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Customer reviews: Australia Post MyPost Business

Develop by SellerDash

Reviews (109)

Overall rating
4.8

What Merchants Think

Merchants using the "Australia Post MyPost Business" app generally have a positive overall experience. The app is praised for its efficiency, ease of use, and the substantial time savings it offers. Many users highlight the exceptional customer support, particularly the responsiveness and helpfulness of the support team, including individuals like Nathan and Molly. The app has become an essential tool for many businesses, seamlessly integrating shipping processes and improving overall productivity.

Key Strengths

  • Efficient and streamlined shipping process leading to significant time savings.
  • Exceptional customer support with quick responses and helpful guidance.
  • Easy-to-use interface that simplifies complex shipping tasks.
  • Effective integration with platforms like Shopify for label creation and order management.
  • Consistent updates and improvements to the app, enhancing functionality over time.

Common Concerns

  • App does not provide tracking for delivery status updates, requiring additional apps for some users.
  • Occasional technical issues, although these are often resolved quickly.
  • High cost compared to similar apps, leading some users to seek more affordable solutions.
  • Desire for additional features like postage label customization and more robust shipping rules.

Final Thoughts

Overall, the "Australia Post MyPost Business" app is highly regarded for its ability to simplify and optimize the shipping process for businesses. While there are some concerns regarding tracking capabilities and pricing, the app’s efficiency and top-notch customer service make it a worthy investment for many merchants. Continued improvements and feature expansions could further solidify its position as a leading choice in the market.

Mum's Favourite

Feb 04, 2025  on Shopify

Nathan and the team we're absolutely FANTASTIC and really easy to communicate with. They answered the chat in no time at all and provided me really helpful information to get the shipping side of things running smoothly. HIGHLY RECOMMEND!!

Mr Windows AU

Jan 30, 2025  on Shopify

Our first time using this app, bit nervous but getting use to it, simple all in one area, very helpful support, on time, didn't have to wait for 3 days for an answer. Thank you guys. Mr Windows

The Happiest Hound

Jan 28, 2025  on Shopify

User interface is excellent and the staff are 10/10, Nathan has saved me on numerous occassions with his app knowledge

Blue Moon Distillers

Jan 20, 2025  on Shopify

Nathan (lead dev) is AMAZING! SO helpful. Quick. Clear. Problems resolved in minutes. Can't recommend enough!!!

Améli Home

Dec 31, 2024  on Shopify

I want to start my review by saying that the customer service has been exceptional, which as a new business, starting out, has been invaluable. The speed and professionalism and detail in responses has been very much appreciated - especially tailored screen recordings to help me. I find the app extremely easy to use, it has really streamlined my processes and I have been able to do everything I need to (except provide labels to post simple letters but that's not a huge deal for me, just worth noting and I believe it may be coming in the future). Thanks team for all the help and support!

Blush Book Box

Dec 16, 2024  on Shopify

Ever since finding this app last year I have been extremely pleased. I was manually inputting all my orders online through AusPost which took me, quite literally, days to input hundreds sales. Now it takes me minutes with a simple click of the button. What a time saver. Thank you for such a simple, yet powerful, app.

The Belly Ring Shop

Dec 10, 2024  on Shopify

This app is a game changer for me, I love saving money and time with postage and that's exactly what this system has done for our processes. On the rare instances that I've needed help the team have responded with exceptionally fast and helpful customer service. Highly recommended.

Dante's Luxury - Online Gift Shop

Dec 07, 2024  on Shopify

I have been using this app for years and it has always worked well. Fast customer service when and if needed. The app very rarely has any tech issues. Over 5 years I have had probably 2 tech issues and they where fixed very quickly. No issues for years since. This app is always updated and a MASSIVE time saver. It also has an easy to use interface. Highly Recommended.

Tableware By Luxury

Nov 30, 2024  on Shopify

Amazing and easy to use. As soon as you download the app you think it's really difficult but it's not. It's pretty easy. You just need to go step-by-step and also the team is really amazing. They help you if you have any difficulty I'll be definitely recommending this app.

Rest and Digest

Nov 20, 2024  on Shopify

Unfortunately, I have found it is not often that when encountering an issue in business, one can have utmost confidence in a supplier to be able to provide immediate fixes. I have found this with Australia Post MyPost Business. Whenever I use the chat feature, there is always someone there to help me. Being able to resolve issues in a timely manner has been crucial in allowing me to spend time on other things. Am very grateful to Nathan and the team and highly recommend this app.

Weston Works

Nov 18, 2024  on Shopify

Wow, this app made a huge difference in productivity for me and the help desk is fast and helpful, as it should be.

Travy

Nov 12, 2024  on Shopify

Couldn't recommend highly enough, the support is amazing, quick and easy to understand. Great app Team Travy

Makerie

Oct 10, 2024  on Shopify

We are really impressed with this app, it has definitely streamlined our postage workflow. It just works. We have also had a great experience with the developers, who reached out to us to assist with some of our questions about the app. Very helpful and friendly.

Re/lax Remade

Sep 17, 2024  on Shopify

This is a solid app that works really well for our Australian business, where we sell nationally and internationally. Plus their customer service is professional, friendly and fast! I never thought I'd get so excited about a postage app, but there you are. Onya!

Makerie

Sep 12, 2024  on Shopify

We are really impressed with this app, it has definitely streamlined our postage workflow. It just works. However we are wasting a lot of postage labels because there is nowhere to select which position on the page to post the label, it just defaults to top left.

Lightly

Sep 03, 2024  on Shopify

Customer Service not particularly helpful. The App doesn't monitor the tracking of your consignments to check the delivery status so it isn't possible to update the order status in Shopify to Shipment Delivered. If you get this App, you'll still need other apps for delivery status tracking - WHICH EVERY CUSTOMER EXPECTS. I wouldn't recommend

LifeVac Australia

Aug 26, 2024  on Shopify

Love the app, and the level of support is brilliant! Very quick to respond, and Nathan explained in great detail with a clear, short video demonstration recorded specifically for us to explain how to fix our issue. And gave us a few extra tips along the way.

The Little Veggie Patch Co

Aug 20, 2024  on Shopify

Great product with prompt and personal customer service (which is rarely needed)! Keep up the great work

BentoBliss

Aug 20, 2024  on Shopify

Highly recommend this app. Nathan and the team have supported us through every stage and their customer service is fantastic. They are prompt with their response and your issue or concern will be resolved in no time. Thank you and keep up the good work!

Your Teacher's Pet Creature

Aug 16, 2024  on Shopify

Just constant issues with adding extra cover. Was told to alter the amounts on the list of products but then it still just gives me Mypost rates and not Eparcel rates. Really annoying having to contact them to fix this issue constantly!

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