Excellent product and their support has been amazing to work with. Nice additional revenue stream that is selected by a large portion of our customer orders!

Navidium is a game changer. Easy to set up, simple to manage, and it turns shipping protection into revenue instead of a cost. The dashboard is clean, and customer support is fast and very helpful. Highly recommend for growing brand.

Great app, suggested!

App works great, and the support team is quick to respond to very helpful!

Great product - no issues with using it. Seriously a game changer in how we do business.

This has been an amazing app to help us cover costs if there is a replacement or be able to move accountability to the customer if they de-select select the coverage! highly recommend

This app has been super helpful in recouping the costs associated with lost packages. Very easy to use and their support team has been helpful when needed.

This is a great app that makes sense and works well. The support team are responsive and helpful.

Excellent app. Good support. Been a part of our operation for over a year and I'd recommend it to anyone.

Good app with a good CS team. I had issue setting up their product and they quickly booked a call with me to assist me. I recommend their solutions

Very happy with the app overall and the support has been amazing. Would definitely recommend.

Very happy with the App and the service. Have had it installed for several years now. They get back to you right away and are diligent.

Has worked with almost no hitches so far. Easy install, and we love being able to act as the insurer. It is expensive to replace lost packages and this extra revenue has been great. Customers that purchase it get our top replacement service. No technical problems in the store; easy to name and code into the cart. I like that it is simple and straightforward - I do not actually want to buy insurance and deal with a claims process and this is quick and to the point. There was a problem recently when they built a new login page and did not give all of us a way to make a login, but they responded right away after I left a bad review so I have updated this to reflect that. ;) Hopefully they also made their contact page start working again.

We've used Navidium for several years now. It's performed flawlessly, and has been a key component of our Mythical Customer CareTM. If a customer selects package protection and has a lost/stolen package, they have peace of mind that we're immediately able to take great care of them. Thank you Navidium!

We’ve been using Navidium for years across multiple Shopify stores, and it’s been a reliable and efficient solution for our shipping needs. The app is easy to use, and the customer support is outstanding—responsive, helpful, and truly customer-focused. Highly recommended!

Great app. Happy to have it. Easy set up and it works without any issues, which surprisingly I can not say about so many other Shopify apps.

Great app. Makes it super easy to deal with damaged items and replacements.

Excellent

We've been using Navidium for over a year now, and it has truly streamlined our shipping protection process. The integration with our e-commerce platform was smooth and easy to set up, allowing us to provide added peace of mind to our customers without any extra hassle. What stands out the most is how customizable the platform is we can tailor the coverage options to fit our specific business needs. Our customers love having the option to protect their packages, and the claims process is straightforward. The support team at Navidium has been responsive and helpful whenever we've had questions. This tool has helped reduce shipping-related headaches and improve customer satisfaction. Highly recommend Navidium to any business looking for a reliable shipping protection solution!