complaints with NovaTomato and will continue to use them for my store.

River Jade Smithy

Sep 22, 2023  on Shopify

Very disappointing from a designer's perspective. Most of the products do not have extensive size choices even if there are many so-called size options, and most are "Out of Stock" and have been for months. Not impressed. I am not addressing the quality of the "merch" as the app never had enough design mojo to bother ordering samples. Also, bringing anything to the attention of customer care led to repeated and repeated emails wanting to know "How are we doing?" Not so good, try offering products that are in stock or quit bothering to offer them. And get off your "tiny people" notions of fashion, please.

Mulligan-Mafia

Sep 06, 2023  on Shopify

Well, the design lab is great in theory, but the colors on the mock ups DO NOT match what actually comes on the products. And it's not even close. Then there's the sizing chart. Pay very close attention to that. I ordered the largest polo shirt they offer and it was at least two sizes smaller than what would fit me. I spent countless hours designing almost 100 products for my store and now can't use any of them. Don't bother with customer service, they will just give you the runaround and ask you a million ridiculous questions and then tell you you're just out of luck if you want a refund. I could have probably dealt with the color issues, but the tiny sizes the garments come in puts this company that I had high hopes for in the "nope" bucket.

Pretty Good Amateurs

Sep 04, 2023  on Shopify

Great high quality eco friendly products. I was really impressed but the quality and comfort of the fabric even though it is made from recycled plastic. The app is also super easy to use. Great interface and great comprehensive design lab.

Sliced Golf

Jun 26, 2023  on Shopify

Very easy to use website and great selection of products. Polos came out amazing! Colors were vibrant and delivery was quicker than I've had with other sites.

Silver Fox Luxury LLC

May 30, 2023  on Shopify

Wasted time designing a bunch of items I'm unable to order (no shipping to Hawaii though we're part of the US!). Incredibly disappointed!

Blazing Eagles Golf

Oct 14, 2022  on Shopify

After searching and searching for a POD that does AOP on Polos, I finally found NovaTomato! The eco-friendly products are an extra selling tool, and the quality of the shirts is the BEST I have tried from multiple vendors on here. If you want to sell PREMIUM clothing, this is the place (albeit, you do pay more for the product). The turn around times are quick, the printing is immaculate, and the customer service team is the BEST. They found a minor issue on 5 of my patterns, proactively fixed them and sent me the edited files, and made me aware of the issue same day. The clothing design tool is one of the best I've used, and it even has a great AI feature to randomly create patterns for you! Their product catalog is growing weekly it seems, and I can't wait to see more from them in the future! NOTE: The polos do run 1 size smaller than American average, I just place a alert in my website for potential customers, and it has been working well so far!

Scroll to Top