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Customer reviews: Moose: AI Chatbot & Live Chat

Develop by Shopify

Reviews (411)

Overall rating
5

What Merchants Think

Merchants are overwhelmingly positive about "Moose: Live Chat FAQ WhatsApp." Many have expressed satisfaction with the app's user-friendly interface, comprehensive features, and exceptional customer support. The app has been particularly praised for its ease of use and quick setup, making it a popular choice among Shopify store owners seeking effective customer service solutions. Overall, merchants appreciate the free accessibility and tailored customization capabilities offered by the app, which allow them to enhance their customer support operations significantly.

Key Strengths

  • Outstanding customer support with quick response times.
  • User-friendly interface and seamless integration with Shopify.
  • Comprehensive feature set including live chat, FAQ builder, ticket system, and order tracking.
  • Highly customizable to fit specific business needs.
  • Free access to a variety of features, which offers great value.
  • Proactive development team continuously improving the app.

Common Concerns

  • Desire for a fully functional mobile app instead of accessing through a browser on mobile devices.
  • Integration of WhatsApp within the same chat window, instead of redirecting to a separate website.
  • Some merchants desired more diverse templates and font customization options.

Final Thoughts

"Moose: Live Chat FAQ WhatsApp" is highly regarded by its users for its robust features and exemplary customer support. It provides substantial value through its free offering, making it an attractive option for store owners seeking efficient customer service tools. While there are some areas for improvement, such as mobile app functionality and integration enhancements, overall, the app has been a game-changer for many businesses. Highly recommended for those looking to enhance their customer communication and service capabilities.

Canvasso

Oct 09, 2025  on Shopify

Very quick response from Mabel and a very nice chat bot to use. Easy and free

Ice Kream Shop

Oct 08, 2025  on Shopify

Wonderful Live Chat plugin that has excellent excellent customer service. I was having difficulty updating the name on our Agents and Thomas was able to connect into my shopify and resolve my issue in a few minutes. Would recommend them to any of my shopify friends!

Gentle Doves Flower Shop

Oct 07, 2025  on Shopify

I'm still new to Moose and currently exploring its features, but overall my experience has been really good so far. The app is easy to get started with, and I can see its potential to improve customer support on my website. I especially appreciate the quick and helpful assistance from their support team — Mabel guided me through the setup and even helped configure things for me, which made the process much smoother. Great support and promising app!

Contact Sports

Oct 03, 2025  on Shopify

We needed quite a few custom adjustments for the app on our site and the team here (shout out to Mabel) was able to help us out very fast and effective. So far a great app and the benefits feel extremely promising.

Koreabe

Oct 01, 2025  on Shopify

Mabel is great, taking care of details and giving fast responses. The app works well for most parts

EZ-Tech

Sep 29, 2025  on Shopify

Excellent support from Moose Helpdesk. I received clear guidance within minutes, efficient and professional help recieved from MINA.

Prime Transfers

Sep 29, 2025  on Shopify

Captain Black's Gear Emporium

Sep 29, 2025  on Shopify

Fantastic chat widget. Fairly customizable and the support is great. Def recommend. I was able to do with this what I could not do with Shopify Inbox.

NyxeAura Royale

Sep 29, 2025  on Shopify

Mina was incredibly helpful and responsive! She answered my questions clearly and made the support process smooth and stress-free. Excellent customer service!

Xavier Foley

Sep 29, 2025  on Shopify

The customer support is very friendly and helpful. I highly recommend trying this app if you like FREE and want first class customer service.

Mister Jack

Sep 26, 2025  on Shopify

En general una buena experiencia , tiene varias opciones y para ser gratuita el soporte es muy muy bueno .

Embearce

Sep 25, 2025  on Shopify

Very good App, and it sove my problems. MAbel was very kind and helped me a lot.

RideStock

Sep 24, 2025  on Shopify

The customer service is very patient in answering questions and handles questions very quickly. I am very happy to use this software.

Zenit Arts & Crafts

Sep 20, 2025  on Shopify

Donna is amazing! She helped me a lot and I'm really grateful. Great app and awesome customer care. Thanks!

VeryfitVip.Store

Sep 19, 2025  on Shopify

Mabel soo nice

FERNSTZ

Sep 13, 2025  on Shopify

Setup was easy - Support from Mabel was good

Triplejfurniture

Sep 11, 2025  on Shopify

customer service, Mabel gave a great help for setting up.

Scar Hawk Nation

Sep 10, 2025  on Shopify

I REALLY NEED TO SAY THIS APP IS AMAZING AND REALLY FIXED MY ISSUES WITH AUTOMATED ANSWERS SO PERFECTLY AND DEFINED. A MUST RECOMMENDED APP TO USE ON SHOPIFY. THOMAS SEEMS TO BE VERY HELPFUL IN HELPING OUT VERY EFFECTIVELY. GOOD WORK MOOSEDESK.

wheelbrakes

Sep 10, 2025  on Shopify

Donna helps me a lot, good customer service

Trejaket

Sep 09, 2025  on Shopify

The app is great, I’m using it under Donna’s guidance.

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