Taranker.Com Logo
Moose: AI Chatbot & Live Chat logo

Customer reviews: Moose: AI Chatbot & Live Chat

Develop by Shopify

Reviews (464)

Overall rating
5

What Merchants Think

Merchants are overwhelmingly positive about "Moose: Live Chat FAQ WhatsApp." Many have expressed satisfaction with the app's user-friendly interface, comprehensive features, and exceptional customer support. The app has been particularly praised for its ease of use and quick setup, making it a popular choice among Shopify store owners seeking effective customer service solutions. Overall, merchants appreciate the free accessibility and tailored customization capabilities offered by the app, which allow them to enhance their customer support operations significantly.

Key Strengths

  • Outstanding customer support with quick response times.
  • User-friendly interface and seamless integration with Shopify.
  • Comprehensive feature set including live chat, FAQ builder, ticket system, and order tracking.
  • Highly customizable to fit specific business needs.
  • Free access to a variety of features, which offers great value.
  • Proactive development team continuously improving the app.

Common Concerns

  • Desire for a fully functional mobile app instead of accessing through a browser on mobile devices.
  • Integration of WhatsApp within the same chat window, instead of redirecting to a separate website.
  • Some merchants desired more diverse templates and font customization options.

Final Thoughts

"Moose: Live Chat FAQ WhatsApp" is highly regarded by its users for its robust features and exemplary customer support. It provides substantial value through its free offering, making it an attractive option for store owners seeking efficient customer service tools. While there are some areas for improvement, such as mobile app functionality and integration enhancements, overall, the app has been a game-changer for many businesses. Highly recommended for those looking to enhance their customer communication and service capabilities.

Zun Rays Clothing

Dec 31, 2025  on Shopify

I am fairly new and have launched the app, turned off the app made changes and relaunched the app several times, so easy and convenient. At one point I was a little stuck, the contact for this app is right in my Shopify admin, sooooooo easy. Love this app. I cant wait to get to know it even better during use

Heka Store

Dec 31, 2025  on Shopify

Mina was kind and helpful and solved all our problems. Thank you, Mina :)

esimcan

Dec 31, 2025  on Shopify

梅贝尔,非常棒的服务和产品

Printoo Shop

Dec 28, 2025  on Shopify

Beauty de Luxe Shop

Dec 24, 2025  on Shopify

Thank you. Everything works well. Friendly staff...

SP BOUTIQUE

Dec 23, 2025  on Shopify

Thomas in support is very knowledgeable and has helped me set things up correctly.

ART Flowers LA

Dec 22, 2025  on Shopify

Great app that works perfectly for my store. Big thanks to Chris and Mabel for the top-notch service and assistance. Keep up the good work!

ALUMA

Dec 22, 2025  on Shopify

perfect communication and fast

tearo

Dec 18, 2025  on Shopify

Surprinsingly a very good app, you can customize a lot and for custom stuff the team would help you. In my case, Mabel helped a lot so big thanks to her, she did a really great job. Also, you can make everything cleaner and more private so the widget and the shop don't look fake or advertising, make sure to check every section and setting to optimize it best for your shop.

Charlie Pickles

Dec 18, 2025  on Shopify

We're LOVING the app and Mabel has been fantastic resolving some tweaks we needed to how it displayed. Fantastic app.

ETHERNUM

Dec 18, 2025  on Shopify

This application is very intuitive and easy to use, and Thomas has been an incredible support throughout the process. The app itself is powerful, and with Thomas’ assistance, everything worked perfectly. Highly recommend this app to anyone looking for a reliable solution with excellent support. We also needed some custom adjustments for our setup, and Thomas was able to handle everything quickly and effectively. So far, the app has been fantastic and the potential benefits are very promising.

Mollie Mae Boutique

Dec 17, 2025  on Shopify

Needed help with a modification and customer assistance was fast and provided a detailed photo to show me how to make the fix.

Prominent 3 G

Dec 14, 2025  on Shopify

Dollar Fanatic

Dec 12, 2025  on Shopify

We've been using Shopify for a very long time as America's only Online Dollar Store and the Customer Support for this app is Absolutely Amazing. We will recommend this app to anyone.

Urban Slicer Pizza Worx

Dec 12, 2025  on Shopify

I've only been using this app for a few days, but I must say: it's very powerful. The ease of setup, flexibility and, most importantly, the customer facing side is incredibly helpful. I have been using another bot for about 3 years and was happy with it, but wanted something native to shopify. I was nervous to switch, but couldn't be happier so far. On top of that, if you need help or have an issue...the chat support is NEXT LEVEL elite. Quick, thorough, open to suggestions and they will help get anything done you need. Try it, you won't be disappointed.

BOOKZONE

Dec 12, 2025  on Shopify

All excellent! Best futures with easy usability.

Maison Antonius®

Dec 11, 2025  on Shopify

OLENS

Dec 10, 2025  on Shopify

Gooooood app

addiesdiverelojes

Dec 10, 2025  on Shopify

good

Dhefor Trading Company

Dec 08, 2025  on Shopify

Really happy with Moose so far! The app is super easy to use and does exactly what I needed for AI assistance on my Shopify store. Special thanks to Mabel for being incredibly helpful — she upgraded my quota quickly and explained everything very clearly. Great support and smooth experience overall. Highly recommended for anyone starting with AI on Shopify!

Scroll to Top