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Customer reviews: NimbusPost‑ eCommerce Shipping

Develop by Nimbuspost

Reviews (58)

Overall rating
3.5

What Merchants Think

Merchants generally express a highly negative sentiment regarding "Nimbuspost," citing numerous issues that have led to substantial business losses and dissatisfaction. Many users highlight problems with customer support, bogus charges for weight discrepancies, and recurrent delivery failures. While most reviews voice significant dissatisfaction and recommend competitors, a minority report improvements after engaging heavily with support.

Key Strengths

  • 24/7 customer support availability, as noted by a very small number of users.
  • Resolution of weight issues with active engagement, reported by a few merchants.

Common Concerns

  • High rate of RTO (Return to Origin) shipments.
  • Poor customer support and communication.
  • Frequent and unjustified weight discrepancy charges.
  • Severe delivery failures, including failed or delayed deliveries.
  • Unprofessional management and lack of issue accountability.

Final Thoughts

Overall, "Nimbuspost" is rated poorly by the majority of its users, with overwhelming feedback pointing towards operational and support-related challenges. While the app's few supporters note quick resolutions and decent service after persistent engagement, the recurring critical issues make it less appealing for small and new business owners. Transitioning to alternative shipping aggregators is strongly recommended by a significant portion of the merchant base, given the largely unsatisfactory experience reported.

Tiny Treasures

Jul 11, 2025  on Shopify

“We’ve been using NimbusPost for all our shipments and the experience has been outstanding! The app is user-friendly and efficient, and the overall logistics service is smooth and reliable. A special mention to our service manager, Ankit, who has been extremely supportive and responsive. His prompt assistance has made our shipping process even more seamless. Highly recommended!”

Ottcast

Jul 11, 2025  on Shopify

5/5 – Outstanding Service from NimbusPost & Our Account Manager Subhagi Lamba We've been using NimbusPost for our logistics needs and couldn't be happier with the service. What truly sets them apart is their exceptional support team, especially our account manager Subhagi Lamba. Subhagi has been absolutely wonderful in handling our account—always prompt, professional, and genuinely helpful. Whether it’s a shipment issue or a dashboard query, she’s always there to resolve things quickly and guide us through. It’s rare to find a logistics partner that combines a powerful tech platform with such personalized support. Thanks to NimbusPost and Subhagi, we feel confident and supported every step of the way. Highly recommended to any business looking for reliable shipping and amazing account management.

Whooping

Jul 11, 2025  on Shopify

Using NimbusPost since 2020 — and still going strong! Amazing service with constant upgrades. From WhatsApp alerts to super clean SKU-wise reports and zonal insights — it’s fast, easy, and reliable. One of the best courier aggregators out there.

ecolachi

Jul 09, 2025  on Shopify

As a startup with limited bandwidth, using NimbusPost allowed us to automate shipping from Day 1. Their pricing is transparent, and we love the flexibility to choose between standard, express, and economy options depending on order value. A great tool for lean teams.

Root and Remedy 1

Jul 09, 2025  on Shopify

We shifted from another aggregator to NimbusPost after prolonged issues. Rekha took charge of the transition, and I must applaud the structured implementation and account mapping. Their ability to provide custom API solutions and high-level escalation support is impressive. We see NimbusPost not just as a vendor, but as a long-term logistics partner.

SparkUp

Jun 27, 2025  on Shopify

We've been using the NimbusPost Shopify app to manage our shipping and it's been a smooth experience. When we faced a billing glitch, the support team went above and beyond to resolve it fast — even the CEO got involved! The app integrates well, is easy to use, and their customer support is top-notch. Great tool for any serious e-commerce seller in India.

Mega Mart

Jun 24, 2025  on Shopify

Super quick response from the sales team and also there suggestions have helped me to increase my customer experience Thank You Gurmehar and Gautam Ji for this support.... To all the ecommerce seller do try Nimbus Post

The Red One

Jun 10, 2025  on Shopify

I’ve been able to manage my logistics needs most cost-effectively with Nimbus post. Their features are quite useful for e-commerce sellers as they help us choose the most economical courier partner. Ever since I’ve partnered with nimbus post, I’ve been able to reduce my shipping expense. Keep it up guys!

Cash On Deals

Jun 10, 2025  on Shopify

I have been using Nimbus Post from the past 1 year my experience has been hassle free especially with the sales team where Gurmehar really acted as a guidance for us and helped us scale our business from 100 orders per day to 300 per day Great team NimbusPost.

Peachy House

Apr 24, 2025  on Shopify

Excellent Communication and Services. Been with Nimbus since 3 yr now. Everything is smooth. Even if any minor issues,they get resolved Quick without any complications like in any other aggregators. Have suggested Nimbus to every other Business Owners as well. Truly Hassel free trusted partner

𝔸𝕕𝕚𝕧𝕒𝕤𝕚 ℕ𝕖𝕖𝕝𝕒𝕞𝕓𝕒𝕣𝕚

Feb 21, 2025  on Shopify

Thanks Nimbus for their support in helping my business grow.

Adivasi Prakruthi Hair Oil

Feb 20, 2025  on Shopify

Nimbus has given me acount manager who has managed my business .Thanks to Bikrum and Nikil

Shop Clock

Feb 18, 2025  on Shopify

NimbusPost has been a game-changer for my e-commerce business! It offers the best market rates, ensuring cost-effective shipping without compromising quality. The platform has minimal discrepancies, and its efficient, user-friendly dashboard makes managing orders seamless. A special thanks to Gurmehar, whose exceptional support has been invaluable—always quick to resolve issues and provide guidance. NimbusPost is reliable, affordable, and backed by a team that truly cares, making it my go-to shipping solution!

JECKEYES

Feb 18, 2025  on Shopify

Fantastic service from this logistics platform! Abdul mobeen was incredibly efficient and helpful, ensuring timely and smooth delivery. Highly recommended!

The Mumm's Choice

Dec 22, 2023  on Shopify

worst app dont use thuis never ever you will regeret for sure

ClosetStorie

Nov 09, 2023  on Shopify

Such a pathetic service. First they show low shipping rates and then they will charge triple of that amount on the name of weight discrepancies. Do not ever use their service guys if you are a small business owner. They will make in too much loss that you cant even restart again. If you want real reviews go and read Google reviews.

Sterlyn

Aug 11, 2023  on Shopify

I have rated 5 stars because after doing descent orders we got better pricing quick support and weight issues are getting resolved swiftly via account manager, the experience is better now. one think i liked the most is their customer support on call is available 24*7, and quick ticket closure on system too.

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