En un principio, el servicio funciona correctamente; sin embargo, es importante tener en cuenta que realizan cargos incorrectos y, cuando se solicita la devolución, no ofrecen soluciones reales. En nuestro caso, se nos cobró un importe superior al plan contratado y, aunque indicaron que lo compensarían en meses posteriores, desde octubre siguen cobrando con normalidad sin haber aplicado ninguna compensación por el importe facturado por error. Además, no muestran un interés real en resolver el problema, limitándose a ofrecer respuestas genéricas del tipo “lo sentimos, no podemos ofrecer otra solución”, sin asumir responsabilidad ni proponer alternativas efectivas. La atención al cliente es lenta, las respuestas tardan mucho en llegar y el seguimiento es prácticamente inexistente. En general, la experiencia está siendo frustrante y poco profesional, especialmente en lo que respecta a la gestión de errores de facturación y al soporte al cliente.

Mike Dawson was incredibly helpful and personable throughout the entire process. He went above and beyond to accommodate our needs—even with the challenges of different time zones. His communication was clear, timely, and thoughtful. It's rare to find someone so professional and easy to work with. We highly recommend Motive just on the basis of customer service. We also love the search bar and the included features, specifically the customizations. Overall a lot cleaner and more shoppable than our previous search. 5/5 stars!

Couldn't ask for an easier app to work with. We had numerous complaints with our old search app and it was not easy to adjust to the quirks of our (sometimes older) customers. Switching to Motive was SO easy. Mike Dawson walked us through in less than 10 minutes and the information that we are getting from the app is actually helping us understand and anticipate the needs of our customers. Did I happen to mention that it is 1/3 the price of our old app? Thanks so much for a great product. Keep up the good work.

From start to finish Michael and the team at Motive were open and honest about their product and process. They did not waste my time and gave me an opportunity to try their product for an entire month with a free trial. They helped me launch the search app step by step, they had tech support on standby and when we had a roadblock based on my theme, they immediately stepped in and fixed the issue within minutes. I was paying 3 times as much with another search app for the same features. If you are on the fence, let me push you over the edge, Get this app. Real people, actual support and better price.

Easy to use, and very useful especially for shops like us with huge amounts of SKUs. Friendly and open-minded team and always helpful.

Excelente empresa! No hay suficientes estrellas para valorarla correctamente. Llevamos mucho tiempo trabajando con ellos, la atención excelente tanto a nivel técnico como atención al cliente. No te adaptas a la app, la app se adapta a ti! Nos hicieron un estudio, nos aconsejaron, hicimos pruebas y nos quedamos por varios motivos. Eficiencia, facilidad y como no, precio. Abandonamos Doofinder por Motive y nos ahorramos más del 90% de lo que gastábamos con Doofinder. Nuestra felicitación especial a Alba C. una excelente profesional que nos acompaña, nos aclara dudas y organiza excelentemente con todo el equipo de Motive. 5 estrellas también para ti