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Customer reviews: Moose: Live Chat FAQ Whatsapp

Reviews (338)

Overall rating
5

What Merchants Think

Merchants are overwhelmingly positive about "Moose: Live Chat FAQ WhatsApp." Many have expressed satisfaction with the app's user-friendly interface, comprehensive features, and exceptional customer support. The app has been particularly praised for its ease of use and quick setup, making it a popular choice among Shopify store owners seeking effective customer service solutions. Overall, merchants appreciate the free accessibility and tailored customization capabilities offered by the app, which allow them to enhance their customer support operations significantly.

Key Strengths

  • Outstanding customer support with quick response times.
  • User-friendly interface and seamless integration with Shopify.
  • Comprehensive feature set including live chat, FAQ builder, ticket system, and order tracking.
  • Highly customizable to fit specific business needs.
  • Free access to a variety of features, which offers great value.
  • Proactive development team continuously improving the app.

Common Concerns

  • Desire for a fully functional mobile app instead of accessing through a browser on mobile devices.
  • Integration of WhatsApp within the same chat window, instead of redirecting to a separate website.
  • Some merchants desired more diverse templates and font customization options.

Final Thoughts

"Moose: Live Chat FAQ WhatsApp" is highly regarded by its users for its robust features and exemplary customer support. It provides substantial value through its free offering, making it an attractive option for store owners seeking efficient customer service tools. While there are some areas for improvement, such as mobile app functionality and integration enhancements, overall, the app has been a game-changer for many businesses. Highly recommended for those looking to enhance their customer communication and service capabilities.

Inkmeo

Oct 18, 2024  on Shopify

The Moose Help Center app provides exceptional customer support. Their team is highly responsive and resolves queries almost instantly. Whether you're facing a technical issue or have a simple question, you can expect quick and effective assistance. The proactive approach of their support team truly enhances the overall experience, making Moose a reliable app for users seeking immediate help.

Ecofynd

Oct 18, 2024  on Shopify

I loved this app: LiveChat, WhatsApp, Ticket Raising, and Order Tracking. And the best part: It's FREE. Yes, you heard it right. It's the best one, which we are exploring now. Their support is also very quick and get things done very fast. We had a customized live chat option for particular hours and they did it overnight. Highly Recommended.

Euro-Overlanders

Oct 17, 2024  on Shopify

Great app with great functions. It gives our webshop just the extra we were looking for. Their service is great. I asked them to customize some things and they were very happy to help. We are very happy with the result.

FashionistaDeal

Oct 16, 2024  on Shopify

great app, great service, recommended

Grassroots Gear

Oct 15, 2024  on Shopify

One of the best chat/support apps out there backed up by equally great customer service, quick, polite and helpful.

THE FJORD HOUSE

Oct 15, 2024  on Shopify

fantastic app! and the customer service is amazing!!! i had a couple of questions and anne helped me straight away!

ZAPNAP CASES

Oct 15, 2024  on Shopify

We highly recommend this app! Great customer support too!

webzday

Oct 14, 2024  on Shopify

Thank you very much for helping me to be the best at every moment of the day and night. Greetings to your strong team

VAMALY

Oct 14, 2024  on Shopify

This app is really easy to use. There’s also a good selection of tutorials to help you get started on your own. We needed some adjustments due to the language selection, and we were helped very quickly and very kindly. This is how customer service should be! Absolutely deserves 5 stars! Otherwise, it would be great if the app could automatically pull the available fonts from the Shopify themes (typography) and make them available. In our case, we had to find an alternative to our theme ZEST that was at least somewhat similar.

Royal shark

Oct 14, 2024  on Shopify

sam good

Ennap.com

Oct 13, 2024  on Shopify

Very helpful customer service, quick and exceptional response.

Fortune And Glory - Made in USA Gifts

Oct 11, 2024  on Shopify

Great app and service thank you guys!

Synergy-Hub

Oct 09, 2024  on Shopify

Amazing service

Housegent

Oct 08, 2024  on Shopify

Shopify officially recommended this plugin to me because their built-in inbox could not meet my needs. So far, everything seems to be going well. Riley is a great customer service and has solved all the problems I have encountered so far. I highly recommend it to everyone.

Buddy's Watch Parts

Oct 03, 2024  on Shopify

Good support on the app

Goethite Haruka

Oct 01, 2024  on Shopify

good service!

Bloomsbury Bakers

Oct 01, 2024  on Shopify

Sam was very helpful when responding to my queries. The team was also very quick to implement the changes I requested for. Highly recommend!

myjewelrydesigners

Sep 28, 2024  on Shopify

nice support team and easy to use

Modfashiontailor

Sep 26, 2024  on Shopify

Great support

The Sunny Shed

Sep 25, 2024  on Shopify

Intuitive and user friendly app with lots of customisation. Very good support

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