Taranker.Com Logo
Moose: Live Chat FAQ Whatsapp logo

Customer reviews: Moose: Live Chat FAQ Whatsapp

Reviews (318)

Overall rating
5

What Merchants Think

Merchants are overwhelmingly positive about "Moose: Live Chat FAQ WhatsApp." Many have expressed satisfaction with the app's user-friendly interface, comprehensive features, and exceptional customer support. The app has been particularly praised for its ease of use and quick setup, making it a popular choice among Shopify store owners seeking effective customer service solutions. Overall, merchants appreciate the free accessibility and tailored customization capabilities offered by the app, which allow them to enhance their customer support operations significantly.

Key Strengths

  • Outstanding customer support with quick response times.
  • User-friendly interface and seamless integration with Shopify.
  • Comprehensive feature set including live chat, FAQ builder, ticket system, and order tracking.
  • Highly customizable to fit specific business needs.
  • Free access to a variety of features, which offers great value.
  • Proactive development team continuously improving the app.

Common Concerns

  • Desire for a fully functional mobile app instead of accessing through a browser on mobile devices.
  • Integration of WhatsApp within the same chat window, instead of redirecting to a separate website.
  • Some merchants desired more diverse templates and font customization options.

Final Thoughts

"Moose: Live Chat FAQ WhatsApp" is highly regarded by its users for its robust features and exemplary customer support. It provides substantial value through its free offering, making it an attractive option for store owners seeking efficient customer service tools. While there are some areas for improvement, such as mobile app functionality and integration enhancements, overall, the app has been a game-changer for many businesses. Highly recommended for those looking to enhance their customer communication and service capabilities.

Studio Manjusha

May 28, 2025  on Shopify

Donna's support yesterday and today was great!

AetherGem

May 28, 2025  on Shopify

This app is super easy to use. Customer support is top-notch. Donna was really friendly and solved all my problems in great detail. Highly recommend everyone to use it!

Scents Creation

May 27, 2025  on Shopify

Great app all in one

PetFrame+

May 27, 2025  on Shopify

When I had some trouble during the initial setup, I reached out via chat, and the support team responded super quickly! The customer support is fantastic, which made me eager to keep using the app even more. I'm amazed that such a convenient tool is available for free right now. I'm super grateful—thank you so much! ✨

Pleione Creative

May 27, 2025  on Shopify

Amazing customer support! Fast responses and very helpful! I had quite a few changes I wanted to make to a FAQ template and the team was very accommodating and made all the changes happen for me! So happy I found this app, I'm excited to try out the chat widget as well.

Musumart.com

May 27, 2025  on Shopify

Very easy to use and very practical!

Black Jebena

May 22, 2025  on Shopify

So far so good, let's keep messing around

NALIA Berlin

May 21, 2025  on Shopify

good working app, using it since months. Fast and very good support also

KINZ BOX

May 18, 2025  on Shopify

Perfect live chat, I hope this app stays for free, special thanks to DONNA in the support team

Hulpmiddeldiscounter.nl

May 16, 2025  on Shopify

Super snelle en prettige service. deze mensen doen er alles aan om jou de beste beleving van hun app te bieden

Youlya

May 16, 2025  on Shopify

Great help desk. It's very good for customer service and has a lot of options. I took a long time to find the app that could meet my needs, and finally, I got it. I hope they choose the applicable price when the paid version starts. Finally, the support time is very helpful. Honestly, itsa smart choice for customer services

Terapia da Mulher

May 14, 2025  on Shopify

Great app, and support!

Walk Sportswear

May 08, 2025  on Shopify

Generation Clothing

May 07, 2025  on Shopify

Amazing app, easy to use, great and free platform. Service team is so helpful especially when it comes to fixing issues I had within the app. Thank you!!! Amazing job Donna and Jay for supporting me through my issues

KARLIEKARLO

May 05, 2025  on Shopify

Recommended! Everything works perfectly and the customer service is amazing.

kiosk3d

May 01, 2025  on Shopify

We have been using the Live Chat and Whatsapp redirection facilities for a while and are very happy for having chosen this app for our new store. At the beggining we have faced some minor issues and bugs (as in all new apps and installations) but their support team is so great that they quickly answered and solved them even during bank holidays. We also asked for some custimization and they have also answered our requests quickly. We strongly recommend this app. Cenk

magneticnotes.es

Apr 30, 2025  on Shopify

Una pasada la atención y la paciencia para explicar cada duda y detalle del Plugin. Super completo y super interesante !!!!

Offshore Dimensions ParkerStore

Apr 30, 2025  on Shopify

Wonderful Customer Support. I'm delighted! Mia was super polite and really helpful. It would have been a struggle navigating the platform if not for her assistance. She's patient enough to understand my challenges and does a great job in helping me overcome each as they come.

The Lunary Shop

Apr 30, 2025  on Shopify

I love it it’s a great app for your business especially with the what’s up features

Natural Health World UK

Apr 28, 2025  on Shopify

seems very promising and has much more functionality than our current live chat

Scroll to Top