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Customer reviews: Moose: Live Chat FAQ Whatsapp

Reviews (338)

Overall rating
5

What Merchants Think

Merchants are overwhelmingly positive about "Moose: Live Chat FAQ WhatsApp." Many have expressed satisfaction with the app's user-friendly interface, comprehensive features, and exceptional customer support. The app has been particularly praised for its ease of use and quick setup, making it a popular choice among Shopify store owners seeking effective customer service solutions. Overall, merchants appreciate the free accessibility and tailored customization capabilities offered by the app, which allow them to enhance their customer support operations significantly.

Key Strengths

  • Outstanding customer support with quick response times.
  • User-friendly interface and seamless integration with Shopify.
  • Comprehensive feature set including live chat, FAQ builder, ticket system, and order tracking.
  • Highly customizable to fit specific business needs.
  • Free access to a variety of features, which offers great value.
  • Proactive development team continuously improving the app.

Common Concerns

  • Desire for a fully functional mobile app instead of accessing through a browser on mobile devices.
  • Integration of WhatsApp within the same chat window, instead of redirecting to a separate website.
  • Some merchants desired more diverse templates and font customization options.

Final Thoughts

"Moose: Live Chat FAQ WhatsApp" is highly regarded by its users for its robust features and exemplary customer support. It provides substantial value through its free offering, making it an attractive option for store owners seeking efficient customer service tools. While there are some areas for improvement, such as mobile app functionality and integration enhancements, overall, the app has been a game-changer for many businesses. Highly recommended for those looking to enhance their customer communication and service capabilities.

Mattcha

Jul 14, 2024  on Shopify

Awesome support

VEZUV

Jul 13, 2024  on Shopify

Great support and easy app. Has everything you need.

AI Wall Art Shop

Jul 12, 2024  on Shopify

Een zeer complete app met goede support afdeling. De app is nog volop in ontwikkeling en zal alleen nog maar beter en completer worden.

The Led Skin

Jul 11, 2024  on Shopify

Super application les fonctionnalités sont larges et vraiment optimales. Haut début on cherche un peu mais au final c'est plutôt simple en plus il y a un tchat d'aide à disposition. Nombre de questions illimitées pour la FAQ.Il ya d'autre fonctionnalité top. Et le Gros Plus c'est que cette appli est Gratuite ! ça fait toute la différence. Je recommande

Wolf Tucker

Jul 11, 2024  on Shopify

Fantastic app, features and support!! We were using re:amaze but find it is a little outdated and expensive, Moose is awesome!

AvantFact

Jul 09, 2024  on Shopify

Great app, polite and effective support

UShop

Jul 07, 2024  on Shopify

Excelente todo, el soporte es muy delicado, atento, la verdad estoy muy contento con la aplicación, disposición, el personal y su rápida respuesta.

VelloCero

Jul 04, 2024  on Shopify

Suporte fantástico. Recomendo a todos. Fácil de usar, intuitivo e eles nos ajudam demais. Sem dúvidas um dos melhores suportes que já recebi.

Easy Shopping Villa

Jul 02, 2024  on Shopify

you have really a great supporting team... impressive!!!

PrintLeast

Jul 01, 2024  on Shopify

Sehr Gut, besonders support

Enjoy Better Coffee & Tea

Jun 30, 2024  on Shopify

The support team has been excellent, even though we're on different continents they have been quick to answer my questions which went beyond their robust FAQ and help videos. Set up has been very intuitive.

Azuer Bellydance

Jun 28, 2024  on Shopify

SMAVtronics

Apr 26, 2024  on Shopify

MooseDesk is a standout Shopify app that significantly enhances the support experience. The FAQs and Customer Support system are intuitive, allowing for rapid setup and seamless integration into product pages. The upcoming Chat feature promises to further streamline customer interactions. A special shout-out to Jason from support — his exceptional assistance ensures users can make the most of all features. Highly recommend for any Shopify merchant looking to improve their customer service efficiently!

ShowerSpaah

Apr 23, 2024  on Shopify

Great support during set up and they offer demo calls which are one to one help and tutorial sessions to resolve any issues you may have.

Filippo Fanti Photography Art

Apr 17, 2024  on Shopify

Very beautiful App with great, kind and patience Customer Service that is truly open to listen the user, I really appreciated that! (I have received support immediately, please continue in this way!) I installed the App few days ago and still learning using that, I like a lot the simple and intuitive dashboard which to me is very clean, knowing instantaneously where to click. I am thrilled to see what MooseDesk is planning for the future!

Wadi Sadi

Apr 14, 2024  on Shopify

Great App with an amazing customer support team. Thank you so much for helping me getting the best of this app and for free.

Prep4Life

Apr 11, 2024  on Shopify

Moosedesk is a great upcoming app to work with our Shopify store. We have been working with them for several months now. Many helpdesk apps are so convoluted that they become expensive and difficult to use for the everyday person without internal IT. While we have had a few bumps along the way, the support has been stellar. I am excited about the upcoming features they plan to roll out. Moosedesk has helped us keep in touch with our customers and resolve their concerns. This is crucial to us in having happy customers.

THE HOME STORE

Apr 06, 2024  on Shopify

Fast customer service. They do their best to resolve custom requests.

SWISH NATION

Apr 05, 2024  on Shopify

Amazing app!! and WOW the customer support is out standing love it! there so helpful and prompt. Highly trusted platform for my business and delivering to my customers. Thank you MooseDesk you always deliver. - Side note Jason is amazing keep him.

Ball Mason Australia

Apr 02, 2024  on Shopify

Amazing app with a proper support! highly recommended as not only it's free but much better than some other paid app

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