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Customer reviews: Robust NetSuite Integrator

Reviews (80)

Overall rating
4.6

What Merchants Think

The "Robust NetSuite Integrator" app receives generally positive feedback from merchants who appreciate its ability to smoothly integrate Shopify with NetSuite. The app is recognized for its user-friendliness and reliable performance, with many customers praising the outstanding support team for their responsiveness and assistance during setup and troubleshooting. There are occasional mentions of the app being vital in handling various eCommerce processes effectively, enhancing productivity, and providing a seamless user experience.

Key Strengths

  • Excellent and responsive customer support, especially in complex and custom setups.
  • Effective and reliable integration between Shopify and NetSuite platforms.
  • User-friendly interface, making it easy to configure and operate.
  • Flexibility and customization options for addressing specific business needs.
  • Significant time-saving capabilities for syncing orders and data.
  • Proactive and helpful support staff, consistently praised for going above and beyond.

Common Concerns

  • Initial setup requiring some patience and possible customization efforts.
  • Occasional issues with out-of-the-box functionality for complex workflows.
  • Concerns over price, though justified by the value provided.

Final Thoughts

Overall, the "Robust NetSuite Integrator" is highly regarded as a reliable and effective solution for businesses seeking to integrate Shopify with NetSuite. The key differentiator remains the excellent customer service and support, which frequently exceeds user expectations. Despite occasional setup complexities and the need for customization in certain cases, the app’s capability to streamline eCommerce operations makes it a recommended choice for many users.

Fushi Wellbeing

Feb 17, 2025  on Shopify

We had an extremely disappointing experience with Robust NetSuite Integrator. From the very beginning, they failed to understand our business needs and struggled to provide solutions that aligned with our requirements. The most frustrating part was their lack of responsiveness, even when we flagged business-critical issues that required urgent attention. Despite multiple follow-ups, our concerns were ignored, leading to serious consequences—including an HMRC audit due to incorrect data caused by their system failures. Their poor support and lack of accountability made this one of the worst experiences we've had. I strongly do not recommend their services to any business that values accuracy, efficiency, and reliable support.

iReliev

Dec 09, 2024  on Shopify

Incompetent. If you needs require any variation to what's out of the box such as Cash Sales/Undeposited. Good luck. Extremely poor attention to detail. Worst experience ever. Sharma and Abhishek consistently over promised and under delivered.

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