Reviews: Moose: Live Chat FAQ Whatsapp

Customer reviews: Moose: Live Chat FAQ Whatsapp

Reviews (318)

Overall rating

5

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What Merchants Think

Merchants are overwhelmingly positive about "Moose: Live Chat FAQ WhatsApp." Many have expressed satisfaction with the app's user-friendly interface, comprehensive features, and exceptional customer support. The app has been particularly praised for its ease of use and quick setup, making it a popular choice among Shopify store owners seeking effective customer service solutions. Overall, merchants appreciate the free accessibility and tailored customization capabilities offered by the app, which allow them to enhance their customer support operations significantly.

Key Strengths

Outstanding customer support with quick response times.
User-friendly interface and seamless integration with Shopify.
Comprehensive feature set including live chat, FAQ builder, ticket system, and order tracking.
Highly customizable to fit specific business needs.
Free access to a variety of features, which offers great value.
Proactive development team continuously improving the app.

Common Concerns

Desire for a fully functional mobile app instead of accessing through a browser on mobile devices.
Integration of WhatsApp within the same chat window, instead of redirecting to a separate website.
Some merchants desired more diverse templates and font customization options.

Final Thoughts

"Moose: Live Chat FAQ WhatsApp" is highly regarded by its users for its robust features and exemplary customer support. It provides substantial value through its free offering, making it an attractive option for store owners seeking efficient customer service tools. While there are some areas for improvement, such as mobile app functionality and integration enhancements, overall, the app has been a game-changer for many businesses. Highly recommended for those looking to enhance their customer communication and service capabilities.

COLORS QUEE

Apr 03, 2025 on Shopify

Nice and support is greate. and they have video guide... great..

QLOV

Apr 03, 2025 on Shopify

Easy to use & UI is great!

Samuzak

Apr 02, 2025 on Shopify

Great app and even better customer support! Easy to set up, packed with useful features, visually appealing, and seamlessly integrated with Shopify. A special thanks to Donna for her patience and for handling all my questions and requests!

LINK

Apr 02, 2025 on Shopify

This app integrates well with Shopify and other apps. Great solution for managing customer inquiries and issues.

BodylabAndWellness.com

Apr 02, 2025 on Shopify

Thomas was very helpful

Larosier Prints

Apr 01, 2025 on Shopify

Great app and fantastic customer support!!!

VELÓZ OFFICIAL

Apr 01, 2025 on Shopify

GDS Hair

Apr 01, 2025 on Shopify

It is a perfect app in terms of functionality, design, customer support, and follow-up actions.

éloène

Mar 31, 2025 on Shopify

Enfin une appli géniale et... gratuite ! le chat est ultra réactif et fiable ! un pur bonheur ! merci Riley pour votre patience !

My Smile Cart

Mar 30, 2025 on Shopify

BEST SUPPORT

Home Fit Connect

Mar 28, 2025 on Shopify

Thank you this chat widget is really helpful

Cadwax Software (UK)

Mar 27, 2025 on Shopify

fast to respond, and always helpful.

Kiya Baby

Mar 26, 2025 on Shopify

good support and features

Peep'L

Mar 25, 2025 on Shopify

This team is efficient and i am loving the app! Very easy to use. I was having an issue with my page showing up as an error, and they replied right away. The issue is resolved, thank you

SNAP Brain Health Supplements

Mar 25, 2025 on Shopify

This is truly a terrific app with a complete customer care center built in - features that everyone appreciates to find on a site. Thanks for the terrific help in their live chat, setup was a breeze too. Works perfectly. Thank you

ACME Quiz Products

Mar 24, 2025 on Shopify

Service was amazing and fast. A++ customer support.

Crazyshelf.com

Mar 21, 2025 on Shopify

Thankyou Donna for you help

Smeedijzeren Beslag

Mar 20, 2025 on Shopify

Ich bin absolut zufrieden mit dem Support von Moose Des! Vom ersten Kontakt an wurde ich freundlich und professionell betreut. Das Team reagiert schnell, denkt lösungsorientiert und nimmt sich wirklich Zeit, um alle Fragen verständlich zu beantworten. Besonders schätze ich die persönliche Betreuung und das Engagement, Kunden zufriedenzustellen. Hier fühlt man sich nicht wie eine Nummer, sondern als geschätzter Kunde. Ein Support wie dieser macht wirklich den Unterschied! ⭐⭐⭐⭐⭐

SimplyMetallic

Mar 20, 2025 on Shopify

I was looking for an app on my website that I could turn off the live chat. this let me do exactly that but yet still add important information for my customers.

Anemone Jewelry

Mar 20, 2025 on Shopify

thank you donna! perfect service