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Customer reviews: Moose: AI Chatbot & Live Chat

Develop by Shopify

Reviews (464)

Overall rating
5

What Merchants Think

Merchants are overwhelmingly positive about "Moose: Live Chat FAQ WhatsApp." Many have expressed satisfaction with the app's user-friendly interface, comprehensive features, and exceptional customer support. The app has been particularly praised for its ease of use and quick setup, making it a popular choice among Shopify store owners seeking effective customer service solutions. Overall, merchants appreciate the free accessibility and tailored customization capabilities offered by the app, which allow them to enhance their customer support operations significantly.

Key Strengths

  • Outstanding customer support with quick response times.
  • User-friendly interface and seamless integration with Shopify.
  • Comprehensive feature set including live chat, FAQ builder, ticket system, and order tracking.
  • Highly customizable to fit specific business needs.
  • Free access to a variety of features, which offers great value.
  • Proactive development team continuously improving the app.

Common Concerns

  • Desire for a fully functional mobile app instead of accessing through a browser on mobile devices.
  • Integration of WhatsApp within the same chat window, instead of redirecting to a separate website.
  • Some merchants desired more diverse templates and font customization options.

Final Thoughts

"Moose: Live Chat FAQ WhatsApp" is highly regarded by its users for its robust features and exemplary customer support. It provides substantial value through its free offering, making it an attractive option for store owners seeking efficient customer service tools. While there are some areas for improvement, such as mobile app functionality and integration enhancements, overall, the app has been a game-changer for many businesses. Highly recommended for those looking to enhance their customer communication and service capabilities.

Metta Jewelry

Dec 07, 2025  on Shopify

This app is very nice and free. Easy to use and support team "MINA" respond and fix the issue so quick.

Maternella

Dec 07, 2025  on Shopify

good

Previews

Dec 07, 2025  on Shopify

Kelly was great and really helped me with understanding the background information I needed to feel comfortable using this app.

Poplunch

Dec 04, 2025  on Shopify

Great app and excellent support. The team is very responsive and helpful. It works smoothly and delivers exactly what we needed. Highly recommended.

XPOLAR

Dec 04, 2025  on Shopify

channel.com.ph

Dec 03, 2025  on Shopify

This app is amazing—you get tons of powerful features to explore and really make the most out of it. Whenever you have questions, the support team is quick and helpful. Based on my experience, I received excellent customer service from Mabel at MooseDesk.

سوى تك

Dec 02, 2025  on Shopify

شكرا للقائمين علي هذا التطبيق الرائع والدعم الراقي السريع شكراً لكي kelly ساعدني بصبر جميل شكرا لكي

360 Sports

Nov 27, 2025  on Shopify

Fantastic app! Super easy to use, clean design, and works perfectly. A must-have live chat for any Shopify store!

Tee Sparky

Nov 27, 2025  on Shopify

A worthy app to use Live Chat and AI Chatbot. Mabel support is awesome.

Veenyx

Nov 26, 2025  on Shopify

Extremely fast support, Mabel was quick in helping add my chat quota. 10/10 customer service would recommend!

GSMnet

Nov 24, 2025  on Shopify

3DSRenew

Nov 21, 2025  on Shopify

Very fast support (Kelly) which helped with any Question i had.

ELEGANT PARFUMS

Nov 19, 2025  on Shopify

EXCELLENT APP. I GOT ASSISTANCE FROM MABEL, WHO HELPED ME SET IT UP FOR MY STORE.

FÁMMY FÆY

Nov 18, 2025  on Shopify

Love the app! Donna was really helpful and they were putting so much effort in giving the solution to me. Great app and customer service.

Alkemy Superfoods

Nov 18, 2025  on Shopify

Bling and Speed

Nov 17, 2025  on Shopify

Donna was great, helped me solve my problem quickly. Had the Dev team log in and fix my problem.

C3DPRINTS

Nov 16, 2025  on Shopify

So far so good, all the features you want up front to start your support on your site. Hoping to use this as much as I can for my site, as I am one person, but this should help. The support team was great when I needed a few questions answered.

Saifurs Books

Nov 14, 2025  on Shopify

Mabel is a generous support person, understand the requirement and deliver within minutes. I liked it.

June And Juniper Australia

Nov 14, 2025  on Shopify

Amazing app with wonderful supoort from Mabel. Really appreciate it.

TUPLUS Offical Store

Nov 14, 2025  on Shopify

Nice!MAbel resolved my problem very patiently, quickly, and professionally.

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