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Customer reviews: Moose: Live Chat FAQ Whatsapp

Reviews (338)

Overall rating
5

What Merchants Think

Merchants are overwhelmingly positive about "Moose: Live Chat FAQ WhatsApp." Many have expressed satisfaction with the app's user-friendly interface, comprehensive features, and exceptional customer support. The app has been particularly praised for its ease of use and quick setup, making it a popular choice among Shopify store owners seeking effective customer service solutions. Overall, merchants appreciate the free accessibility and tailored customization capabilities offered by the app, which allow them to enhance their customer support operations significantly.

Key Strengths

  • Outstanding customer support with quick response times.
  • User-friendly interface and seamless integration with Shopify.
  • Comprehensive feature set including live chat, FAQ builder, ticket system, and order tracking.
  • Highly customizable to fit specific business needs.
  • Free access to a variety of features, which offers great value.
  • Proactive development team continuously improving the app.

Common Concerns

  • Desire for a fully functional mobile app instead of accessing through a browser on mobile devices.
  • Integration of WhatsApp within the same chat window, instead of redirecting to a separate website.
  • Some merchants desired more diverse templates and font customization options.

Final Thoughts

"Moose: Live Chat FAQ WhatsApp" is highly regarded by its users for its robust features and exemplary customer support. It provides substantial value through its free offering, making it an attractive option for store owners seeking efficient customer service tools. While there are some areas for improvement, such as mobile app functionality and integration enhancements, overall, the app has been a game-changer for many businesses. Highly recommended for those looking to enhance their customer communication and service capabilities.

RIYOVA Jewelry

Jun 06, 2025  on Shopify

RN BAGS

Jun 05, 2025  on Shopify

Great app and amazing support, I needed to customise my icon button and they did it for me in no time. Very recommended

Kenneth Toys LTD

Jun 05, 2025  on Shopify

Live chat is a feature I can't live without, I don't know how many sales this app has saved me in the little time I've used it. I'm looking forward to using it for years to come, even when the eventual price change comes it will be worth its weight in gold.

Sticker Shuttle

Jun 04, 2025  on Shopify

great app!

Natural Health World UK

Jun 03, 2025  on Shopify

seems very promising and has much more functionality than our current live chat - Donna's support has been so good

Peekaboo Land

May 29, 2025  on Shopify

Very professional app with great potential and many benefits for the online site. The customer service is responsive, attentive, and truly efficient. I highly recommend this app for its reliability and quality!

60 Tools

May 28, 2025  on Shopify

good

Studio Manjusha

May 28, 2025  on Shopify

Donna's support yesterday and today was great!

AetherGem

May 28, 2025  on Shopify

This app is super easy to use. Customer support is top-notch. Donna was really friendly and solved all my problems in great detail. Highly recommend everyone to use it!

Scents Creation

May 27, 2025  on Shopify

Great app all in one

PetFrame+

May 27, 2025  on Shopify

When I had some trouble during the initial setup, I reached out via chat, and the support team responded super quickly! The customer support is fantastic, which made me eager to keep using the app even more. I'm amazed that such a convenient tool is available for free right now. I'm super grateful—thank you so much! ✨

Pleione Creative

May 27, 2025  on Shopify

Amazing customer support! Fast responses and very helpful! I had quite a few changes I wanted to make to a FAQ template and the team was very accommodating and made all the changes happen for me! So happy I found this app, I'm excited to try out the chat widget as well.

Musumart.com

May 27, 2025  on Shopify

Very easy to use and very practical!

Black Jebena

May 22, 2025  on Shopify

So far so good, let's keep messing around

NALIA Berlin

May 21, 2025  on Shopify

good working app, using it since months. Fast and very good support also

KINZ BOX

May 18, 2025  on Shopify

Perfect live chat, I hope this app stays for free, special thanks to DONNA in the support team

Hulpmiddeldiscounter.nl

May 16, 2025  on Shopify

Super snelle en prettige service. deze mensen doen er alles aan om jou de beste beleving van hun app te bieden

Youlya

May 16, 2025  on Shopify

Great help desk. It's very good for customer service and has a lot of options. I took a long time to find the app that could meet my needs, and finally, I got it. I hope they choose the applicable price when the paid version starts. Finally, the support time is very helpful. Honestly, itsa smart choice for customer services

Terapia da Mulher

May 14, 2025  on Shopify

Great app, and support!

Walk Sportswear

May 08, 2025  on Shopify

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