Reviews: Moose: Live Chat FAQ Whatsapp

Customer reviews: Moose: Live Chat FAQ Whatsapp

Reviews (293)

Overall rating

5

274
4

2
3
2
1

What Merchants Think

Merchants are overwhelmingly positive about "Moose: Live Chat FAQ WhatsApp." Many have expressed satisfaction with the app's user-friendly interface, comprehensive features, and exceptional customer support. The app has been particularly praised for its ease of use and quick setup, making it a popular choice among Shopify store owners seeking effective customer service solutions. Overall, merchants appreciate the free accessibility and tailored customization capabilities offered by the app, which allow them to enhance their customer support operations significantly.

Key Strengths

Outstanding customer support with quick response times.
User-friendly interface and seamless integration with Shopify.
Comprehensive feature set including live chat, FAQ builder, ticket system, and order tracking.
Highly customizable to fit specific business needs.
Free access to a variety of features, which offers great value.
Proactive development team continuously improving the app.

Common Concerns

Desire for a fully functional mobile app instead of accessing through a browser on mobile devices.
Integration of WhatsApp within the same chat window, instead of redirecting to a separate website.
Some merchants desired more diverse templates and font customization options.

Final Thoughts

"Moose: Live Chat FAQ WhatsApp" is highly regarded by its users for its robust features and exemplary customer support. It provides substantial value through its free offering, making it an attractive option for store owners seeking efficient customer service tools. While there are some areas for improvement, such as mobile app functionality and integration enhancements, overall, the app has been a game-changer for many businesses. Highly recommended for those looking to enhance their customer communication and service capabilities.

OPTIGYM | Tienda de Nutrición y Suplementación Deportiva

Dec 31, 2024 on Shopify

se esforzo mucho por ayudarme

Aurons

Dec 26, 2024 on Shopify

Stylbea

Dec 24, 2024 on Shopify

Really the best chat box and also does the work better than my expecations . Anne , did really helped a lot ; really one of the best customer service and are very fast in replying.

ModernArts

Dec 23, 2024 on Shopify

Super perfert Service, Very good ... Perfect again

Remisia.de

Dec 23, 2024 on Shopify

I think everyone looking for a customer service solution should giveMoose a try. Anne from Moose was very helpful in answering myquestions and helping me customize the look of the app to fit my store.I really appreciate her efforts and patience.

Tough As Iron

Dec 22, 2024 on Shopify

It was quick and easy. I had little trouble setting it up and when I did, I contacted them and they got back to me so quickly.

STRONGIT SHOP

Dec 21, 2024 on Shopify

This is hands-down the best app for managing customer support! I really like that everything is FREE! Plus the support from Anne is superb. She is always on time ready to answer all my questions promptly. If you are looking for the best FREE Shopify app for managing your customer support channel, look no further - Moose is the way to go!

Nordzon

Dec 21, 2024 on Shopify

i'm already enjoying it, it was so easy to install and set up everything

Hobby Bee Canada

Dec 18, 2024 on Shopify

Caravan and Camping Aus

Dec 17, 2024 on Shopify

very fast support from Maki! :)

Smoke Organic Store | SAs Premier Online Vape Shop

Dec 17, 2024 on Shopify

Lovely UI. Great support from Sam so far. I was looking for a better chat and FAQ widget than Shopify Inbox and this is looking great.

ModernArts

Dec 15, 2024 on Shopify

Super perfert Service, Very good ...

Wisdom Store

Dec 11, 2024 on Shopify

By far the best support I've received! They assisted me with every step of the setup process and made sure all of my ideas were realized. Their responsiveness and professionalism were outstanding. I highly recommend their service, as they truly went above and beyond to meet all my expectations.

Paw For Life

Dec 10, 2024 on Shopify

Anne, you are the BEST! Amazing Service! Thanks

innovaprint

Dec 08, 2024 on Shopify

quit easy to use, nice support, only what I would like to change is Whatsapp connection... will be nice if whatsapp can work with chat window not in separate website.

Aroma Voyage™

Dec 07, 2024 on Shopify

Very good app, satisfy needs for customer services.

Books For Thought Library

Dec 07, 2024 on Shopify

Very easy App to use. Quick response from support! Very helpful and patient! Solved my issue in less than 5 minutes!

Software and Gaming

Dec 06, 2024 on Shopify

It really is a perfect app to use in your store. Stay easy in touch with your customers. Customize it so ifits pefect in your store. Ver good ticket system and chat function. The service is really top and the really take there time to help you if you got question. Now it is already so good and there is more to come.

Iconic Mart

Dec 06, 2024 on Shopify

good customer support and instant replies

Mazden

Dec 03, 2024 on Shopify

I'm giving Moose: Live Chat WhatsApp, FAQ a five-star rating because it's a solid app that integrates well with Shopify. A standout aspect for me has been the FREE customization and customer support, especially from Anne. She has been incredibly helpful, responding promptly to my queries and ensuring that any issues were resolved efficiently. Her dedication and professionalism significantly enhanced my experience. I would recommend this app to other Shopify store owners who need reliable chat and FAQ solutions.