Reviews: Moose: Live Chat FAQ Whatsapp

Customer reviews: Moose: Live Chat FAQ Whatsapp

Reviews (293)

Overall rating

5

274
4

2
3
2
1

What Merchants Think

Merchants are overwhelmingly positive about "Moose: Live Chat FAQ WhatsApp." Many have expressed satisfaction with the app's user-friendly interface, comprehensive features, and exceptional customer support. The app has been particularly praised for its ease of use and quick setup, making it a popular choice among Shopify store owners seeking effective customer service solutions. Overall, merchants appreciate the free accessibility and tailored customization capabilities offered by the app, which allow them to enhance their customer support operations significantly.

Key Strengths

Outstanding customer support with quick response times.
User-friendly interface and seamless integration with Shopify.
Comprehensive feature set including live chat, FAQ builder, ticket system, and order tracking.
Highly customizable to fit specific business needs.
Free access to a variety of features, which offers great value.
Proactive development team continuously improving the app.

Common Concerns

Desire for a fully functional mobile app instead of accessing through a browser on mobile devices.
Integration of WhatsApp within the same chat window, instead of redirecting to a separate website.
Some merchants desired more diverse templates and font customization options.

Final Thoughts

"Moose: Live Chat FAQ WhatsApp" is highly regarded by its users for its robust features and exemplary customer support. It provides substantial value through its free offering, making it an attractive option for store owners seeking efficient customer service tools. While there are some areas for improvement, such as mobile app functionality and integration enhancements, overall, the app has been a game-changer for many businesses. Highly recommended for those looking to enhance their customer communication and service capabilities.

PARDOhats

Nov 06, 2024 on Shopify

Super app, easy to use, customizable, and great support!!

24K Spirit

Nov 05, 2024 on Shopify

So far so good

Deyue Wood

Nov 05, 2024 on Shopify

Highly recommend, easy to use, friendly interface, nice support team.

TekToys Odyssey

Nov 05, 2024 on Shopify

so far so good.

Braces

Nov 04, 2024 on Shopify

It is good application, I like it and integerated it in my platform on Day1

Houdini Team

Nov 03, 2024 on Shopify

Doamna Mina foarte profesionista mi-a rezolvat problema instant!

VENUSO

Nov 03, 2024 on Shopify

Support vor allem Mina top, sehr schnell und einfach sehr individuell wie sie auf meine fragen eingegangen ist, top app, sehr schöne kann es sehr empfehlen.

Glagil

Nov 03, 2024 on Shopify

Thank you for the great application and the perfect customer service

Mac Friends Official

Nov 02, 2024 on Shopify

Very professional and supportive

Tech House

Oct 31, 2024 on Shopify

MuchSim

Oct 30, 2024 on Shopify

Nice and fast chat!

CoverUp

Oct 30, 2024 on Shopify

My experience with Moose is great. I was having trouble with the chat widget showing and contacted customer support. The Team Member who helped me resolve this problem was Anne. She is kind, and helpful, and kept me updated along the way. I highly recommend Moose for your chat services and for customers who truly value customer service.

Meteor Fashion

Oct 30, 2024 on Shopify

MooseDesk literally makes customer support effortless. It's great for having live chat, email and social media all in one place - the best part? - IT'S FREEE! It wasn't hard to create the FAQ section either and the view of customers answering their own questions really reduced my workload very much. Further I can answer my messages through the mobile app and their customer service is exceptional. They've looked into all my queries and responded back with a solution really quick! Try it out if you want to level up your customer service!

Oneforallshop

Oct 29, 2024 on Shopify

great customer service really friendly and all...Anne rocks !!!!!! Mina rocks too !!!

Gadget Sphere

Oct 29, 2024 on Shopify

the experience was great and the agent was so nice

Capri Maffia

Oct 28, 2024 on Shopify

Quick reply and help

Mesmo

Oct 24, 2024 on Shopify

Fast reply and very helpful!

Oneforallshop

Oct 24, 2024 on Shopify

great customer service really friendly and all...Anne rocks !!!!!!

Tatri Kimoda

Oct 24, 2024 on Shopify

The helpdesk function is definitely a great addition especially for growing businesses.

The Energy Group NZ Limited

Oct 22, 2024 on Shopify

Love this app! Anne and the dev team have been absolutely awesome. They are always quick to respond and help resolve any issues. The app itself is easy to use and packed with a ton of useful features. Highly recommend it!