Reviews: Moose: Live Chat FAQ Whatsapp

Customer reviews: Moose: Live Chat FAQ Whatsapp

Reviews (307)

Overall rating

5

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What Merchants Think

Merchants are overwhelmingly positive about "Moose: Live Chat FAQ WhatsApp." Many have expressed satisfaction with the app's user-friendly interface, comprehensive features, and exceptional customer support. The app has been particularly praised for its ease of use and quick setup, making it a popular choice among Shopify store owners seeking effective customer service solutions. Overall, merchants appreciate the free accessibility and tailored customization capabilities offered by the app, which allow them to enhance their customer support operations significantly.

Key Strengths

Outstanding customer support with quick response times.
User-friendly interface and seamless integration with Shopify.
Comprehensive feature set including live chat, FAQ builder, ticket system, and order tracking.
Highly customizable to fit specific business needs.
Free access to a variety of features, which offers great value.
Proactive development team continuously improving the app.

Common Concerns

Desire for a fully functional mobile app instead of accessing through a browser on mobile devices.
Integration of WhatsApp within the same chat window, instead of redirecting to a separate website.
Some merchants desired more diverse templates and font customization options.

Final Thoughts

"Moose: Live Chat FAQ WhatsApp" is highly regarded by its users for its robust features and exemplary customer support. It provides substantial value through its free offering, making it an attractive option for store owners seeking efficient customer service tools. While there are some areas for improvement, such as mobile app functionality and integration enhancements, overall, the app has been a game-changer for many businesses. Highly recommended for those looking to enhance their customer communication and service capabilities.

atceriesmani

Feb 02, 2025 on Shopify

tren:be

Feb 02, 2025 on Shopify

This app is very intuitive and easy to use. Additionally, the help desk always responds kindly whenever I make an inquiry.

Ivory Sheep Collection Limited

Feb 01, 2025 on Shopify

Just installed the app while looking for a customer service chat solution, and so far, I’m pretty impressed. It offers a lot of features and customization options, and the fact that it’s currently free is a huge bonus. Anne was incredibly helpful and even answered my questions promptly on a Sunday. I’d definitely recommend this app

Limone

Jan 31, 2025 on Shopify

5/5 Nice

Genki Vital Holding GmbH

Jan 27, 2025 on Shopify

REMO-HOME, mobilier et décoration d'intérieur haut de gamme

Jan 26, 2025 on Shopify

Je suis agréablement surpris de la facilité d'utilisation et du niveau de personnalisation pour une app gratuite. Anne m'a très bien renseigné en ce qui concerne l'intégration d'une page FAQ externe dans le cadre du live chat. Mon seul regret, ne pas avoir connu l'app auparavant !

Rhythm of Life

Jan 24, 2025 on Shopify

Kings Fine Art & Decor

Jan 23, 2025 on Shopify

Great app for easy chat support. They were quick to help me customize the chat button with a custom icon.

DodoMarket: Gifts & Flower Delivery Mauritius

Jan 22, 2025 on Shopify

Very much impressed by the quite elaborated solution built by Moose around a simple chat box. Great solution for SMB in my opinion. Support very reactive at any time of the day - special thanks to Thomas and Mia!

ERGONOMIC REPAIR

Jan 22, 2025 on Shopify

Mina was amazing. Extremely patient with me and willing to take over if need be . Great experience.

OnlyScrews

Jan 22, 2025 on Shopify

Thomas helped a lot!

Cotton Canvas

Jan 21, 2025 on Shopify

The customer support is exceptional! prompt response from Customer Support to resolve my issue, recommended.

VALURE LV

Jan 19, 2025 on Shopify

Very helpful customer support. Easy to use. Would recommend!

DaTRek Recovery Company

Jan 16, 2025 on Shopify

impressive support from Annie

Grounding Mat

Jan 13, 2025 on Shopify

Great App and Excellent Support! MoeeseDesk provides excellent service, and the support team is very responsive and helpful. It's simple to use and makes managing customer queries much easier. Highly recommend!

Catch Up

Jan 12, 2025 on Shopify

very handy and useful app the customer service is also always on point

ROBOTBUY

Jan 11, 2025 on Shopify

A big thanks to customer service Mia for helping me finding my email account. App itself are great also, very easy to use, better than original inbox.helps me to help my costumer finding us and absolutely a great up-sale method.

Maisonrubaiyat.com

Jan 10, 2025 on Shopify

Easy to use, Great feature for any professional website. visually attractive.

Gaia Gifts Co

Jan 10, 2025 on Shopify

Great help by Anne, highly recommend this app if whatsapp is essential for your business

BARTMANN

Jan 09, 2025 on Shopify

super Support. bis jetzt gut zu nutzen