Reviews: Moose: Live Chat FAQ Whatsapp

Customer reviews: Moose: Live Chat FAQ Whatsapp

Reviews (307)

Overall rating

5

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What Merchants Think

Merchants are overwhelmingly positive about "Moose: Live Chat FAQ WhatsApp." Many have expressed satisfaction with the app's user-friendly interface, comprehensive features, and exceptional customer support. The app has been particularly praised for its ease of use and quick setup, making it a popular choice among Shopify store owners seeking effective customer service solutions. Overall, merchants appreciate the free accessibility and tailored customization capabilities offered by the app, which allow them to enhance their customer support operations significantly.

Key Strengths

Outstanding customer support with quick response times.
User-friendly interface and seamless integration with Shopify.
Comprehensive feature set including live chat, FAQ builder, ticket system, and order tracking.
Highly customizable to fit specific business needs.
Free access to a variety of features, which offers great value.
Proactive development team continuously improving the app.

Common Concerns

Desire for a fully functional mobile app instead of accessing through a browser on mobile devices.
Integration of WhatsApp within the same chat window, instead of redirecting to a separate website.
Some merchants desired more diverse templates and font customization options.

Final Thoughts

"Moose: Live Chat FAQ WhatsApp" is highly regarded by its users for its robust features and exemplary customer support. It provides substantial value through its free offering, making it an attractive option for store owners seeking efficient customer service tools. While there are some areas for improvement, such as mobile app functionality and integration enhancements, overall, the app has been a game-changer for many businesses. Highly recommended for those looking to enhance their customer communication and service capabilities.

Meteor Fashion

Oct 30, 2024 on Shopify

MooseDesk literally makes customer support effortless. It's great for having live chat, email and social media all in one place - the best part? - IT'S FREEE! It wasn't hard to create the FAQ section either and the view of customers answering their own questions really reduced my workload very much. Further I can answer my messages through the mobile app and their customer service is exceptional. They've looked into all my queries and responded back with a solution really quick! Try it out if you want to level up your customer service!

Oneforallshop

Oct 29, 2024 on Shopify

great customer service really friendly and all...Anne rocks !!!!!! Mina rocks too !!!

Gadget Sphere

Oct 29, 2024 on Shopify

the experience was great and the agent was so nice

Capri Maffia

Oct 28, 2024 on Shopify

Quick reply and help

Mesmo

Oct 24, 2024 on Shopify

Fast reply and very helpful!

Oneforallshop

Oct 24, 2024 on Shopify

great customer service really friendly and all...Anne rocks !!!!!!

Tatri Kimoda

Oct 24, 2024 on Shopify

The helpdesk function is definitely a great addition especially for growing businesses.

The Energy Group NZ Limited

Oct 22, 2024 on Shopify

Love this app! Anne and the dev team have been absolutely awesome. They are always quick to respond and help resolve any issues. The app itself is easy to use and packed with a ton of useful features. Highly recommend it!

Healsway Systems Solution

Oct 21, 2024 on Shopify

I start using Moose app for FAQ page. Its good.. and customer support is very fast and active.. resolve issue immediately.... happy to use it

Callskylife

Oct 21, 2024 on Shopify

The Moosedesk team is highly professional, responds promptly, and the FAQ feature keeps improving. The overall experience is excellent. I highly recommend this app!

inphic

Oct 20, 2024 on Shopify

Great customer support, looking forward to the subsequent upgrades!

Makerlab Electronics

Oct 19, 2024 on Shopify

outstanding service and great functionalities

Inkmeo

Oct 18, 2024 on Shopify

The Moose Help Center app provides exceptional customer support. Their team is highly responsive and resolves queries almost instantly. Whether you're facing a technical issue or have a simple question, you can expect quick and effective assistance. The proactive approach of their support team truly enhances the overall experience, making Moose a reliable app for users seeking immediate help.

Ecofynd

Oct 18, 2024 on Shopify

I loved this app: LiveChat, WhatsApp, Ticket Raising, and Order Tracking. And the best part: It's FREE. Yes, you heard it right. It's the best one, which we are exploring now. Their support is also very quick and get things done very fast. We had a customized live chat option for particular hours and they did it overnight. Highly Recommended.

Euro-Overlanders

Oct 17, 2024 on Shopify

Great app with great functions. It gives our webshop just the extra we were looking for. Their service is great. I asked them to customize some things and they were very happy to help. We are very happy with the result.

FashionistaDeal

Oct 16, 2024 on Shopify

great app, great service, recommended

Grassroots Gear

Oct 15, 2024 on Shopify

One of the best chat/support apps out there backed up by equally great customer service, quick, polite and helpful.

THE FJORD HOUSE

Oct 15, 2024 on Shopify

fantastic app! and the customer service is amazing!!! i had a couple of questions and anne helped me straight away!

ZAPNAP CASES

Oct 15, 2024 on Shopify

We highly recommend this app! Great customer support too!

webzday

Oct 14, 2024 on Shopify

Thank you very much for helping me to be the best at every moment of the day and night. Greetings to your strong team