Reviews: Moose: Live Chat FAQ Whatsapp

Customer reviews: Moose: Live Chat FAQ Whatsapp

Reviews (307)

Overall rating

5

362
4

4
3

1
2
1

What Merchants Think

Merchants are overwhelmingly positive about "Moose: Live Chat FAQ WhatsApp." Many have expressed satisfaction with the app's user-friendly interface, comprehensive features, and exceptional customer support. The app has been particularly praised for its ease of use and quick setup, making it a popular choice among Shopify store owners seeking effective customer service solutions. Overall, merchants appreciate the free accessibility and tailored customization capabilities offered by the app, which allow them to enhance their customer support operations significantly.

Key Strengths

Outstanding customer support with quick response times.
User-friendly interface and seamless integration with Shopify.
Comprehensive feature set including live chat, FAQ builder, ticket system, and order tracking.
Highly customizable to fit specific business needs.
Free access to a variety of features, which offers great value.
Proactive development team continuously improving the app.

Common Concerns

Desire for a fully functional mobile app instead of accessing through a browser on mobile devices.
Integration of WhatsApp within the same chat window, instead of redirecting to a separate website.
Some merchants desired more diverse templates and font customization options.

Final Thoughts

"Moose: Live Chat FAQ WhatsApp" is highly regarded by its users for its robust features and exemplary customer support. It provides substantial value through its free offering, making it an attractive option for store owners seeking efficient customer service tools. While there are some areas for improvement, such as mobile app functionality and integration enhancements, overall, the app has been a game-changer for many businesses. Highly recommended for those looking to enhance their customer communication and service capabilities.

IRWINS MEGASTORE

Aug 28, 2024 on Shopify

The support and development teams from Moosedesk has been great. Few issues that we have had, but the team have been helpful with every step.

The Silver Store

Aug 28, 2024 on Shopify

Excellent customer service, very responsive. We love the FAQ section of the chat. Looking forward to when messages from instagram and facebook can also be forwarded to the Moose Help desk :)

Capra Running Co.

Aug 23, 2024 on Shopify

Easy set up, and amazing customer support

Fluffy & Chonky

Aug 22, 2024 on Shopify

I'd highly recommend Moosedesk, super easy to use and FREE (for now), their features are extensive. Special shoutout to Anne, for helping me solve some issues very quickly!

My Store

Aug 21, 2024 on Shopify

Amazing functionality and immediate support response, really impressed.

MugenSense

Aug 20, 2024 on Shopify

Great CS and app! highly recommend

Beyond Free STGストア

Aug 18, 2024 on Shopify

Great

Dadaloo

Aug 17, 2024 on Shopify

Fantastic app, exceptional customer service. I highly recommend this app to anyone who needs a functional chat and the team modifies it to your needs.

Sodd Ocks

Aug 15, 2024 on Shopify

SO far, so good. Very very helpful and responsive.

ModerneBoligTilbehør.dk

Aug 13, 2024 on Shopify

Always great help, Mina i so helpfull so would recommend this app

RustStop

Aug 12, 2024 on Shopify

Outstanding service and outstanding App and just keep getting better. It is so clean and clutter free, better than the expensive Support Ticket Apps I have used in the past. I am using this on 3 of my websites. Well done guys.

Poster Peak

Aug 11, 2024 on Shopify

Great app!!

Curtarra

Aug 08, 2024 on Shopify

The functionality is very rich and powerful! The technical support is also very quick, almost meeting all my needs. It would be perfect if the templates could be more diverse and allow uploading of custom fonts.

OSTechs

Aug 06, 2024 on Shopify

So good app and best of all its free and mina is from the best service members I talked to

Brook

Aug 06, 2024 on Shopify

Simple to install and use (just used the FAQs so far), and fantastic support! Had a minor snag and they resolved it right away. Thank you!

|c|o|l|o|u|r| of the day®

Aug 06, 2024 on Shopify

Einfach zu bedienende App, die auch noch gut aussieht. Der Support von MINA war schnell, unkompliziert und sehr freundlich. Vollstens zu empfehlen! :-)

Honeywell Smart Lighting

Aug 06, 2024 on Shopify

BulkSchoolSupplies.com

Aug 04, 2024 on Shopify

Just getting started with the app, but it looks promising. I needed some help and they were fast to respond and solve an issue that I brought up. They seem very helpful and friendly. Recommend!

G-Talent.Net

Aug 04, 2024 on Shopify

Muy eficiente el area de atención al cliente, soluciones rapidas 100% efectivas

HTNetwork

Aug 04, 2024 on Shopify

So I originally came to this app looking for a good shopify inbox alternative. At the time they didnt have livechat, but now they do!! So it is literally perfect, the interface is user friendly and makes managing tickets so much easier. Perfect app and they are always improving!! They also have such a friendly support team