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Customer reviews: Moose: Live Chat FAQ Whatsapp

Reviews (292)

Overall rating
5

What Merchants Think

Merchants are overwhelmingly positive about "Moose: Live Chat FAQ WhatsApp." Many have expressed satisfaction with the app's user-friendly interface, comprehensive features, and exceptional customer support. The app has been particularly praised for its ease of use and quick setup, making it a popular choice among Shopify store owners seeking effective customer service solutions. Overall, merchants appreciate the free accessibility and tailored customization capabilities offered by the app, which allow them to enhance their customer support operations significantly.

Key Strengths

  • Outstanding customer support with quick response times.
  • User-friendly interface and seamless integration with Shopify.
  • Comprehensive feature set including live chat, FAQ builder, ticket system, and order tracking.
  • Highly customizable to fit specific business needs.
  • Free access to a variety of features, which offers great value.
  • Proactive development team continuously improving the app.

Common Concerns

  • Desire for a fully functional mobile app instead of accessing through a browser on mobile devices.
  • Integration of WhatsApp within the same chat window, instead of redirecting to a separate website.
  • Some merchants desired more diverse templates and font customization options.

Final Thoughts

"Moose: Live Chat FAQ WhatsApp" is highly regarded by its users for its robust features and exemplary customer support. It provides substantial value through its free offering, making it an attractive option for store owners seeking efficient customer service tools. While there are some areas for improvement, such as mobile app functionality and integration enhancements, overall, the app has been a game-changer for many businesses. Highly recommended for those looking to enhance their customer communication and service capabilities.

Vantrue

Mar 04, 2025  on Shopify

Great

Pride N Joy Co

Feb 21, 2025  on Shopify

Love this app! Its amazing app and a lot of functionalities. The support MIA from MooseDesk is very helpful to setup my need and quick to resolve my issue.

VEL DE REIS EQUESTRIAN

Feb 19, 2025  on Shopify

Great App and support team !

DC Packaging

Feb 19, 2025  on Shopify

Mina answered my query in seconds, then stuck around to answer all the rest! Great support thank you

Northwest Music

Feb 17, 2025  on Shopify

I was skeptical about using an app with so few reviews at the time, but the experience with the app and the developer team has been really great. This is, in fact, the 4th chat app that I've used on my Shopify store and the only one that has met all my needs - and my needs are really basic. Developer team is very responsive to questions and follow-up as promised. The only recommendation I have is for them to develop a fully functional mobile app. Pinning the chat admin webpage as an icon on my iphone is working ok, but I think they could add more features to an app. Definitely recommended!

OllieBoo

Feb 17, 2025  on Shopify

Amazing app and functionalities. It has a lot of features in one. You only need this app for everything. Plus the support team is very responsive and cooperative

Gardens & Seeds

Feb 13, 2025  on Shopify

So far so good! Moose's Live Chat Widget was really easy to setup and allowed my store to have a clean aesthetic to it. The live chat, ticket system, and order tracking functionality is top notch. The customer support has also been splendid as I needed help with some manual coding. I'll definitely be continuing to use Moose for a long time.

iscooterglobalde

Feb 13, 2025  on Shopify

Good customer team

Kess Hair and Beauty

Feb 12, 2025  on Shopify

Great Support. Easy to access. Suggest this app to everyone.

Fab Threads India

Feb 08, 2025  on Shopify

My Store

Feb 07, 2025  on Shopify

Very good and easy to set up. it has enough feature, and has mobile phone to check. very helpful

Carrington Beauty

Feb 06, 2025  on Shopify

Iv'e been using the app for a day or so. It has cool features and their support team is great. Thomas helped me with an issue i was having, He was such a big help and very informative.

Mila & Co.

Feb 05, 2025  on Shopify

Looks really promising so far! The interface is user-friendly, and the customer support from Thomas has been awesome, quick to respond and super helpful. Can’t wait to dive in and explore all the features!

atceriesmani

Feb 02, 2025  on Shopify

tren:be

Feb 02, 2025  on Shopify

This app is very intuitive and easy to use. Additionally, the help desk always responds kindly whenever I make an inquiry.

Ivory Sheep Collection Limited

Feb 01, 2025  on Shopify

Just installed the app while looking for a customer service chat solution, and so far, I’m pretty impressed. It offers a lot of features and customization options, and the fact that it’s currently free is a huge bonus. Anne was incredibly helpful and even answered my questions promptly on a Sunday. I’d definitely recommend this app

Limone

Jan 31, 2025  on Shopify

5/5 Nice

Genki Vital Holding GmbH

Jan 27, 2025  on Shopify

REMO-HOME, mobilier et décoration d'intérieur haut de gamme

Jan 26, 2025  on Shopify

Je suis agréablement surpris de la facilité d'utilisation et du niveau de personnalisation pour une app gratuite. Anne m'a très bien renseigné en ce qui concerne l'intégration d'une page FAQ externe dans le cadre du live chat. Mon seul regret, ne pas avoir connu l'app auparavant !

Rhythm of Life

Jan 24, 2025  on Shopify

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