WhatsApp Connect ‑ Nextel

Develop by Shopify

$9-$44.99

/ Month

7 Days Free Trial

Improve Sales, Support: Share Updates, Recommend Products

Automated reminders

Order updates

Feedback requests

Chatbot support

Bulk campaigns

Double confirmation

Collaborative inbox

Catalog commerce

About WhatsApp Connect ‑ Nextel

Launched May 30, 2024

Built by Shopify

Address

3 Edgar Avenue, Irvine, SCT, KA11 4FX, GB

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Automate abandoned cart, reorder, order updates notifications, marketing & customer support.

Nextel helps you improve Marketing, Sales and Support on WhatsApp with powerful automation. Send cart reminders, order updates, and feedback requests while running bulk campaigns for new releases and discounts. Reduce RTO with CoD double confirmation. Enhance customer support with a collaborative inbox and GPT AI that answers queries in natural local language. Use the Nextel: WhatsApp Automation + Commerce app to enable catalog commerce and recommend products with our AI agent.

Elevate customer support with our Chat Flows & AI agents to answer queries.
Send cart reminders, order updates, and feedback requests effortlessly.
Run bulk campaigns for new releases, discounts, and special promotions.
Leverage double confirmation on WhatsApp to minimize returns.
WhatsApp Chat Widget for website visitors to easily reach out on WhatsApp.

Pros

Automates cart reminders and order updates, reducing manual effort and potentially increasing sales
Facilitates double confirmation for COD orders, decreasing the risk of RTO (Return to Origin)
Launches bulk campaigns for new releases and discounts, providing a robust marketing tool
Includes a chatbot for elevated support and efficient query management
Provides a collaborative WhatsApp inbox for better team coordination
Enables catalog commerce through WhatsApp API, simplifying product sharing and sales through the platform
Segmented customer broadcasting and dynamic segments to target specific customer groups
Allows sharing of order updates and gathers customer feedback, with the option to post positive feedback to the store

Cons

The dependency on WhatsApp can be a limitation for businesses whose customer base isn't active on the platform
May require technical know-how to set up and maximize the automated features, potentially causing a steep learning curve for non-technical users
Automated messages might feel impersonal to some customers, affecting the customer experience
Bulk campaigns and message automation might lead to spam if not used judiciously, possibly annoying customers