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Customer reviews: Moose: Live Chat FAQ Whatsapp

Reviews (307)

Overall rating
5

What Merchants Think

Merchants are overwhelmingly positive about "Moose: Live Chat FAQ WhatsApp." Many have expressed satisfaction with the app's user-friendly interface, comprehensive features, and exceptional customer support. The app has been particularly praised for its ease of use and quick setup, making it a popular choice among Shopify store owners seeking effective customer service solutions. Overall, merchants appreciate the free accessibility and tailored customization capabilities offered by the app, which allow them to enhance their customer support operations significantly.

Key Strengths

  • Outstanding customer support with quick response times.
  • User-friendly interface and seamless integration with Shopify.
  • Comprehensive feature set including live chat, FAQ builder, ticket system, and order tracking.
  • Highly customizable to fit specific business needs.
  • Free access to a variety of features, which offers great value.
  • Proactive development team continuously improving the app.

Common Concerns

  • Desire for a fully functional mobile app instead of accessing through a browser on mobile devices.
  • Integration of WhatsApp within the same chat window, instead of redirecting to a separate website.
  • Some merchants desired more diverse templates and font customization options.

Final Thoughts

"Moose: Live Chat FAQ WhatsApp" is highly regarded by its users for its robust features and exemplary customer support. It provides substantial value through its free offering, making it an attractive option for store owners seeking efficient customer service tools. While there are some areas for improvement, such as mobile app functionality and integration enhancements, overall, the app has been a game-changer for many businesses. Highly recommended for those looking to enhance their customer communication and service capabilities.

Charming Beads

Sep 18, 2024  on Shopify

Amazing support from the team and lots of help with customisation of FAQs and the Chat widget. Unfortunately chat doesn't function as we needed it but will definitely keep the FAQs switched on as they look great. Thanks for your patient support Moose team :)

Skrill

Sep 17, 2024  on Shopify

just Amazingggg!!!

CVKETEL.NL

Sep 17, 2024  on Shopify

Awesome staff and the plugin works fantastic with my webshop. Now i can get closer to my customers with their problems

Brouwersanitair.nl

Sep 16, 2024  on Shopify

Works flawless and fast. Good support and even wanna help me out of working hours.

BeezSpeed

Sep 14, 2024  on Shopify

want to give a huge shout-out to Anne for her incredible support throughout the entire process of setting up and running the Moosedesk app. She was patient, knowledgeable, and went above and beyond to make sure everything was running smoothly. The app itself is a breeze to use, and I highly recommend it to anyone looking for an efficient and user-friendly solution. Thanks to Anne’s help, we were up and running in no time!

3dkonstruktoriai.lt

Sep 14, 2024  on Shopify

Amazing

Sawmi Tamale

Sep 12, 2024  on Shopify

Nirvana Shop

Sep 09, 2024  on Shopify

All of them demonstrate an incredible level of helpfulness, warmth, and enthusiasm for this app. It operates seamlessly and effectively, delivering exceptional performance and user experience that exceeds expectations.

inkspire Tee

Sep 09, 2024  on Shopify

Simply, amazing! The consistency with your support and your unique ability and willingness to resolve all my inquiries is no less than impressive. I think you guys have set the bar for support! I feel good knowing you guys are there. Thanks to Anne and the rest of the team!

CHEMINEE

Sep 09, 2024  on Shopify

Excellent app. Excellent customer service by (Anne). Highly recommended for shopify

My Store

Sep 06, 2024  on Shopify

This app has everything: live chat, and a powerful helpdesk. The AI FAQ Builder with pre-built templates is so easy to set up. I love the self-service order tracking with status maps and timelines, plus the order management feature makes tracking orders a breeze. Best part? The 24/7 support is always available no matter the time zone. Highly recommend!

RKP INDUSTRY

Sep 05, 2024  on Shopify

Best help i have got on Shopify. their FAQs are classic and perfect template for store. Thank you for all your help.

Foockey

Sep 05, 2024  on Shopify

The Moose app is amazing and completely free to use. I’m thrilled with how easy the interface is, and its premium UI enhances the overall experience. It's user-friendly and offers a seamless experience. I'm very happy with it and would highly recommend it to anyone looking for a great app.

Boat Line Drawings

Sep 04, 2024  on Shopify

Mina was incredible during the onboarding process. I am blown away this is a Free app! Looking forward to using the features with my customers.

kebites

Sep 04, 2024  on Shopify

awesome support - mina was very helpful. i reccomend

Paraenzi

Sep 03, 2024  on Shopify

The app is great and cost-effective, with excellent customer service that is kind, patient, and truly listens to users—I really appreciate that! I received immediate support, which was fantastic. After installing the app a few days ago, I'm still learning, but I love the clean, simple, and intuitive dashboard that makes navigation easy and straightforward.

7OH+

Sep 02, 2024  on Shopify

Compared to only two other helpdesk options in the app store, this one has the most responsive support team. The features are key and the team is welcoming and open to new ideas if you need a lil tweek or mod. The price of FREE is Ultra-awesome but Its a matter of time before they start charging for this. Yet with the support you get and how close they make it match to your requirements, it will be worth it.

Luludom

Aug 31, 2024  on Shopify

绝对是我用过最好用的免费live chat插件,强烈推荐!

Nutri.se

Aug 31, 2024  on Shopify

Awsome app and very fast support. Love it!

Gizmos Reality

Aug 29, 2024  on Shopify

Very nice app

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