Reviews: Moose: Live Chat FAQ Whatsapp

Customer reviews: Moose: AI Chatbot & Live Chat

Reviews (464)

Overall rating

5

516
4

9
3

1
2
1

1

What Merchants Think

Merchants are overwhelmingly positive about "Moose: Live Chat FAQ WhatsApp." Many have expressed satisfaction with the app's user-friendly interface, comprehensive features, and exceptional customer support. The app has been particularly praised for its ease of use and quick setup, making it a popular choice among Shopify store owners seeking effective customer service solutions. Overall, merchants appreciate the free accessibility and tailored customization capabilities offered by the app, which allow them to enhance their customer support operations significantly.

Key Strengths

Outstanding customer support with quick response times.
User-friendly interface and seamless integration with Shopify.
Comprehensive feature set including live chat, FAQ builder, ticket system, and order tracking.
Highly customizable to fit specific business needs.
Free access to a variety of features, which offers great value.
Proactive development team continuously improving the app.

Common Concerns

Desire for a fully functional mobile app instead of accessing through a browser on mobile devices.
Integration of WhatsApp within the same chat window, instead of redirecting to a separate website.
Some merchants desired more diverse templates and font customization options.

Final Thoughts

"Moose: Live Chat FAQ WhatsApp" is highly regarded by its users for its robust features and exemplary customer support. It provides substantial value through its free offering, making it an attractive option for store owners seeking efficient customer service tools. While there are some areas for improvement, such as mobile app functionality and integration enhancements, overall, the app has been a game-changer for many businesses. Highly recommended for those looking to enhance their customer communication and service capabilities.

Khalayi Design Gift Shop

Oct 30, 2025 on Shopify

Support is amazing and extremely helpful! I highly recommend this developer! They are available, polite and professional.

Rentoza

Oct 29, 2025 on Shopify

Mina provides phenomenal service.

TROVE & TONE

Oct 29, 2025 on Shopify

AMAZING APP AND CUSTOMER SERVICE!!! BEST EVER

Outdoor Life Malaysia

Oct 29, 2025 on Shopify

Such a helpful experience from their support and service team and so reliable!

Digital Madness - Digma.hu

Oct 28, 2025 on Shopify

Fast and friendly customer support. Versatile Chatbot solution!

FASO

Oct 27, 2025 on Shopify

Best for Helpdesk, I got assistance through Mabel, so friendly and provided instant solutions for my issues

DAMASZENA

Oct 27, 2025 on Shopify

Super anpassbar. Ohne Emojis verwendbar!

Candle Bar

Oct 26, 2025 on Shopify

Super fast response from the team when I needed help. Amazing app with so many great features. Highly recommend!

SignGards

Oct 25, 2025 on Shopify

Great Chat App with Excellent Support! I had a wonderful experience with this chat app. The support team was very helpful and guided me through the entire setup process quickly and professionally. The app provides great options for connecting WhatsApp, Instagram, and Facebook, along with a smart chatbot feature and real-time order status updates. It’s an excellent solution for improving customer communication and support. Highly recommended!

Nile Polymers

Oct 24, 2025 on Shopify

I needed some code changes to the Moose FAQ page to better align it with the rest of my Shopify site. Mabel and her team got right on it and made the necessary fixes. Thank you!

Nabè

Oct 23, 2025 on Shopify

I’m really happy with this live chat! It works perfectly and is super easy to use. The support team is amazing — Mabel was incredibly helpful and kind, she solved my issue in no time. Great experience overall!

NordicVend AB

Oct 22, 2025 on Shopify

Awesome support from Mabel, 10/10!

Crafting Source

Oct 21, 2025 on Shopify

So far it has been amazing. Thomas has been very responsive to help with any support questions

Aura Estelle

Oct 16, 2025 on Shopify

so far so good! Good customer service!

anydaydirect

Oct 16, 2025 on Shopify

Installed , needed some help. Mabel was was quick and effective, so far so good, I would recommend

Vani Kabir Studio

Oct 16, 2025 on Shopify

Having a great experience till now.

Murasaki Kaze

Oct 16, 2025 on Shopify

Good app. Satisfied our needs, and the support team is great! If there are any issues, or customization requirements, the support team can handle it, no issues.

Print Peak

Oct 15, 2025 on Shopify

Great chat, I love it

Wild Sage Events

Oct 15, 2025 on Shopify

I LOVE THIS APP!!! The FAQ builder is easy to use and looks 100X better than what I was using before. I was able to import my FAQ's with minor adjustments so switching over was fairly quick and easy. So far I am liking the chatbot- looks nice, easy to set up. and I look forward to digging in more to see how it can best work for my use. I should mention customer service is 10/10 which is a HUGE deal for me.

FIKA CARRY

Oct 14, 2025 on Shopify

It's an excellent product, and MAbel's service has been outstanding.